Bank of America Customer Service Issues

In February this year, someone attempted to use my Bank of America debit card. Fortunately, the bank detected this and removed the charges. They closed my old card and issued a new one, but it was mistakenly sent to my previous address. Despite updating my address with the bank and the post office, I never received it. I contacted Bank of America on March 4, [redacted], providing my current address as [redacted] Reservation Road, Rock Hill, SC [redacted] for them to send a replacement card. However, I have yet to receive the second replacement card. When I called the bank yesterday, they advised me to wait until March 14th before contacting them again if the card hasn't arrived. I have never faced issues receiving replacement cards before and seek guidance on what steps to take next. Any assistance is appreciated.

My father, C.A., banks with Bank of America in Flemington, NJ. He needs verification of transactions for two accounts for a Medicaid application. Account ending in #[redacted] had a withdrawal of $3,[redacted] on 8/17/[redacted], and account ending in #[redacted] had a $10,[redacted] deposit on 4/19/16. Medicaid needs clarification on insurance payments related to account #[redacted]. The Flemington office couldn't assist due to the transactions being automated, suggesting the request go through customer service. Since I can't handle this due to work, I need to know if my father calls customer service at 1-[redacted], can they send the information to the Flemington office for him? I'll be available to assist him on the weekend. Thank you for your help.

Hello, my name is Linda. I have been chatting with a guy online for 2 years. He claims to have an account with a bank in Texas. I want to verify if his request is legitimate. He mentions his account has not been active for 4 years and is protected due to receiving pay from the United Nations. He is asking the bank to send me a check so he can return to the United States. However, he expects me to pay $[redacted] for proof updates, insurance, and shipping. He says the funds are large, so I need to buy an Amazon card and email it to him. He insists this is the process. He claims to have money in Bank of America and sold his belongings to move to North Carolina. I want to confirm if this is legitimate before proceeding. Thank you.

I recently started a new job at Conduent Inc, or so I thought. Unfortunately, it seems like it was a scam. I was asked to print an offer letter from a pdf that came with a check. After depositing the check, I was instructed to withdraw funds and use them for a work-from-home office setup from Walmart, without being told what it entailed. Now, the check has bounced, and I am being asked to repay the withdrawn funds. I have reached out to Conduent about this issue, but I haven't received any resolution. This situation is very stressful as I have never experienced being scammed, especially when pursuing legitimate employment opportunities.

I recently fell victim to a fraud attempt over the phone when I tried to change two Ticketmaster tickets to a different date in another state. The scammers convinced me to load money onto Apple cards to make these changes, leading me to realize it was a scam too late. I contacted my credit card company to stop the payment and open an investigation. Despite my 15 years of loyalty, the credit card company found me liable for the charges, which I believe is unfair. I tried speaking to a supervisor but was unsuccessful. I believe the company should have insurance for such incidents, and customers should not bear the consequences. If there's no resolution, I will pay the amount but will then cancel my credit card and inform others about the treatment of clients by this company.

A few years ago, I experienced a challenging situation where my credit card became delinquent due to overspending in a toxic relationship. Despite starting with monthly payments of only $[redacted], I committed to a payment plan with BoA and gradually increased my payments, eventually reaching $2,[redacted] monthly and becoming debt-free. My credit is now negatively impacted by this past delinquency as I seek to move forward with my current partner in buying a house. I acknowledge my past mistakes and am seeking assistance in rectifying this derogatory mark on my credit report. I would be grateful for any help or guidance on how to address this matter effectively. Thank you.

Hello, my name is Nicu Cojoacă and I received this message. I may have previously ignored it, but now I am seeking the truth. Bank of America Corporate Center Address: [redacted] North Tryon Street, Charlotte, North Carolina, [redacted] U.S. Payment Value: $36,[redacted],[redacted].00 USD RE/NO: [redacted]-BOA/[redacted]/[redacted] Website: www.bankofamerica.com Founded: [redacted] Claim Your Overdue Payment of $36.5 Million: Dear Beneficiary, Bank of America has sent this official notice regarding your $36.5 million inheritance or compensation funds. We apologize for the delay in the transaction due to a claim made by Mr. David Carter stating that you are deceased and had informed him about your funds. Please confirm your status to prevent the transfer of funds to Mr. David Carter. Beware of any unauthorized communication or fund diversion attempts. Please respond promptly to avoid any wrongful payments. Thank you, Mr. Brian Thomas Moynihan Chairman and CEO of Bank of America®

On March 28th, an individual alleging to be a co-account holder contacted BofA and closed my credit card account ending in [redacted] without authorization. The only co-account holder is my wife, Janna K. Sheldon, who did not place this call. I am concerned about the security breach and the negligence of the BofA employee who allowed this unauthorized action. I am located outside of the US, and my attempts to reach Customer Service have been costly and unhelpful. I am requesting an explanation from BofA regarding this situation and the steps they intend to take to address it promptly. Please respond to this matter promptly. Thank you. Regards, Roger A. Sheldon Email: [redacted] Phone: 00 27-(0)[redacted]44 Address: De Waay 5, 6997AZ Hoog Keppel, The Netherlands.

