Bank of America Customer Service Issues

The Social Security Administration notified me on December 1 at 8:00 AM that my SSI payment was processed and sent to Bank of America for direct deposit on December 3, [redacted]. After contacting Bank of America's customer service through five phone calls, the representatives informed me that they did not see any pending deposit in my account. Having been a loyal customer of the bank for over a decade, I am frustrated by this discrepancy. I understand the importance of timely payments, especially for those on fixed incomes like myself. It seems like a simple issue that should be easily resolved with today's technology. I just want to ensure that my rent is paid on time. I am perplexed by the fact that the Social Security Administration confirms the payment was made, yet Bank of America claims they have not received it. I would appreciate an explanation as a valued customer. Thank you in advance.

I have initiated a transaction from ICICI Bank in India to CITI Bank in New York. However, the funds are currently being held by Bank of America in New York. Attached is the SWIFT copy of the transaction. Please assist in tracking and transferring the amount of USD [redacted].34 to Morgan Stanley CITI bank account. ICICI Bank has confirmed that the money is stuck with Bank Of America, N.A. Let me know if you require any additional information. Thank you. Swift Copy details from ICICI: [redacted].

I recently closed a joint checking/savings account and tried to open a new account with Bank of America online. However, my identity verification was unsuccessful, and the system recommended opening an account in person. Unfortunately, there are no local branches in my area, Alamosa, CO, and I currently don't have access to a car. As a college student, this makes it challenging for me to open a new account quickly. I'm looking for alternative ways to verify my identity online or expedite the process without the need to travel far distances. Your assistance would be greatly appreciated. Thank you.

I have recently discovered potential fraud involving someone using my name to sign for an inheritance that I have not received. I need to halt any further transactions from the inheritance account until I regain signature control. Additionally, a defense investment firm may need to reach out to me in the future but I can only be contacted via email at [redacted] I believe there might be a small outstanding balance on a lost credit card and I am looking to reconcile it with the interest rate. This is my initial contact on this issue and I will keep records. I may call your hotline tomorrow to follow up. I reside at P.O. Box [redacted], Corsicana, TX [redacted] due to my warehouse address. I have recently discovered a relation to Donald Trump and am seeking assistance primarily regarding signature verification and a potential name change upon moving out of state. I kindly request your attention to these matters. Thank you, Shell.

Since December 1st, I've been experiencing issues with online banking, impacting my credit score as I struggle to pay bills through your system. Despite speaking with numerous customer service representatives, a temporary fix involving a special passcode is not sustainable. When trying to access the system, it requests a checking routing number, which I no longer have access to. The reliance on checks in this digital age has caused significant inconvenience and stress, affecting both my personal and professional life. I'm considering seeking legal advice on this matter. Additionally, I reached out through phone chat at 8:01 and remained on hold for 45 minutes listening to security messages, which is not ideal for a busy professional like myself. - Dr. S.

Currently traveling in Indonesia, I informed Bank of America about my trip. Upon the third card use, there was a call to my home in the US regarding suspicious activity. Despite following all steps through the app, it was not helpful in verifying charges. An email requested verification, but the process required calling the 1-[redacted] number, which didn't work due to being abroad. Two individuals in the US also faced challenges assisting with this matter. The email verification method was ineffective, and my local options for communication are limited. I seek a resolution to this issue promptly so I can resume using my card. Contact via email is preferred, as my current phone services do not support international calls. Communication through What's App is also an option.

I am Nikitia Moore-Floyd, formerly Nikitia Taylor. My 82-year-old mother, Winifred Woodley, and I have an account at your bank. We have been trying to order checks with my new name for over a month. Despite visiting the Cascade Bank of America in Atlanta three times, I have received conflicting information each time. Initially, I was asked to bring specific documents, then told I needed to have my mother present to change my name. Furthermore, appointments are required, making it difficult for walk-ins to receive assistance. I believe this process is inefficient and inconvenient for customers. I request assistance in changing my name on the account without requiring my mother's presence, or else we will consider moving our account to another bank. Thank you. Nikitia Y. Moore-Floyd

Last week, I discovered a 0% balance transfer offer from BOA and contacted them to transfer $[redacted].00 to my BOA checking account. During the call, I was unexpectedly offered a $35,[redacted] balance transfer. This offer was tempting as I was considering purchasing a Roadtrek RV in a private sale, requiring a cash payment. However, I wanted to consult my financial advisor first before committing to such a large debt. When I mentioned calling back to consider the offer, the representative informed me that the offer was only valid during that call. Feeling pressured to decide immediately, I accepted the offer, hoping to consult my advisor afterward. Later, I discovered that the balance transfer offer was actually available until February, contrary to what the agent claimed. My advisor advised against accepting the $35,[redacted] line of credit, warning that it could adversely impact my credit rating. Given this information, I believe it's best to reconsider this offer. My advisor recommended speaking with a BOA representative to rectify the situation. I seek your assistance in resolving this issue.

