Emergency! Stranded in Europe! Refused access to online banking accounts!

GetHuman-noesengr's Account Access issue with Bank of America from May 2019

Help with my Bank of America issue
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The issue in GetHuman-noesengr's own words
Access checking account to make electronic deposit and*or talk with an agent on how to reactivate the account and ask if there are associated fees.... ... I cannot access my online banking. I receive a message stating "there are no open accounts for this online id". I need to know what has happened and how or if I can reactivate my online accounts. This is an emergency situation. I am currently stranded in Europe. My family in the US wishes to transfer important funds to my BOA checking account to enable my return home. But my online account appears to have vanished. When I call the customer service numbers to reach one of your agents for help, I am asked to enunciate my checking account number and*or my debit card number. I am then told that the robot is unable to find my number and that access to an agent, due to security reasons, is not possible. Please help! The telephone number to reach me in France is (***-**) **.**.**.**.**
I am stranded in Europe!
Reactivate my checking account so that family in US can deposit important sum. Also, I will need confirmation that my current debit card is still active (to use ATM in France, purchase air travel online, etc...)
I have been a BOA customer for the past eight years, with for the most part a very positive balance...
I have called just about every BOA customer service telephone number available....but denied access to agents!!!
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Bank of America

Online Banking
Account Access issue
Reported by GetHuman-noesengr
May 9th, 2019 - 2 mons ago
I have an issue with Bank of America too
Seen by 11 customers so far
Similar issue to 14393 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
GetHuman-noesengr started working on this issue
May 9th 9:53am
GetHuman-noesengr confirmed the issue is fixed. Hooray!
May 11th 2:13pm