Bank of America Customer Service Issues

My personal documents, such as my identification papers, military and state work records, checkbook, social security number, and some valuable jewelry, were stolen from me on February 1, [redacted]. I have never shown interest in the "Alaska Airlines Visa Signature Card." I would appreciate it if you contacted me, as using email or text is difficult. I consider this matter serious and will involve the fraud department, my bank, and the police. I hope they catch the thief to prevent further harm to others. Thank you for your understanding. I was unharmed during the robbery.

I recently purchased jewelry from a family who claimed to be from Dubai. They were a family of five, including young children, and were in a difficult situation as they had lost their ATM card and had no money for a hotel. Feeling sorry for them, I bought over 10 pieces of jewelry, including chains, pendants, bracelets, and rings, which they insisted were real due to their wealth in Dubai. They mentioned they owned a jewelry shop and even showed me a picture of it. Despite their pleas and promises, I am now unable to pay them as I have exceeded my ATM limit after cashing out $[redacted] and needing $[redacted] for a plane ticket. I made two $[redacted] transactions at CVS Pharmacy in Henderson, Las Vegas, using gift cards, but now wish to cancel these transactions. Unfortunately, they have the receipts, so I cannot provide you with the card numbers. Please help stop such scams in the future.

I obtained a cashier's check from Bank of America payable to the US Department of State using funds from my savings account. The bank clerk withdrew the money from my savings account and issued the cashier's check as requested. I sent the check to the US Department of State in St. Louis, MO. The US Department of State confirmed receipt of the cashier's check on February 10, [redacted]. Today, I called Bank of America multiple times to inquire about the status of the cashier's check and if it has been deposited by the US Department of State. However, the bank employees only provided details of the withdrawal from my savings account and did not offer any information regarding the cashier's check. It appears that Bank of America lacks a system to track cashier's checks efficiently, which is surprising given today's advanced technology capabilities.

Dear Bank of America, I have been a loyal customer for nearly 18 years. I hold two credit cards with your institution, one of which is a BANKAMERICA Preferred MasterCard. Recently, I noticed a significant increase in the charges on my account, prompting me to thoroughly review my transaction history for the past three months. To my surprise, I discovered numerous unauthorized charges that I did not make or approve. I diligently documented each unauthorized transaction to request their removal and have my card blocked and replaced to prevent further misuse. I am eager to resolve this matter promptly and appreciate your assistance in investigating and addressing these unauthorized charges on my credit card account. I eagerly await your response on the necessary steps to rectify this issue. Thank you for your attention to this matter. Sincerely, Robbie J. Goodwin

Three days ago, my husband opened an account at Bank of America at Fort Campbell, Kentucky. We were told we could access $[redacted] the next day. However, the following day we discovered that his account was already closed without any explanation. They informed us that he needed to apply to get his money back, which would take several days. As newcomers to the area, we are left with no cash. I am dealing with health issues and rely on medications, which I now can't afford. My health is deteriorating due to this financial situation, and Bank of America is extending the wait time. I have been advised to contact customer service before escalating this matter further. I am prepared to involve the Better Business Bureau, national news stations, and social media platforms to address this unacceptable situation.

At Lowe's in Tyler, Texas this morning, I tried to make a purchase for $[redacted].95 using my Mastercard that ends in [redacted]. The chip reader didn't work, so I used my Chase VISA card instead, which was successful. I received a text about recent transactions and mistakenly confirmed the $[redacted].95 charge that was actually approved. Upon realizing this, I returned to the store, but neither the cashier nor customer service could assist in resolving the issue. I have a receipt for the $[redacted].95 charged to my Chase VISA card but no confirmation of the attempted Mastercard charge. As I have no cell service, I am reaching out through this channel to request the erroneous charge be corrected.

