Bath & Body Works Customer Service Issues

I made a purchase on June 22 with order number #[redacted]5 and have been attempting to monitor the delivery using the details provided in my confirmation email. The information I received indicates that my order reached Atlanta, GA on June 27 at 2:31 PM and has remained there since. Atlanta is only two and a half hours away from my location, making it puzzling why my package hasn't moved this short distance in over a week. The estimated delivery window you provided was June 26 - July 6, which has now passed. I am disappointed with this delay compared to the fast deliveries I receive from other companies like Chewy and Amazon. I would appreciate it if you could investigate this matter and inform me when I can expect my package.

I placed an order on August 13, [redacted], for two packages. Unfortunately, I only received one package as the other one was sent back due to some damaged candles by the shipping company. Instead of Bath and Body Works replacing the damaged items and sending me another package, they provided a partial refund and advised me to reorder from the website. Now, I have learned that my entire order may be refunded, requiring me to repurchase all my candles and soap at their regular prices, as they are no longer on sale. This situation is frustrating as a long-time bulk shopper both in-store and online. It is disappointing to be treated this way as a loyal customer. -Tanya H. [redacted] Order #[redacted]0 placed on August 13, [redacted]

Hello, My name is Alethea Dixon. I have been a loyal customer of Bath and Body Works for many years. Recently, I made a purchase after receiving coupons in the mail. I was disappointed to find out that I could only use one coupon per order. When I contacted customer service, Mary explained the policy to me. I then requested to speak with a supervisor and was connected to Linda, who I found to be sarcastic and rude for someone in a leadership position. I called back and spoke with Richard from customer care, who couldn't directly assist me but promised to address my concerns. I enjoy receiving coupons from your company, but the online redemption process could be improved. Having all coupons from a mailer share the same code would make it much more convenient for customers to use them all at once. This change would lead to a smoother and more satisfactory experience for customers like me. Thank you for your attention to this matter. Alethea Dixon

Good afternoon, my name is Mariluz Matos Martinez. I placed an order with Victoria's Secret using my credit card, but received an email stating the order was canceled. I tried again a second time, only to have it canceled once more. On the third attempt, I used PayPal for payment, and the transaction went through successfully. However, when I checked my Victoria's Secret credit card statement, I noticed the purchase appears twice, despite the email cancellations. I want to cancel these duplicate orders as they were paid through PayPal after the previous cancellations. I am seeking guidance on how to proceed with canceling these two orders that were indicated as canceled in the emails, yet still show up on my credit card statement. Thank you in advance for your assistance.

I paid $30 for the Christmas box, and I received the mini lotion on December 2nd. Unfortunately, the candle I purchased with the box arrived broken on December 5th, and the Christmas box was missing. I received a refund for the Christmas box, but I also need a refund for the broken candle since I only purchased it to accompany the box. I skipped candle day and paid full price solely for the Christmas box.

I have been buying candles from you monthly for years, and I adore your products. However, tonight I had a scary incident where one of my candles, gingerbread spice, exploded while I was using it. I am seeking guidance on how to possibly receive a replacement. I recently bought it on Candle Day, and since they are now sold out online and the nearest Bath and Body Works is a two-hour drive away, I am unsure what to do. Please assist me with this matter.

I am frustrated as FedEx claims they delivered my Bath & Body order yesterday, leaving it on my front porch, but I haven't found it there. I checked multiple times since yesterday afternoon and again this morning with no success. To make matters worse, Bath & Body only notified me that my order was shipped via email yesterday, 12/9, which coincides with FedEx's supposed delivery date. I never saw FedEx near my house on 12/9, leading me to believe that if it was delivered, it might have ended up at the wrong address.

To whom it may concern, I wanted to give some feedback on your product line. I admire your products and have many in my home. I appreciate the hand sanitizer spray bottles you offer. It would be fantastic if you could also provide holders similar to what Pink and Victoria's Secret offer for these sprays. Additionally, I have noticed that the metal in your soap holders tends to rust when they get wet, especially with smaller bottles of soap. It might be beneficial to consider using plastic in the design or creating a way to remove excess water or soap from the container to prevent this issue. I have more ideas to share, but I don't want to take up too much of your time. These are just some suggestions I wanted to pass along to your company. Thank you, Jessica R.

I am extremely disappointed by the incident that occurred in your store. My family and I are regular visitors due to our love for your products. However, the recent event has deeply troubled us. I have lived in different countries, and witnessing your employees apprehend a young woman in front of customers reminded me of living in a developing nation. It was a display of unnecessary aggression for not wearing a mask in a state without a mandate, especially after the recent lifting of restrictions by Ducey. I will no longer patronize your store, and I intend to contact your CEO to lodge a formal complaint regarding this distressing behavior.

Order #[redacted]3 Hello, Currently residing in Germany, I have been a frequent customer of BBW, enduring long 6-week waits for my orders. Unfortunately, this is not the first time I felt deceived into making a purchase under the impression of receiving a gift, only to be told hours later that the gift is no longer available. The ongoing pattern of disappointment is disheartening. With most stores in Germany closed due to Covid, online orders from my favorite body shop have been a lifeline. However, once again, my free items are unavailable. Regrettably, I am losing faith in Bath and Body Works. When a company fails to uphold their promises to loyal customers, it's disheartening. Please reconsider such promotions in the future. Sincerely, M. Posley

I suffer from severe anxiety and have been a loyal customer for over a decade. On 6/13, I gathered the courage to visit my local Bath & Body Works store to explore their new scents. However, my experience quickly turned unpleasant. Upon entering, an associate hovered over us excessively, preemptively answering questions before I could speak. Despite only wanting to shop for my niece and sister's upcoming birthdays, I left empty-handed after the staff rudely refused to accept my valid coupon. The situation escalated to the point where I almost had a panic attack, necessitating a visit from paramedics due to my heart condition and pacemaker. This was by far the most distressing shopping trip I've ever had at a store where I've been a loyal customer for over 10 years.

