Bank of America Customer Service Issues

The size of our checking account page on your website has drastically reduced to only 3" to 4" wide on our screen, making it nearly impossible to read. This issue has persisted for two days, and it is incredibly frustrating. We shouldn't have to use a magnifying glass or call the bank for assistance just to read our account details. As loyal customers of B of A for over 50 years, this decline in service is disappointing. My wife, a former executive secretary at B of A, shares the same sentiment. - James (and Sheryl) Bergenholtz

I was in the process of purchasing tickets from Alaska Airlines and was presented with an offer for a credit card that promised a $[redacted] discount on the tickets and additional benefits. I applied for the credit card and mistakenly submitted two applications, leading to a message that I could not be instantly approved and would have to wait for a month. When checking online, I noticed both applications are pending. I am eager to resolve this situation promptly, especially as my trip is in two weeks. I have tried reaching out through various phone numbers but have been unsuccessful in speaking to a representative without an account number due to the pending status of my applications. I would appreciate it if someone could reach out to me to discuss ensuring that only one application is processed and to clarify why I did not receive instant approval despite having a strong credit history. Thank you.

I attempted to log into my online account and opted to receive a code via phone call. The call came from an unknown number: Today, May 27, [redacted], 02:51 PM Incoming Call FROM: Unavailable NUMBER: [redacted]62. The automated voice provided the code but I couldn't understand the second number, causing the code to be incorrect. I couldn't find a Bank of America customer service number matching the caller's number. Just wanted to report this incident.

This morning, I received a letter offering money-saving options. The letter stated that I was selected based on my account status from May 11, [redacted]. However, upon reviewing the contents, it became clear that the offer pertains to credit card options. If I am to believe that I was selected based on my status with BoA, it appears that no one has actually checked my account status. Had anyone investigated my account ending in [redacted] or any of my other BoA accounts, they would have discovered that I have never paid any credit or debit card interest in the 14 years I have been a customer. Sending out these types of mail shots to customers is both time-consuming and expensive. Customers, like myself, would much prefer better interest rates on savings rather than unnecessary mail shots offering savings on interest that has never been paid. Please inform me of the actual savings you can provide me. In my 14 years as a customer since [redacted], I have not paid any credit card interest, so providing savings against a zero figure might be challenging. The lesson to be learned here is not to waste customers' time with irrelevant and pointless mail shots, considering there are likely many others like me who share this sentiment.

I am Dorothy Anderson and I am the owner of Bank of America. I have unfortunately been a victim of identity theft and fraud for a long time. This issue was confirmed with the IRS back in [redacted], but my bank account, which held important savings from my grandparents, was not transferred as required. I now only have a checking account with the card ending in [redacted], and the last four digits of my social security number are [redacted]. I am aware of the individuals involved in this fraud, who have taken a significant amount of money from my savings and are withholding information about the accounts. I have already contacted the FBI for assistance. I am urgently seeking to recover the funds as the individuals involved are in debt and do not possess any assets of their own. Various people, including Elizabeth De Nola/Dahlquist, Richard Chad O'Connor, Richard Dennis Gillardi, and Stanley Brayton, are complicit in this fraudulent activity. I am also facing challenges related to my properties and annuity. The situation has caused me great distress, and I am determined to resolve this issue promptly to prevent further harm to myself and the country.

Subject: Issue with Recent Transactions Dear Bank of America Fraud Division, I am writing regarding Case # [redacted]01 under the name Leslie Payne operating as Payne Family Moving with Account # 4[redacted] [redacted]. Currently, the account is overdrawn by approximately $[redacted].00. Bank of America has been pursuing payment as the creditor on a disputed service. The bank favored the merchant Christian Filipina in the first disputed withdrawal of $[redacted].00. During the ongoing case, Christian Filipina made a second withdrawal of $[redacted].00 without my authorization, which was only recently brought to my attention by one of your customer service representatives. I did not approve the initial withdrawal and certainly do not agree with the subsequent one. I had specifically requested Bank of America to block any future withdrawals by this company. Therefore, I am requesting the reopening of Case # [redacted]01 and seeking assistance in resolving this issue promptly. I maintain that Christian Filipina failed to deliver the promised service which was to assist with obtaining a K-1 Visa for my fiancée. I urge you to address this matter at your earliest convenience to avoid any strain on my relationship with Bank of America. Thank you for your prompt attention to this matter. Sincerely, Les Payne ([redacted]) Email: [redacted]

Hello, my name is Jordan S. Turner. I have a 401k plan with Voya Financial. Recently, I applied for a loan and was approved. Voya sent me a check for $9,[redacted].90, which I deposited into my Regions bank account on 5/28/[redacted]. The reference number for this deposit is #[redacted]. Bank of America is facilitating this transaction for Voya. My Regions online banking shows the funds as pending. I was informed by my banker at Regions that the funds are expected to be released by 6/6/[redacted]. I kindly request an official confirmation of the release date for the funds. Thank you for your prompt attention to this matter. I am looking forward to your response.