Dear Sir/Madam, I was recently contacted by Felix Negron regarding the sale of gold bullion. After finding a buyer, Felix informed me that he sold the gold to another buyer. He sent me the SPA for my 1.5% commission as previously discussed. The deal closed with the money transferred from the buyer to Felix's Bank of America account. I need assistance in sending the necessary documents for confirmation. Please contact me by email so I can provide the FCO, SPA, and payment transfer slip from Santander bank to Bank of America, totaling 1,[redacted],[redacted],[redacted].00 in Felix Negron's account ([redacted]3) at Bank of America. I am seeking confirmation that my commission will be honored. Best regards, Shahzad Khan Phone/WhatsApp: +60 [redacted] Email: [redacted]

I am experiencing a login issue with Bank of America. Although I am entering the correct information, I keep getting redirected to a page prompting me to reset my details and provide personal information like my card number. I haven't forgotten my login, so I am concerned about why this is occurring. I find it odd that they are asking for such sensitive details online instead of sending a reset link code to my email, like other companies do. Can someone explain why this process requires such personal information, especially when I haven't forgotten my login? I just need guidance on how to access my account without compromising my security. Thank you.

I am in the process of receiving a $15.5 million transfer from various entities such as the CIA, FBI, United Nations, and the Federal Reserve Bank. The Housing Bank will oversee the transfer internationally, and I will receive the funds through Bank of America via an ATM card or wire transaction from the Federal Reserve. I am looking for assistance in understanding the payment procedure and ensuring a smooth transaction between us once the funds are received. Please contact me for further details and let me know if you require any supporting documents, as I have all necessary information, including agent and document numbers. If you have a secure way for me to forward these documents, please provide an email address. Thank you.

While shopping with a full cart, my card got declined unexpectedly. After contacting the fraud services, they mentioned a possible issue from two months back and claimed to have sent me an email and a replacement card. Despite searching through my mail at home, I couldn't find any trace of it, so I revisited the store. Following the steps on the card sticker with the store clerk didn’t resolve the problem. The situation became more frustrating when, after a two-hour hold, I learned I had unknowingly placed a block on my own card. This came as a surprise to me as I had picked up my mail directly from the mailbox without any recollection of setting a block. The customer service had to guide me, along with a supervisor, to remove the unexpected block, leaving me puzzled about the entire incident.

I had a distressing encounter with your ATM at Miami International Airport on April 3rd. While trying to withdraw money before my 3:59 flight, the machine retained my card with no cash dispensed. As a retiree expecting a deposit that day and having planned my vacation far in advance, this mishap has caused significant inconvenience. Upon contacting the provided number, I spoke to agent Aaron who unfortunately conveyed their inability to assist me. Despite confirming my card's presence in the ATM, I was left without a solution. This occurrence has left me financially strained and emotionally distressed, as I wait for my replacement card to arrive from Amerifirst in Lima, Peru. I am left wondering how my expenses will be managed in the interim, as this situation was not my or my bank's fault. I seek a fair resolution without resorting to legal action. I appreciate your attention to this matter. Sincerely, Maria Manning

Hello from Greece, my name is Helena Zampidou. I received a message from you regarding an inheritance from BANK OF AMERICA (BOA). As the recipient, Sotirios Ramadanovits, I have been instructed to provide specific information/documents to facilitate the transfer of the inherited fund of USD 18,[redacted],[redacted].00. I have been asked to submit the Death Certificate of the deceased, late Engr. Petros Ramadanovits, fill out a claimant form, and provide a copy of my identification. I appreciate the condolences offered for my loss and understand the importance of complying promptly to expedite the transfer of funds. I will be providing my bank details as requested. Thank you. Helena Z.

We have received fraudulent invoices requesting payment via ACH. They claim payment for consulting services totaling $45,[redacted].31. These were sent to our accounting clerk with an email that appeared to be from our assistant finance director but was actually sent from Dubai. The invoice includes an account name "Guerilla Economics" with Account # [redacted]84 and ABA/Routing # [redacted]33. They are attempting to divert the payment to their account. I can provide emails and a copy of the invoice upon request. Thank you for your attention to this matter. Paul E. Computer Services Coordinator at Everett Housing Authority

I am currently on vacation overseas and have been attempting for a week to pay my bill of $21.86 from April 14 online using the same laptop I use at home. However, when I enter my ONLINE ID and PASSCODE on the Bank_of_A website, a security question is prompted to verify my identity. As my cellphone ([redacted]) is inactive, the only option to receive the AUTHORIZATION CODE is through email. Unfortunately, since I did not bring my ATM/Debit card with me, I do not have access to the Debit Card PIN (however, I did bring my B of America VISA card). Typically, the security questions are different from the one asked this time. Could you deduct $21.87 from my account or extend the due date for a week? I am scheduled to return home on April 17th. Thank you. Sincerely.

I prefer going paperless, so I don't have my account number handy. Unfortunately, my password doesn't seem to be working to access my account. I haven't received my tax forms for [redacted] and [redacted] yet. Despite entering my social security number online, I keep getting disconnected. Waiting ten days for another form to be sent out isn't ideal for me. Please reach out to me soon as I urgently need to sort out my taxes. You can contact me at [redacted]. Thank you, Mary.

I recently incurred two overdraft fees due to charges on Venmo. When I attempted to transfer the necessary funds back from Venmo, I encountered technical difficulties preventing the transfer. Unfortunately, I was unable to rectify the situation until today, resulting in the overdraft fees being charged. I have now deposited sufficient funds to cover all charges. Is it possible to have these fees refunded considering the circumstances? Thank you.

I deposited $20 into my account to cover my monthly fee, but the bank paid a merchant even though there wasn't enough money in my account. As a result, my account is now overdrawn by $57. I receive SSI and pay my fees monthly. Can the bank please assist, as I did not have sufficient funds to cover the merchant's payment.

I have a disability and struggle to find financial help to buy a vehicle. I noticed you offer "Accessible & Disability Vehicle Loans." My income is $[redacted].00/month from Supplemental Security Income - Disability while I finish college, so I can't work. Will this affect my loan approval? What interest rate would I get on a $45,[redacted]-$50,[redacted] loan, and what would my monthly payment be? Can I apply for a loan with Bank of America if I don't have an account there?