Hello! I visited the store at the Mall At San Juan in San Juan, PR, at 3:48 PM Atlantic time today. I went there to exchange a non-foam hand soap that I had purchased for $6.50 previously. The cashier informed me that the item was no longer in the system and issued a credit of $1.63 since I did not have a credit receipt. The manager intervened, stating the price from the box was applied. I am a long-time customer, even from my visits to Orlando to shop your products. The explanation provided by the cashier and manager puzzled me. I have the receipt if you need to verify the information. The item details on the receipt are: HS_BZ_DC_BKCHRYM [redacted][redacted].

I received my order yesterday, and unfortunately, the boxes arrived smashed and the items were leaking. My Order #[redacted]61. I contacted customer service, but wanted to send pictures of the damaged boxes. The items were too heavy for the flimsy boxes. I managed to take pictures, but I am unsure how to send them to you. FedEx left the boxes right outside my door, blocking it. It would be more efficient to use smaller boxes with fewer items rather than cramming everything in one big box that cannot support them. One box had been opened and retaped on one side. The items were intended to be gifts, but they now have dents. One soap bottle opened and damaged other bottles. I enjoy shopping at your store, especially since I am disabled and rely on online shopping. However, there is consistently an issue with packaging and delivery. I hope this message reaches the appropriate team.

I recently placed an order but realized the shipping address was incorrect. Despite updating it, the order confirmation email showed my old address. When I tried to rectify this on the website, I couldn't find the option to change it. I called Bath and Bodyworks but was on hold for over an hour only to be told my 30-minute window to modify the address had passed. I requested to speak to a supervisor due to the extended hold time, but the call was abruptly disconnected after a brief moment. This experience was frustrating, especially as a loyal customer with Order #[redacted][redacted].

I made a purchase on July 2, [redacted], and after waiting for a week with no delivery, I placed another order. Surprisingly, I received the second order on the 13th before the first one. Customer service assured me they would reissue the initial order at no cost. However, I haven't received any emails about it as promised. Despite contacting customer service again, I am still waiting for the reissued order. I just want my products but have faced challenges tracking them online. Please assist me in getting my fragrances. Thank you for your help. Order Number: [redacted][redacted] Order Date: 7/2/[redacted] Shipping Address: [redacted] Washington Ave 2A, Waterbury, CT [redacted] Purchaser: Twana Flanagan Email: [redacted] Thank you, T. Murray

Hello, my name is Keyla. I am a loyal customer of your store. Yesterday evening, I visited one of your stores with my kids. Unfortunately, my 9-year-old son accidentally broke a candle holder valued at $19. The situation made him sad and I was worried, especially when the staff made me pay for it. Although I understand accidents happen, I wonder if the company considers such situations with customers like us. What is the policy if multiple items are accidentally damaged? This was a first for me in all the years I've been a customer, and I'm curious about how you typically handle these incidents. I truly appreciate your stores and look forward to your response. Have a wonderful weekend!

I have had issues with my last two orders from Bath & Body Works. The most recent order number [redacted][redacted] contained a Marshmallow Fireside Foaming Hand Soap that was broken and leaked all over the other products in the box. I have photos of the damage, but unfortunately, I cannot attach them here. I would like to email the pictures to you. The entire order was ruined, and I was only offered a replacement for the damaged hand soap that caused everything to leak out.

Subject: Issue with Bath and Body Works Car Fragrance Refills Dear Bath and Body Works Customer Service, I am writing to address an ongoing issue regarding your Car Fragrance refills that attach to car vents, which has caused damage to my vehicle. As a loyal customer of several years, I appreciate your products but am disappointed by this experience. Approximately two months ago, I first contacted you about this matter, and I am still in need of a resolution. The leaked refill has damaged my dash, including the vent, CD player, and surrounding area near the audio system knobs in my [redacted] Nissan Murano. The damage has impacted the trade-in value of my vehicle, which is unsettling. I have sought a quote from Nissan (attached) and can provide pictures upon request. I can also offer my credit card statement from [redacted] to verify my frequent purchases from your store. I kindly ask for your prompt attention to this matter and guidance on receiving reimbursement for the damages incurred. Thank you, Deborah S. [redacted] Bohm School Rd Edwardsville, IL. [redacted] Redyns1@[redacted] [redacted]

I am writing to address a concern regarding the management of the Bath & Body store in Maui. As a Vocational Specialist working with individuals with special needs, I accompanied a client who applied for a greeter/sales position. Despite assurances of a callback by Sept. 13th, we did not receive one. Upon visiting the store on Sept. 17th and Sept. 30th, we encountered unhelpful responses from staff, including excuses and a lack of communication from the Manager. The handling of the situation was disappointing and unprofessional. It is troubling to witness such disregard for applicants and customers alike. Despite being an avid shopper, I am reconsidering my support for your company due to this incident. I urge you to investigate the management practices in the Maui store and other locations to ensure they align with the values of Bath & Body. I appreciate your attention to this matter. Anna M., Employment Service Supervisor at Arc of Maui County.

I recently purchased wallflower bulbs from Bath and Body Works in Covington, LA. When I placed the bag on my dining room table, I noticed a stain on the table caused by a leaking snowy peach berry bulb. The bulb was not sealed properly, leading to damage on my table that now requires repair. I am distressed by this situation and would appreciate assistance. I can provide pictures of the bags, damages, and receipts for the bulbs. Please let me know how to proceed. Thank you. - Teresa L. (redacted) Sent from my iPhone