Bath & Body Works Customer Service Issues

Recently, I had a disappointing experience at my local Bath and Body Works store on October 26th. While browsing the candles, a worker directed me to a specific one that was 50% off, only to find out it had already been used. Despite discussing this with the staff, I was only offered a 20% discount on another candle. The manager was unhelpful and rude, refusing to provide any further assistance. I felt neglected and frustrated as I waited for their response, only to be met with poor customer service. I believe the burnt candle could have been sold at a more discounted price rather than being discarded. I hope the store can address this situation and make amends for the unpleasant encounter I had.

I am a loyal customer and I generally visit your store more often than I'd like to admit. Recently, I was thrilled to receive emails about your new app and promptly downloaded it. I discovered that I had a couple of coupons on the app - one offering $10 off a $30 purchase and another for a free gift under a certain amount. Excited, I went to your store at Friendly Center in High Point, NC, and bought hand soaps and fragrance bulbs, planning to use the app coupon for a free item. However, I was informed that I couldn't use these app coupons at that specific store but only at locations in Charlotte. Driving to Charlotte is not feasible for me. I was surprised to learn that the app is still in a testing phase, and this information should have been clearly communicated during its marketing to customers like me who support your business. A disappointing experience overall!

I visited a store tonight seeking aromatherapy bath salt, but the employee was unhelpful and rude. When I inquired about ordering the item, she responded dismissively and even rolled her eyes at me. The manager, Trish, was equally unhelpful and impolite. Despite my efforts to find a resolution, their attitudes remained poor, and I left feeling dissatisfied. The associate named Deb was also involved in the negative interaction. Disappointed by the customer service, I have decided not to return to that store in the future.

On 11/11, the closing manager at Firewheel location [redacted] refused my e-gift card for my daughter's birthday gift, claiming I needed the email which was not specified in the information. Another store verified that only the barcode was required. The manager's behavior was rude and unprofessional, causing embarrassment in front of other customers. It felt arbitrary and disrespectful. I am seeking a resolution and considering returning the gift card as I feel discouraged to return with my daughter due to this experience.

I recently placed an order online with order number [redacted] and the total amount of $24.37. I would like the item to be sent as a Secret Sister gift to Kayla Drawdy at [redacted] Sandalwood Drive, Plant City, FL [redacted]. However, when the receipt printed, it displayed Kayla's information as both the shipping and billing address. The billing address should reflect my details since I used my credit card for the purchase. My name is Patricia Ballard, residing at [redacted] Swinger Road, Dover, FL [redacted]. To rectify this, please update the billing address accordingly. Also, kindly ensure that my phone number, [redacted], does not appear on the gift being sent to Kayla Drawdy to maintain the anonymity of the Secret Sister gift exchange. Your prompt assistance in correcting this matter is greatly appreciated to avoid any issues with the transaction and to preserve the element of surprise for my friend.

Hello, I visited Bath and Body Works on 11/24/18 at the friendly center location in Greensboro, NC. I used a RetailMeNot coupon for $10 off $30. The cashier, Nia B., informed me that they no longer accepted these coupons. After mentioning I had used them before, she reluctantly processed the discount but complained during the transaction. As a retail manager nearby, I understand the holiday stress but did not appreciate the rude behavior. I believe customers should be treated with respect. Encouraging your team to be more understanding during this season would be appreciated. Thank you.

I placed an order online after receiving an email with a $25 order code for free shipping. I used a coupon code successfully but was still charged $5.99 for shipping during checkout. When I called customer service, I mentioned the promotional email I received about free shipping on a $25 order, not the general $40 free shipping promo. The associate, Stephanie, did not seem to grasp this and did not provide a ticket number. I explained multiple times, but it seemed futile. I hope Bath and Body Works addresses this issue promptly. Order # [redacted]9. - Suvetha Badrinath ([redacted])

During my Black Friday visit to the store in St Charles mall, I anticipated the crowds but had a generally positive experience until I reached Patricia's register. Upon approaching her line, I noticed she didn't inquire about my satisfaction and had a rude demeanor. When I asked a question, she responded dismissively and rolled her eyes. Despite my polite query about following the sale correctly, she bluntly stated that I hadn't needed correcting. Then, to my surprise, she abruptly informed me she only accepted cards while the neighboring registers accepted cash, without forewarning. Her lack of communication and disrespectful attitude made me feel unwelcome, and after witnessing another family complain about rudeness, I realized they were referring to Patricia. My children and I decided not to support this business further due to her behavior.