I encountered an issue with PayPal, not Bank of America. Bank of America tried to help by initiating a Stop Payment, but PayPal still used my debit card information after B of A declined the transaction from my checking account. I tried to make a donation to an animal charity for a friend on Memorial Day, but the donation page defaulted to a higher amount of $75 without allowing me to adjust it to the intended $5 or $10. The $75 was immediately sent. After contacting PayPal, they explained they no longer process "stop payments" due to past failures. I asked them to make a note of my request. The following day, I reached out to Bank of America, who successfully stopped the payment from my bank account. However, PayPal proceeded to charge my debit card after B of A rejected the direct payment from my checking account.

I believe I am a victim of illegal technology. Two medical doctors have evaluated my situation, and the FBI confirmed it could happen. I won a court case related to this through work comp. I am seeking help from the FBI to address false charges I am facing. SaveMart Supermarkets and their Risk Management Company Pegasus, led by investigator Brian Bergstrom, are involved in this. I have contacted seven Senators and five federal law enforcement agencies. The technology enables two-way communication using bone conduction, causing severe pain in specific areas of the head. Brian Bergstrom and Mike Moreno are allegedly involved in this cruel act. I am urging swift action from the FBI to prevent further harm.

Good morning, I am reaching out to you because a company called Word Trader Recovery, presumably fraudulent, issued a transfer to my bank while you were sending a transfer of about [redacted],[redacted] EUR through them. It turns out that the document they provided was fake. My bank contacted your foreign department and confirmed that it was indeed a false document. They also forged a public document from the IRS in the USA, stating that I had to pay [redacted] EUR in fees, which I did. I have the names and phone numbers of these fraudulent individuals who are using your company's name. Please, can you contact me so I can provide you with this information and together we can file a legal suit for fraud and document forgery? I am able to send you the documents they provided me. I look forward to your response. Thank you. Sincerely, BENITO M. Phone from Spain: [redacted]

Dear Bank of America, I am writing to address a concerning issue with a recent transaction on my account. Despite being a loyal customer for over 20 years and a preferred member with substantial funds in my accounts, I have encountered a problem with a charge related to the X-Box incident from last year. After multiple attempts to resolve the issue over the phone, I was informed that the charge was mistakenly placed back on my account due to a clerical error. I feel disappointed by the lack of resolution and the inconvenience caused by the situation. I believe that as a valued customer, I deserve better treatment and a proper resolution to this matter. I am grateful for the assistance provided by Mike S and Jordan, who were able to identify the mistake and confirm the issue. However, I am still unsatisfied with the overall handling of the situation. I hope that this matter can be rectified promptly, considering my long-standing relationship with the bank. Thank you for addressing my concerns. Respectfully, Wayne Pavlik

Dear Sir, As a long-standing customer with a sizable amount in my accounts at Bank of America, I felt compelled to address a recent issue I encountered regarding a disputed charge related to X-Box. Despite my efforts and numerous phone calls to resolve the matter, a charge of $27.05 reappeared on my account in May [redacted], leading to frustration and confusion. The lack of clarity and assistance from your staff in addressing this matter was disheartening, especially considering my loyal patronage over the years. After investing hours on the phone seeking resolution, I was informed that the issue was a clerical error and that I had been overcompensated. The dismissive treatment and refusal to acknowledge the mistake by some staff members only exacerbated my dissatisfaction. I believe that as a valued customer, I deserve better handling of this situation. I would like to highlight the exemplary assistance provided by Mike S and Jordan, who demonstrated professionalism and efficiency in addressing the problem. Their efforts shed light on the issue and provided valuable insights. I trust that as a respected institution, Bank of America will rectify this matter appropriately and uphold the standards of service expected by loyal customers like myself. Thank you for your attention to this matter and your consideration. Respectfully, Wayne Pavlik

I want to warn you about a scam targeting older men using your bank's name. The scammer pretends to be in Dubai, claims issues with their debit card, and asks the victim to check their account using a provided number and the last 4 digits of their SSN. They then request money be sent to help them, promising to repay it upon returning to the U.S. The scam includes giving a phone number for contact, and directing funds to be sent. Please call [redacted], and mention account number [redacted]11 followed by the last 4 digits of the SSN [redacted]. The phone number to contact the scammer is [redacted]. It's important to be cautious; luckily, I was able to identify the scam.

