Bank of America Customer Service Issues

I was charged a $35 overdraft fee on May 7 for the $[redacted] rent payment to Lutheran Towers. I believed the payment was made on April 26 based on my checking account statement, which was 11 days prior. I will ensure that I confirm payments made through "Bill Pay" are processed before considering them paid to avoid such issues in the future. I kindly request a refund of the penalty. I have been a customer for many years and have served as a director for 20 years at The Citizens Bank, previously a five percenter of C&S Bank of Atlanta before it was acquired by Bank of America.

The Estate Services Department has been unhelpful with my simple issue. Initially, the bank manager, Samantha Buckley, instructed me to get documents notarized on April 12. After doing so and returning, Kathy, who oversees the case, informed me that I needed to wait 40 days after my husband's passing and redo the process. Despite presenting all the required documents like my marriage license, his death certificate, social security card, and driver's license, they are still not assisting me. I am frustrated by this situation, especially considering the efficiency of receiving a substantial life insurance payout compared to the Bank of America's delays in handling a $3,[redacted] EDD card. It is disheartening to see the bank staff not taking responsibility for their errors and inconveniencing me with additional costs due to their mistakes.

On 5/2/19, my account was compromised and placed on a fraud hold pending investigation. During this time, I updated my automatic payment information with my new account details. Despite being assured that my payroll deposit of $[redacted].91 would be transferred to the new account within 2-4 hours, it wasn't. Upon inquiring, I was informed that due to overdraft fees on the old account, currently in a negative balance due to the fraud, the deposit wouldn't be released until the investigation concluded. I noticed that all automatic payments on the old account were zeroed out. I believe that keeping it in the [redacted] hold would have prevented the overdraft and subsequent fees, allowing for a smooth transfer of the deposit to my new account. Despite the automated message stating the claim was resolved, the funds were released causing the fees to be deducted. Once my auto-drafted bills are settled, the plan is to close the account; I just want my payroll deposit moved to the new account promptly, given that the fraud issue is now resolved.

I need assistance transferring my payroll deposit from my old account, which was compromised due to fraud, to my new account. After my account was put on hold for investigation, I promptly informed all my automatic payment services about the situation and provided them with my new account details. Despite being informed during a call that the transfer would be completed within a few hours, I later discovered that my old account had incurred overdraft fees, resulting in a negative balance. Upon reviewing my old account, I noticed that all automatic payments attempting to withdraw funds were zeroed out. It seems that the account was taken out of hold prematurely due to the fraud claim being resolved, causing the fees to be deducted from my payroll deposit. I simply want my payroll deposit to be moved to my new account without further delay, especially since the fraud issue seems to have been resolved, and I wouldn't have incurred overdraft fees if the account had remained on hold as initially expected. Once the necessary transactions are completed, I would like the old account to be closed if the fraud matter has indeed been resolved.

I need assistance with transferring my payroll deposit from my old compromised account to my new one. My account was flagged for fraud on [redacted], and while it was being investigated, I informed all my automatic payment services about the situation and provided them with my new account details. Today, I received a payroll deposit of [redacted], and after a call, I was informed it would be transferred to my new account within a few hours. However, when I followed up, I was told that due to overdraft fees on the old account, which had been compromised, I wouldn't receive the deposit until the investigation was completed. Upon reviewing the old account, I noticed that all automatic payments attempting to go through were zeroed out by the bank. I believe keeping the account in a fraud hold would have prevented it from going into negative balance and incurring overdraft fees. Despite calling a third time and being informed that the fraud claim was resolved, it seems that the funds were released from the hold, resulting in fees being deducted from my payroll deposit. I just want my payroll deposit to be moved from the old account, which was under a fraud hold, to my new account promptly. If the fraud issue is truly resolved, I request that the old account be closed after ensuring all auto-drafted bills are settled.

My brother was in Albuquerque and was mugged and beaten, losing his wallet with all his identification. He doesn't have his car there since he flew in. He contacted the bank and was advised to go in person to a banking location. The bank called me from [redacted] today regarding fraud protection. I provided my brother's number for them to call him in Albuquerque, but there was a misunderstanding leading to a disconnection. I then spoke with Lisa Collier at the Georgia call center to explain the situation. Despite providing my brother's number, no contact was made. I asked them to check the text message sent to them which confirmed delivery on my iPhone. They mentioned they do not receive text messages, but my phone shows otherwise. I'm requesting them to locate and review the text message, then confirm by text or call for reassurance. Please address this promptly. Best, R.W.