I recently visited Bath and Body Works in Gastonia, NC, hoping to use my $10 off $30 coupon from the app. Unfortunately, I was informed they do not participate in this offer. The manager, Lindsay, mentioned that many customers face the same issue and advised me to call ahead next time. I found it frustrating that I had to check before using a coupon from their own app. Despite not making a purchase and receiving no assistance, I left the store dissatisfied. Using the app should be straightforward, or at least inform users about store restrictions based on location. It was disappointing to waste time driving, selecting items I didn't buy, and then returning home empty-handed. To make matters worse, when I contacted customer service, I couldn't find a complaints option, and after a lengthy wait, I discovered the department was closed. This experience left me as an unhappy customer. - April

In the last 24 hours, I have received two packages. The first package contained body sprays and lotions. The body spray was missing some product, seemed to have been used, and was lacking a cap. This has occurred a few times before but since it was for personal use, I overlooked it. However, this time it was a gift for a family member, and the issue persists. The second package included five candles. Upon taking the package indoors, I heard glass shattering, and upon inspection, I found one candle completely shattered and others had missing tops with glass fragments inside the wax. The package only had one sheet of bubble wrap at the top, leading to poorly secured items and breakage.

I had a distressing phone call experience today with one of your customer service representatives. On December 6th, I placed an order but soon discovered I had entered the wrong address. I promptly contacted customer service to correct it. Two days later, on December 8th, I called again when I saw that the address had not been updated on the tracking website. The representative I spoke with on December 8th was incredibly impolite. She informed me that "that's just how the system works" when I requested an order cancellation and mentioned that I would expect a confirmation email. I expressed my concerns about not receiving a confirmation email this time, given I was assured of one during my first call. Her response was dismissive, indicating that the cancellation just wouldn't happen if no email arrived. I found this frustrating, and she defensively maintained that altering orders post-purchase was difficult. When I tried to escalate the call, she refused and eventually hung up when I insisted on speaking with a manager. I am requesting an immediate full refund for my order. I will take my future business elsewhere to avoid such disrespectful treatment. Having worked in customer service myself, I understand the importance of respectful communication with clients. While I acknowledge that everyone can have a bad day, it is no justification for mistreatment. As previously stated, I am seeking a prompt refund of the entire order amount.

This is the 5th time I'm addressing this issue. I ordered 2 candles but only received 1, which arrived shattered. The other candle was never sent. Despite reaching out to customer service multiple times, waiting on hold for 20-15 minutes each time, I have not received any assistance. I even tweeted about it with no response. I am requesting a refund for Order # [redacted]5 due to the damaged and missing items. If you want the broken candle returned, please send a return label by Thursday, Dec 13, otherwise, it will be disposed of on trash day.

I would like to express my appreciation for the outstanding service provided by a staff member at the Bath & Body Works store in the Temple Mall. Even though I don't reside in Temple, I work there, and it was reassuring to receive such helpful assistance. The employees, Danielle and Chastity, were exceptionally kind and patient during my visit. I particularly appreciated Danielle's assistance in finding a new lotion for my sensitive skin since the true Blue products have been discontinued. The shea butter cocoa products seem promising! I look forward to returning to either this store or the Killeen Mall location. It's my hope that these employees receive recognition for their excellent customer service. Thank you and best wishes for the holiday season!

My mother placed an order last week for about $50 worth of aromatherapy bath soaps and hand soaps. The package arrived today, December 11. There was an issue with the packaging as all the products were crammed into a very small box. When the box was opened, one of the soaps had been squished, causing it to spill all over the other items. Now we are short a soap, and the rest are sticky. These were meant to be stocking stuffers for our family, and we will have to clean and reorder more soap due to the leakage. I wanted to bring attention to the problem of inadequate packing for the products. We have been loyal customers and have never encountered such issues with packaging before.

