Bank of America Customer Service Issues

I believe there may have been an error in how my balances were allocated in accordance with the CARD Act of [redacted]. On my November 27th, [redacted] statement, I had a balance from a previous transfer that had a promotional rate ending on 11/27/[redacted]. Following the expiration of this rate, it became the higher interest portion. On December 2nd, [redacted], I made a transfer to another card which should have paid off this higher interest balance. However, my recent statement shows a portion of the payment going towards a different promotional balance, resulting in interest accruing on a remaining balance. I am requesting that my payment be correctly allocated to pay off the highest interest portion and any accrued interest since December 2nd be credited. If this is not resolved, I will consider filing a complaint with the BCFP and BBB. Please contact me via email at [redacted]

I fell victim to a check fraud of $4,[redacted].35 from a scammer posing as "Dr. Mark Hamburg." I found a job posting on Indeed.com for a personal driver and was contacted by "Dr. Hamburg" via email at [redacted] He claimed to be a retired medical practitioner doing charity work in Seattle for 4 months. He sent me a $4,[redacted].35 check via UPS Next Day and instructed me to deposit it at Bank of America for a "rental car agent." Following his directions, I deposited the check, withdrew $4,[redacted].00 cash, and deposited it to the "car agent's" BofA account. When the check bounced on December 31st, I lost the full amount. I received a letter today from West Return Items about the bounced check and have reported the incident to the local police with a case number.

I recently received a letter from Bank of America N.A. West Return Items regarding a bad check and I am seeking a refund due to a substantial loss. I fell victim to check fraud and lost $4,[redacted].35 to a scammer. The incident began when I responded to a job posting on Indeed.com for a personal driver position. After corresponding with someone claiming to be "Dr. Mark Hamburg" via phone ([redacted]) and email ([redacted]), I received a supposed check for $4,[redacted].35, which I deposited at a Bank of America branch as instructed. Subsequently, I withdrew and transferred the funds to another Bank of America account provided by the scammer. Days later, the initial check bounced, resulting in my loss of $4,[redacted].35. I have reported the incident to the local authorities and would appreciate a prompt resolution.

I recently noticed a $12.00 service fee charged to my Credit One check of $[redacted].00. After speaking with a representative from Credit One, I was informed of an error on their end regarding my account information. Could you please credit back the $12.00 charge to my account? I will address this issue directly with Credit One soon. I have been a loyal Bank of America customer since [redacted]. Please verify this information on your end. Thank you.

I would like Bank of America and Merrill Lynch to cease sending excessive unsolicited letters regarding stock investments and refrain from charging fees to access my checking account balance to prevent fraudulent activity. I harbor strong negative feelings towards these financial institutions and wish to discontinue receiving such correspondence. I am adamant about the protection of my personal funds in my checking account, as it is solely under my ownership due to my name being associated with the account. Unauthorized access and fees imposed by these entities are unwelcome, and I urge them to respect my financial privacy by refraining from engaging in such practices in the future.

Concern regarding Fraud Claim #[redacted]98 I was recently informed that my fraud claim has been investigated and the charges were deemed authorized. However, I am puzzled by this decision as I do not own an Xbox, a Microsoft account, or any gaming devices. I have an AT&T cell phone without internet access. Despite this, the bank is reversing the charges back to my account. When I reached out to Microsoft, they were unable to assist without the original debit card used for the transactions. I reported the fraud promptly to my bank, Bank of America, who issued me a new card. I am disappointed by the lack of communication and support during this process. I believe Microsoft should collaborate in fraud investigations to provide clarity. I insist on the $[redacted].83 remaining in my account, want transactions from Xbox and Microsoft barred, and seek an understanding of how my card details were misused.

Dear Customer Service, I recently received a letter regarding my fraud claim #[redacted]98, stating that the charges were authorized and posted correctly. As an 82-year-old without an Xbox, Microsoft account, or internet service, I find this perplexing. My granddaughter mentioned that transactions could be traced back to the device they originated from, which does not seem to have been done in this case. The bank will be reversing the charges on 01/24/19, but I have already reported the fraud, obtained a new debit card, and contacted Microsoft for assistance, only to be turned away due to not having the old card. I have been a loyal BofA customer for 26 years and am disappointed by the lack of communication and support throughout this process. I believe a simple inquiry to Microsoft could resolve this issue. I request that the $[redacted].88 remains in my account, future transactions from Xbox and Microsoft are blocked, and information on how my card was compromised is provided. As a fixed-income individual, it would be difficult for me to cover my bills if the reversal takes place. Thank you for your attention to this matter. Sincerely, E.