We are currently in the process of refinancing our property with a scheduled closing date of February 22, [redacted]. As business owners, a portion of our income comes from dividends received from our company, Winsupply of Silicon Valley, previously known as Sunnyvale Winsupply. Our company operates in wholesale distribution, specializing in process piping, instrumentation, plumbing, and tools, and has been a successful entity for 45 years. Due to Google's acquisition of our current premises, we were forced to relocate our business in the heart of Silicon Valley, which has been a challenging endeavor. Despite the disruptions and expenses associated with the move in [redacted], including alerting our customer base and the absence of dividend payments due to financial constraints, we remain committed to fulfilling our financial obligations. We have maintained a long-standing relationship with Bank of America since [redacted], ensuring timely payments to all creditors, both personal and business-related. While [redacted] posed financial challenges resulting in no company income or dividend payouts, we are optimistic about the outlook for [redacted]. Recently, our loan agent requested the closure of our six credit cards, which we promptly acted upon by providing the necessary documentation on February 18th. We are hopeful that with these measures in place, the refinancing process will proceed smoothly and expeditiously.

I signed up for an online account and was informed that I would receive my card separately from the details to set my PIN, online ID, and passcode. However, upon activating my card, I wasn't able to select a PIN or obtain an online ID/passcode. I've already funded the account, but now I'm unable to access it as I can't set up a PIN. When I try to sign in, it indicates that I'm already enrolled in online banking. When attempting to retrieve my forgotten passcode and ID, the system doesn't recognize the information provided. Even when I try to reset my social, it requires a PIN that I never had the opportunity to establish. It seems there may be an issue with the system, and I've been unable to reach anyone for assistance.

I am writing to request assistance in refunding the overdraft charges incurred during February on my Bank of America account. I do not believe these fees accurately reflect the cost of the overdrafts and consider them to be unjust. I kindly ask for the repayment of the total overdraft fees amounting to $[redacted].00, which were charged during this challenging time. I have attached evidence of these charges for your review. Given my reliance on means-tested benefits for income and the current financial strain due to caregiving for my terminally ill mother, I urge prompt attention to this matter, in line with the FCA guidelines on hardship cases. I anticipate a response within the next 14 days. Yours sincerely,

I placed an order with New York Lily on 01/14/19 for 6 blouses amounting to $[redacted].94. The order arrived on 2/14/19, but I was disappointed with the material quality and fit. I reached out for a return label and full reimbursement. The company requested photos of the issues and my measurements, then claimed my sizing error voided my return. Despite catalog measurements matching my bust size, they refused the return. Citing a supervisor, no resolution has been offered since 02/20/19. A tip from a colleague suggested involving my bank due to possible fraud concerns post-sale. Sincerely, L.M.R.

I am experiencing an issue with my credit card. About a year and a half ago, I set up a payment schedule. After six months, I needed to renew it. I asked if the payment amount could be lowered, and was informed it could be, so I agreed on a new amount. However, I was never told that I would still need to pay the difference for the original amount each month. This led to a past due amount reflecting on my credit report for 12 months without my knowledge. I continuously monitored the withdrawals from my bank account, unaware that my account was behind. When I attempted to refinance my mortgage, I discovered the delinquency and was denied. Despite clearing the credit card balance, I faced rejection due to Bank of America's poor customer service. My attempts to seek help from Bank of America were met with disrespect. I am seeking assistance in resolving this issue to improve my credit score promptly. I hope for a prompt response from someone at BOA. Thank you, Linda J Pilarski.

Bank of America failed to honor their commitment and applied unauthorized fees to my account. Initially, when I informed them about my plans to close my Salary account before leaving the US for further studies, the bank manager persuaded me to keep the account open, promising it would be free for me for life. She suggested maintaining a saving account with an auto-pay set up from my current to checking account to avoid any fees, ensuring my saving account would also be free for life. To my dismay, I discovered that the bank had deducted $17 per month as fees from my account. Despite requesting the account closure and the return of remaining funds, BoA shut down my account in June [redacted], but I have not yet received the check. My attempts to contact them via email have been ignored, and they have even contacted me on my Google Voice number instead of my India number, providing fake numbers for me to call back. I am at a loss for what steps to take next.

Dear Community, I have received the following email, but as I don't have a debit card, I suspect this could be a fraudulent attempt. I want to alert everyone, especially those who bank with BofA, to be cautious. Best, RE B.

I noticed a charge on my statement for a "Monthly Fee for Business Advantage" on 03/01/[redacted]. In February, I specifically requested to cancel any services related to merchant services and authorize.net, and was assured by the representative that I would only have a checking account with no extra fees going forward. I believe this charge should not be on my account and would like to request a refund. Additionally, I would appreciate confirmation that this fee will not appear in the future. Thank you. - Patti Greene, The Bib Shoppe.