I am a customer at BOA Lodi, NJ, and I had the worst experience of all time. The financial operations manager kept abusing her position, repeatedly returning me for 5 days over a simple check assigned to BAC Mortgage with my name, which was all correct. I believe this person is not qualified to be a manager and should be demoted or removed from the position. Her name is Elaina L. Murillo. For more information, please contact me via the email below. You are really losing customers. This is not how customers should be treated, and someone lacking knowledge in their role should not be in that position. Thank you.

I received an email that I find confusing. Why would a Bank of America Manager send an email stating it's a "Personal E-MAIL, not intended for business communication"? Does Michelle M. Starr still work for Bank of America? I am considering legal action for violations under the Fair Credit Reporting Act due to their handling of the overpayment issue. Subject: PERSONAL EMAIL, not intended for business communication Hello Mr. Kane, As it has been a year since your overpayment, a balance of $[redacted].00 remains. Despite your claims of sending payments, we have not received them. Please specify when the full payment will be made. Thank you, Michelle M. Starr Banking Center Manager, Vice President Pacific National Main St 61 Main St [redacted] [redacted]

My payee, my older sister, has been withholding my disability payments leaving me with nothing to live on. I am reporting this fraud and theft to Social Security authorities to address her misuse of the payee role. I am seeking legal assistance to ensure my funds are returned to me for my well-being. She has a history of forging checks unlawfully, and I am taking the necessary steps to protect my finances. I am seeking the support of an Adult Protection Agent to help handle this matter appropriately. It is crucial to resolve this situation as she has been taking advantage of my benefits for her own gain. I will pursue legal action to reclaim what is rightfully mine to support myself.

I received a letter yesterday, on 5-13-19, notifying me that one of my credit cards has been closed, despite my history of on-time payments. Recently, BOA informed me via email that my main debit card was compromised, leading to delays in my automatic payments. I have been a loyal BOA customer for 7 years. The closure letter provided by your team did not include a return address for me to address this issue. If I do not hear from you within 3 days, I will involve my legal representative. BOA's actions have already negatively impacted my credit score through Trans Union. I am prepared to handle this matter legally and urge you to contact me promptly. Best, J. H. North Lauderdale, FL [redacted] Email: [redacted] Phone: [redacted]

I recently received a letter from BoA regarding a credit card ending in "[redacted]", but I am not a Bank of America customer and did not request this card. Someone unauthorized has used my Social Security number to open a fraudulent account. Despite contacting BoA's Fraud Department four times and speaking to four different representatives, they promised to call me back after asking questions but have not done so. Seeking a prompt resolution, I am now reaching out via this email. Thank you for your attention to this matter. Best Regards, Henry Eberle.

Dear Finance Department, We are writing to inform you about an important update regarding our remittance process for customer payments. Due to ongoing government audits affecting our previous account, we have established a temporary fiduciary account, which we kindly request you to use for remittances. Rest assured that once the issues with our old account are resolved, we will inform you promptly. Please find the bank details for the temporary account below: Bank Name: Bank of America Bank Address: [redacted] W Grand Ave, Franklin Park, IL [redacted] Account Name: AYES LLC Account Number: [redacted] Wire Routing Number: [redacted] ACH Routing Number: [redacted] SWIFT Code: BOFAUS3N Thank you for your attention to this matter. Sincerely, Johnny Mike Controller WAFIOS Machinery Corporation

Hello, I am Jesabel from the Philippines, and I have a question about an email I received from someone claiming to want to send me money to help the needy. I want to confirm if this is legitimate. The message I received contains the following details: Depositor's Name: Mrs. Lorraine Mosher Batch Number: [redacted]0 Year Deposited: [redacted] Secret Question: Who is the Depositor Answer: Fetter Mrs. Lorraine Mosher Security Code: [redacted]0 Thank you. Jesabel

I posted furniture for sale on Craigslist and received a $[redacted] check from a woman via FedEx. The furniture was only $[redacted], so I found it odd when she wanted the difference sent back. I used BOA's app to do a Zelle transfer instead. She claims to have trouble setting up Zelle despite the check clearing from Riegelwood Credit Union with acct# [redacted]17. The woman, Jane B Belford, who sent the check from WA state, raised suspicions as it's unusual to have an "Official Check" from another state. This seems fishy, especially since she's having issues with Zelle. Can anyone advise if this is a scam? I appreciate any insights. Thank you, Loretta M.