I have been dealing with a fraud and embezzlement issue involving Bank of America and my ex-business partner. My name, Christina Steele, was the only one on the contract with Bank of America, and the latest document I have is from [redacted] confirming this. I filed a complaint last fall and was told it was being forwarded to Florida. The bank account number associated with this is [redacted]. The company involved was Mountain Breeze. My contact number at the time was [redacted]. I have been struggling to get assistance, as each time I contact Bank of America's fraud division, I am redirected multiple times before being told they are closed. I believe too much time has elapsed, and I have suffered significant financial loss due to Bank of America allowing my husband to deposit funds intended for Mountain Breeze into his personal account. Any help in escalating this matter would be greatly appreciated.

I am seeking to reopen my claim as I have evidence to support disputing the transaction. Claim Number: [redacted]73 Prior to my purchase at Duty Free Salidas, I asked the sales staff about the allowed amount of merchandise, specifically wine bottles, I could carry on the airplane given my travel itinerary with transfers in Sao Paolo, Brazil and Frankfurt, Germany before reaching South Korea. I presented my passport and flight tickets to the sales staff. However, during my transfer at Frankfurt Airport, security personnel deemed the packaging of the two wine bottles I purchased in Chile as inappropriate and required me to forfeit them due to improper sealing. Upon reviewing the liquid carry-on policies at Frankfurt, Germany, and Seoul, South Korea airports during transit, I believe the responsibility does not solely fall on me. The regulations I refer to are: 1. Liquors must be in a transparent sealed bag as stated by Frankfurt Germany Airport's website. 2. Only one bottle of liquor is allowed according to Airport.kr. Despite being informed I could purchase two bottles, I was unable to bring them to South Korea. If necessary, I can provide pictures of my purchase via email. I await your response. Sincerely, O.C.

Two years ago, I bought a program that was supposed to be from Microsoft to protect my computer from hacking. I was contacted by Glenn yesterday, January 25th, who claimed someone in my neighborhood named Ethel Sanford was trying to hack into my computer. I allowed him access to check, and he found my Bank of America credit card had been compromised. I was connected to Bank of America's fraud department and spoke to Natalie Barlow. She informed me that $13,[redacted] had been charged to my card at Porn, Inc. I was given a reference number, BOA[redacted][redacted]. It was mentioned that an email had been sent to verify the purchase, which I did not receive, but Natalie insisted I had approved it. To resolve the issue, Glenn instructed me to purchase $13,[redacted] worth of Google Play gift cards from Kroger. I complied in a panicked state and provided him with the card numbers. Now, I have not heard back as promised, and I fear I have been scammed out of $13,[redacted].

Hello, I would appreciate some help with a transaction I had with Anderson Loan Finance Company in Houston, Texas. I applied for a personal loan online and paid $2,[redacted] in fees. Now, they are requesting an additional $1,[redacted] for an activation fee by Bank of America, which was advised by their processing manager. Although they sent me a deposit slip and certificate stating the funds were deposited into my bank account, I am unsure about this activation fee. I am concerned that this might be a scam and would like your assistance in verifying this transaction. I am eager to visit America but do not want to be fooled by fraudulent activities. Your prompt help in resolving this matter would be greatly appreciated. Thank you for your attention to this issue. Sincerely, Joanna

On Monday morning, my account was debited $[redacted].24 for my car payment and other expenses, leaving me with a remaining balance of $[redacted]. Shortly after, a refund of $[redacted] was credited. Unexpectedly, check #[redacted] for $[redacted].86 overdrew my account to -$[redacted], triggering an alert from BOA the following day. Contacting the fraud department led to a stop payment on the check and a credit applied, promising the amount would be restored by the end of the day. Despite seeing my balance at $[redacted].09 during the day and night, I was surprised this morning to find $[redacted].33 available, only to discover my car payment was declined. After promptly making the payment by phone, my attempts to explain the situation to a customer service representative were met with insistence that the car payment caused the issue, contrary to the check overdraft. Frustrated by the lack of support, I aim to resolve this as I face possible fees from Regional Acceptance.