Hello, A few weeks ago, I contacted customer service during the Bath & Body Works sale on body cream lotion. I visited the Lakeside Village store in Lakeland, FL, looking to purchase stocking stuffers for my family. Unfortunately, the staff member was rude and informed me they couldn't honor the sale as it was a limited email promotion. Compared to other Bath & Body Works stores I've visited, this location stands out as the worst due to consistently rude and unhelpful staff. Despite buying 8 candles during a previous sale, the staff made it difficult for me to trade 2 unused candles for a specific one I wanted. I believe the staff at this location require customer service training, and I have decided not to return there following two humiliating experiences. Thank you, Leigh D.

As a previous employee, I was surprised when I visited the store I used to work at and no one greeted me. The associates were friendly to others around me, but I was overlooked. The cashier was not welcoming and just pushed my bag towards me, although she did manage to say "have a nice day" in a rude manner. During my eight years with the company, I always made an effort to be friendly and engage with customers, even when faced with rudeness. As a Cash Lead during several holiday seasons, I prioritized interacting with customers while I was working various tasks. I believed that being friendly was essential to enhance sales, which was the store's core value. This experience occurred at the Turkey Creek branch, while I had previously worked at store [redacted] and store [redacted].

While visiting the store in Cape Girardeau, Missouri, I noticed a sign that caught my attention, which is shown in the picture I am sharing with you. I proceeded to choose three hand soaps and looked around for assistance to inquire about the lotions included in the sale as per the sign. Despite my efforts, I could not find any staff members on the floor. Therefore, I decided to select two lotions and one cream, uncertain if the cream was part of the promotion. Unfortunately, there were still no workers available, and I had to wait in a lengthy checkout line for about 10-15 minutes. Upon reaching the cashier, I inquired about the cream's eligibility for the 5 for $23 deal, but was informed it was not included. Despite the sign clearly mentioning "lotions," the cashier insisted it was only for hand soaps and hand lotions. This led to a disagreement, and ultimately, I only purchased the cream as a Christmas gift for my daughter. Even though I left the store feeling dissatisfied, I captured a photo of the sign on December 14th, [redacted], which I am sharing here and also sent messages through Facebook for clarification.

I recently purchased your 3-wick candles on sale for $8.95 each. I bought multiple scents to enjoy during the holidays, hoping to impress my guests. Being a regular buyer of Yankee Candle products, I was curious to try yours due to positive reviews. However, I was disappointed to find out that the candles did not burn completely. Each candle stopped with a significant amount of wax left untouched, despite their relatively high price for the size. I wonder if it's an issue with this particular batch or scent. I have photos available for your review. I would appreciate either a refund or replacement candles to test if they perform better. Thank you.

I received my order #[redacted]1 on December 17th, [redacted]. Upon opening the box, which contained 3 lotions and 3 candles, I discovered that two of the candles were broken with glass pieces scattered throughout the box. The packaging did not seem secure, leading to the damage during shipping. This is unexpected from B&B Works. I will attempt to repurpose the candles in a different container. While I am disappointed, I am grateful that these candles were not intended as Christmas gifts. Thank you for your attention. Regards, J. Walters-Porter.

I placed an online order on November 18, [redacted]. After receiving an email that my order was shipped, another email thanked me for my return, even though I never received the initial order. I contacted customer care and reordered the items. Today, when my package was delivered by UPS, it was soaked in soap due to leakage from other customers' bottles. One of my bottles was completely empty. The soap was for Christmas presents that I now can't use. Although I will likely get a refund, I'm very disappointed with this poor customer service experience. I returned the box to the UPS driver and will not be ordering from Bath and Body Works online again. It's suggested that the bottles be shrink-wrapped to prevent leaks in the future. I simply want a refund and to end this matter. This level of service is unacceptable to me.