I am looking to transfer a balance from a credit card to my Bank of America Cash Rewards credit card. The transfer amount is $[redacted]. Currently, there is a balance of $[redacted].02 from a direct deposit/cash advance on the card. After the transfer, the total balance on the Cash Rewards card would be $[redacted].02. I am curious about how APR interest would be calculated after the balance transfer. Will the interest be due at the end of the year or on a monthly basis? How much interest would be charged on the total balance of $[redacted].02, the $[redacted] transfer, or the original $[redacted].02 balance? If it's monthly, will the interest charge only apply to the minimum due payment or the entire balance of $[redacted].02, $[redacted], or $[redacted].02? Additionally, I'd like to know when the interest would start being charged after the balance transfer and what the amount would be.

I'm wondering if there is a way to request a call back instead of having to remain on hold indefinitely. The situation I'm experiencing with 1-[redacted] is frustrating. Their automated system malfunctioned on Sunday, May 19. Strangely, it functioned normally on May 18, but on the 19th, there was no record of my previous transaction. It seems that they introduced a new system that is causing discrepancies and delays. This is likely why I have been waiting on hold for nearly thirty minutes. It's perplexing why they would change a system that was working fine before. As the saying goes, "If it ain't broke, don't fix it."

My brother, Mark, is listed as the beneficiary on one of our mother's BofA CDs with a "payable on death" designation. Since I am acting as Mark's conservator, I assisted in sending a completed and notarized beneficiary letter of instruction to the BofA Estate Division. However, the funds are being withheld because they say they need to speak directly with Mark. Despite explaining my role as his conservator and providing access to our shared checking and savings account at BofA, the Estate Division continues to request Mark's input. Mark attempted to contact them today at [redacted]-[redacted], but faced the same obstacles. It feels like we are stuck in a frustrating loop with BofA Estate Division, and I am seeking assistance to help untangle this situation.

Hello, My name is Cesar Alberto Salas. I am contacting you regarding a fraudulent activity on my credit card. Last December, there were unauthorized charges totaling $1,[redacted].36 made on my card for a purchase I did not make, as I have not recently traveled to the United States. There was also another attempted purchase of $1,[redacted].88 that was declined by the bank, which I believe should have been the case for both transactions. Due to internet issues in Venezuela, I did not receive the email notification until January, at which point I reported the fraudulent activity to the bank. Since then, there have been further attempted purchases on new replacement cards sent to me in both Venezuela and Miami that I have not activated. I have been promised a resolution by bank staff, but as of now, the issue remains unresolved causing me distress. Due to the current communication limitations in Venezuela, I am unable to call the Fraud Claims Department in the USA. Please investigate this matter further and rectify the situation as I have not authorized these transactions. Best regards, Cesar Alberto Salas G. Email: [redacted]

During my visit to the bank on Alps Road in Athens, GA, I spent around 90 minutes on the phone trying to dispute some charges on my account. Despite the long wait, my issue remains unresolved, leaving me very frustrated. Upon entering the bank, I felt discriminated against as an African American woman, especially when I saw how other customers were treated. Even though I arrived early and approached the staff for help, I was not given the same level of service as some Caucasian customers. The lack of assistance and the dismissive attitude displayed by some employees, including the President of the branch, further added to my disappointment. It was disheartening to see the staff members engaging with other customers while my concerns were ignored. This experience highlights a clear discrepancy in how customers are treated based on their race, which is unfair and unacceptable.

Good morning, I am Lieutenant Commander Andre van der Vegt from the Netherlands Navy in Den Helder. I will be stationed in San Diego, California from July 29, [redacted], until July 22, [redacted]. My wife and I will be arriving in San Diego on July 19 and planning to stay for 3 years. We will be in San Diego from June 8 to 22, [redacted], to find a suitable house for our stay. We are interested in opening an account with Bank of America to manage our finances during our time in the United States, including bill payments and the use of a credit card. We have been informed by a US navy colleague that it is possible to open an account without a social security number before obtaining one after July 19, [redacted]. During our visit to San Diego from June 8 to 22, we would like to visit one of your financial centers to open an account and are prepared to provide all necessary documentation. We are also willing to make an initial deposit during our visit. Please advise on the process and requirements for account opening. We look forward to the opportunity to do business with Bank of America. Kind regards, Andre van der Vegt LTCDR RNLN Vogelzand 2[redacted]GB Juliandorp The Netherlands