On June 11, [redacted], I tried to make a purchase with my debit card at my job in Jacksonville, Florida. However, my card only allowed me to spend $19.70. I checked my Bank of America account on the mobile app and saw that around $5,[redacted] had been withdrawn without my authorization. Upon reporting the fraud, the representative and I reviewed the unauthorized charges. On June 5, there were two strange "counter credits" for $[redacted].04 and $[redacted].09. On June 7, two more credits for $[redacted].08 each appeared. I did not make any of these transactions. Then, on June 10, there was a withdrawal of $1,[redacted].04 and on June 11, two more withdrawals of $1,[redacted].08 each. I did not authorize these withdrawals. The investigation is ongoing, and I noticed discrepancies in the deposit slips provided on the mobile app. The handwriting on the slip does not match mine, and the signature is unfamiliar. The representative mentioned the scammer would need my card and PIN, neither of which I shared. I was informed that it could take 30 to 90 days to resolve this issue. I am worried about being seen as a suspect rather than a victim. I have taken steps to report this to the FTC and the police for further investigation.

My friend has been a customer of Bank of America for years. Recently, when her disability check was deposited, despite having fraud monitoring on her account, Bank of America allowed unauthorized transactions to drain almost $[redacted] from her account in the form of check advance fees. This happened repeatedly until her funds were completely depleted, all the while accruing over $[redacted] in overdraft fees. The customer service representatives she spoke to were unhelpful and treated her unfairly, making her feel like she was to blame for the situation. As a result, she is now unable to pay her bills and has been struggling to get a resolution for over a week. This experience has been incredibly frustrating, and it is essential that Bank of America takes responsibility and returns her money promptly.

I am experiencing a significant issue with the Bank of America Los Angeles Branch located at [redacted] Santa Monica Blvd West. Back in [redacted], I opened an account and made deposits into account number 9[redacted] [redacted], as provided to me via email communication and request. Sr. James Brain, the account officer, assisted me during this process. In early [redacted], it was recommended that I hire an attorney to help me with banking and IRS matters as a South African citizen residing outside of the USA. Sr. James Brain introduced me via email to Barrister Dave Ramsey of [redacted] W Oceanfront, Newport Beach. I recently requested a statement in December 15, which was sent to me by mail. I am unsure of who to contact at the branch for assistance with my issues.

Hello, my name is Adri Glover. I am trying to get in touch with a live agent regarding my new bank account. I recently received a new Spirit Credit card in the mail as the previous one was never delivered. The card came with an offer for SkyMiles that I couldn't utilize with the first card. I would like to speak with an agent to help activate this offer with my new card. I had contacted Spirit via email, and they mentioned I should work with Bank of America to avail of this offer. I have been trying to set this up for several months now and any assistance would be highly appreciated. Thank you in advance for your help.

I am feeling completely lost right now. I have had a Bank of America account in Los Angeles, [redacted] Santa Monica Blvd West since [redacted]. My offshore account number is [redacted] and my Internet Banking ID is [redacted]. It seems like something is seriously wrong. My account officer, Sr. James Brain, had advised me to work with attorney Barr. Dave Ramsey from W Oceanfront, Newport Beach. However, James Brain stopped responding to my emails regarding banking issues and the IRS. He was replaced by Miss Harvey, but it turns out both of them may have been fabrications created by Dave Ramsey. Despite being in contact with Ramsey for over three and a half years and spending around $[redacted],[redacted], he disappeared suddenly. Upon inquiries at the branch, it appears that Miss Harvey doesn't even exist. I suspect there may be a significant fraud scam related to my account. I would like Bank of America to confirm if my account is still active and why these account officers, who may not even exist, have caused my online banking to be put on hold by the IRS, as claimed by Dave Ramsey. Ramsey and James Brain mentioned issuing an ATM card to Dave Ramsey, but it was never received by me. John D. South Africa

My 83-year-old father is a victim of a scam. We have reported it to the local police and his banks, one being B of A, have frozen his accounts as a precaution. Recently, family members, including me, have been receiving calls seeking my father's contact details. We did not provide any information. The caller ID displays Bank of America [redacted], but the calls are actually from individuals claiming to be from Publishers Clearinghouse. They called my residence six times between 6:00 pm and 10:00 pm yesterday. It seems the scammers may be manipulating the caller ID to display the B of A number.

Hello, My name is Manshan Xiao. I have recently encountered fraudulent charges on my credit card. On May 13th, there was a $56 charge at PHO1, and on May 15th, there were three unauthorized transactions: $32.19 for an Uber trip, $6.50 and $[redacted] for Getaway house. I can prove I was in China on May 14th, eliminating the possibility of making these transactions. Due to being out of the country, I am unable to receive phone notifications. I am requesting the cancellation of the $60 in fees, freezing of my credit card, and assistance in reporting the fraudulent activity. Thank you for your help. Best, Manshan