I received an email claiming to be from Bank of America, stating that my online access has been suspended due to a billing error. The email includes a link to activate my account and mentions managing accounts conveniently. It also advises to confirm the authenticity of their messages by looking for a Security Checkpoint icon. The email reminds me that it is a service email from Bank of America and asks not to reply directly to it, and it provides a physical address in Charlotte, NC. The message ends with disclaimers about service emails and includes information about Bank of America being a member of FDIC and an Equal Housing Lender, along with a copyright notice.

I noticed an unauthorized charge of $[redacted].00 on my Bank of America credit card when checking my mobile app's statement. I did not make this payment, and it is concerning. I require assistance in resolving this issue, reversing the charge, and potentially obtaining a new card. I am puzzled by how this occurred and seek your support in rectifying it promptly.

I am Ellen Joyce Tombs residing at [redacted] Struck Oil Road, Struck [redacted], Queensland, Australia. My date of birth is the 6th of March, [redacted]. My home phone number is +61 [redacted], and my mobile is [redacted], which only works when I'm in town due to the lack of service in Struck Oil. I hold an account with Bank of America, and unfortunately, I lost all my banking information when my computer was hacked in [redacted]. The account was opened at the Department of Foreign Operations, [redacted] 3rd Ave, New York, under the guidance of Dennis Owen. I am supposed to receive $25 million USD plus associated fees, delayed since August 28, [redacted], and it is expected to be deposited into my account around April 18, [redacted]. I am urgently requesting an advanced payment of $[redacted] USD from this impending sum to settle a legal fee for my lawyer, Dieasel Aholele, regarding a custody case involving my stepson, Andrew Rodridguez. Failure to pay this fee by April 4th could result in David Rodriguez losing custody of his son. I seek your understanding and assistance in this time-sensitive matter, assuring you of prompt repayment upon the funds' arrival in my BOA account. Thank you for your consideration. Sincerely, Joyce Tombs.

I urgently need assistance regarding my 80-year-old neighbor in France. An individual named Angelica ALATORRE contacted him via email on 7 February claiming to be handling his financial matter relating to a large sum of money held by B of A. Despite leaving messages on her B of A telephone line, we have not received any response from her. Angelica can only be reached by phone at [redacted] ext [redacted] and mentioned that email communication is not an option. She is said to work at the Department of Regulatory Complaints, Resolution Specialist in California. Attempts to reach out through other B of A branches and the London, UK switchboard have been futile. We are desperate to connect with Angelica. Please email me at [redacted] if you can assist, as my neighbor, who is my neighbor, is extremely anxious about this situation.

Hello, My name is Spencer Ledwith and I wanted to share my recent experience. I initially paid $6,[redacted] in cash to Bay City Motors in San Leandro, CA on 2/28/19 for a truck, but later changed my mind. They issued me a $6,[redacted] Bank of America check on March 2nd, deducting $[redacted] as a restocking fee. When I tried to cash the check at Bank of America, I was informed it exceeded the limit for non-account holders. Despite presenting multiple forms of ID and having a clear need to access the funds promptly, the manager refused to cash the check. I ended up paying $[redacted] to a check cashing place. I believe the bank should have honored the authorization from Bay City Motors to release the funds to me without unnecessary complications. Ultimately, I lost $[redacted] due to this situation, which is significant to me. I am requesting a reimbursement of $[redacted] for the fee incurred in cashing the check. I can be reached at [redacted] or [redacted] if needed. Thank you for addressing this matter promptly. Best regards, Spencer Ledwith.

Subject: Separate Checking and Savings Account Issue I have noticed that when I receive emails regarding my account, they are titled "checking/savings account." I do not want my checking and savings accounts to be linked, especially to a debit card. If I request a transcript, I will specify which account I need it for. I prefer to keep the checking account for my bills separate; if it appears empty, please wait for the direct deposit on the first of the month. Do not withdraw from other accounts, as I have separate bills being paid from that checking account. If there are constraints, I might consider transferring my savings and second checking account to another bank, although I intend to keep the direct deposit with Bank of America. Kindly contact me regarding this urgent matter.