I received an email from Dr. Charles Holliday Jr. at Bank of America's Branch Offices in New York regarding the transfer of US$18.5 million into my account, approved by the World Bank Swiss (WBS). The payment processing has started, and I need to provide my bank account details, contact number, address, and full name. The fund is from the late President Saddam Hussein of Iraq's discovery fund with the World Bank of Switzerland, allocated to assist individuals and the American Government has agreed to distribute it to people in America, Europe, and Asia for business improvements. It is crucial to verify the provided information to avoid any transfer errors. Kindly confirm the details promptly to proceed with the transaction.

I accidentally overpaid my credit card by $[redacted], instead of the usual $[redacted]. After realizing the mistake, I found that I now have a credit of $[redacted] on my account. When I contacted support for a refund, they couldn't reach me on my outdated phone number or email. I was advised to update my contact information online. When I tried to access my online account after not using it for years, I had forgotten my password. After requesting a phone code to reset it, I was unsuccessful in resetting the password even after multiple attempts, resulting in my account being locked. I need assistance updating my online account to properly address the overpayment and check my balance.

I have noticed several unauthorized deductions from our account that were not approved by us. We contacted these businesses last month to cease any further deductions, yet payments continue to be deducted, causing our account to go into serious overdraft every month. My husband, a disabled Army veteran, and I, both disabled and aging, cannot afford these debits. This added financial stress is particularly harmful to my husband, who has a pacemaker due to his heart condition. Despite instructing the companies to stop, they persist in withdrawing funds. Please find below the dates and amounts of these unauthorized payments: Feb. 1 - $68.10 Feb. 4 - $74.00, $95.50, $[redacted].00, $9.99, $13.80, $49.99 Feb. 5 - $[redacted].65 Kindly assist us in resolving this issue promptly. I am the primary contact due to my husband's health concerns. Please reach out to me at [redacted]. Thank you for your attention to this matter. Sincerely, Victoria [redacted]

I have sent two documents via email to abuse@boa. I am awaiting confirmation that they are not fraudulent. The content includes messages regarding a Bank of America account under the name John Williamsport with account number [redacted], routing number [redacted], and Swift code BOFAUS3N. The address listed is [redacted] North Wood Avenue, Linden NJ [redacted]. There is also mention of a cashier who had received $[redacted] for a fee, and further instructions to complete the document. I have not received a response regarding the validity of these documents yet.

I have been a customer of Bank of America since [redacted]. My husband and I have had a joint credit card with a $50,[redacted] line of credit, and I have had my own card with a $25,[redacted] limit since then. Historically, we have always paid off the entire balance when it gets high, and I plan to do the same once my new job starts. I recently contacted the credit card company to request a lower interest rate from 22.24% to 8% until we pay off the balance. Unfortunately, they have been unable to assist me with this request. Instead of helping, they have only suggested closing the account and sending it to collections, even though it is not delinquent and is paid up to date. Is this how loyal customers are treated? I would appreciate speaking with someone who can address this matter as I have already exhausted options through the provided phone number. Thank you. G. Thakur

My granddaughter is an account holder through her employer Braums. A month ago, she lost her card to access her payroll account and reported it to customer service. They assured her they would cancel that card and send a replacement within 7-10 business days. However, it has been 4 weeks now, and the replacement card has not arrived. Her name is S. Moore, and we are not attempting to access her account, only seeking help on why the replacement card hasn't been received. This delay is affecting her ability to access her pay. Unfortunately, we do not have any numbers to provide for reference as we are waiting for the new card. We are also unable to reach customer service due to the lack of specific account information. She is 16 years old and confused by the delay.

I am concerned about the lack of communication regarding my claim. I have not received any correspondence, and I want to ensure that my case is not closed without giving me the chance to provide necessary information. I have sufficient documentation to support my claim. It is frustrating that there is no online method to send messages or documents to the claims department. Additionally, the absence of an assigned claims representative with contact details is unacceptable. I have not received any mail or requests for further documentation, and I am unaware of any findings in my case. Bank of America incorrectly marked the case as resolved without issuing a new claim number for follow-up. My account being blocked from reopening the case is also problematic.

I previously worked with Debbie Vancherie on a disputed transaction and received a refund on Feb. 4 for $80 from Petabis. Debbie's misconduct led to her dismissal, and I have evidence of the refund. Despite closing my account due to her actions, I've received a message from Bank of America about my closed account, unsolicited credit card offers, and attempts to contact me. I want my $80 refund promptly without further communication. I will check my junk email for your response, but I am firm on not wanting any contact from Bank of America. Resolve the issue by sending a check to Marie Way Loomis and refrain from contacting me moving forward.