Subject: Inquiry about Opening a Bank Account at Bank of the West Dear Sir/Madam, I am reaching out to inquire about the procedure to open a bank account at Bank of the West as an incoming international student at Berkeley. To provide context, I am a 20-year-old student from Spain currently residing in Switzerland but preparing to move to Berkeley for my studies. My aim in contacting the bank in advance of my arrival is to streamline the process of acquiring a debit or credit card. Would you kindly assist me by addressing the following queries via email: - How long does it typically take for a foreign student to set up a bank account at Bank of the West? What specific documents should I gather from my home country to expedite this process? - In the event that a Taxpayer Identification Number or a certified W-8 form from a non-resident alien is required, how can I obtain them? Will the bank guide me through this process? - What are the costs and fees associated with transferring money from a foreign bank account (e.g., Swiss) to a new Bank of America account? - Given my status as a Cal student, what debit and/or credit card options would you recommend? I appreciate your assistance in advance. Sincerely, Marta

I received an email stating: Banking Alert This is your Invoice. You have been charged $[redacted].98. Time: 02:27 AM Date: 12/12/[redacted] ID: BF[redacted]393D View Invoice Details here. E-mail Preferences: This is a service email from Bank of America. Please be aware that you may receive service emails based on your BoA agreements, even if you opt out of promotional emails. Contact us about this email: Do not reply to this email with sensitive information such as passwords or Online IDs. Protecting your personal information is our priority. If you have any questions, contact the phone number on your account statement or visit the Support webpage for identity verification. Privacy and Security: Safeguarding your financial information is our top priority. To understand how we handle client information, refer to our Privacy Policy. Learn how Bank of America protects your data and ways to enhance your security. Bank of America Email, 5th Floor-NC1-[redacted]-04-33, [redacted] South Tryon St., Gastonia, NC 28[redacted] Bank of America, N.A. Member FDIC. Equal Housing Lender [redacted] Bank of America. All rights reserved. NF591428}/{AD4A98

I received an email indicating I made a large payment, which I did not. The email is as follows: Hello MICHAEL HEGNA, You scheduled a payment of $11,[redacted].85 for your account ending in Regular Business Checking-[redacted]. Following are the details: Batch Name: PAYROLL ACH Batch Type: CCD Payment Type: Receive a Payment Offset Account: Business Checking-[redacted] Effective Date: 12/13/[redacted] Total Credits: $11,[redacted].85 (1) Total Debits: $11,[redacted].85 (18) Credit Holds: $0.00 (0) Debit Holds: $0.00 (0) If you have any queries or questions, our contact details are printed on the remittance advice. This is a secure message from Bank of America. Banking, credit card, automobile loans, mortgage, and home equity products are provided by Bank of America, N.A. and affiliated banks, Members FDIC, and wholly owned subsidiaries of Bank of America Corporation. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms, and conditions are subject to change without notice. Remember: We never ask for private information such as an account number, card PIN, or Social Security or Tax ID number in email messages. © [redacted] - [redacted] Bank of America. All rights reserved. NMLSR ID [redacted]

I am writing to file a complaint against a Sherri Rothstien, who claims to work at your corporate headquarters. She has been sending me emails regarding my inheritance from the country of Benin Republic, making false claims that my funds would be wired to my account upon payment of a fee. Unfortunately, I have paid the fee as instructed, but now I am being asked for more money with the threat of withholding my funds. I fear I may lose the money altogether if I do not comply. I would appreciate it if this situation could be resolved promptly to avoid pursuing fraud charges. Thank you for your attention. - William Ray S.

I recently had a claim dismissed that resulted in my account being debited, causing it to go negative and incurring several nsf fees. I never received the document by mail that I was supposed to fill out for the claim, nor did I see any messages in my online message center until today, hidden within old claims. I now have the paperwork to mail in for the claim. I'm hoping to reverse the nsf fees as they have left me with no money, even after getting paid. The disputed charge seemed fraudulent as the creditor claimed I approved it, despite only having my account and routing numbers. This situation has left me financially unstable, especially as the funds taken were meant for my children's Christmas gifts. I plan to send the necessary paperwork to B OF A and hope for a positive resolution.

On 12-7-[redacted], I noticed a credit for .14C and a debit for .12C from Star One Credit Union, both on the same day. I called Platinum Account Services, and after being transferred incorrectly, another employee tried to assist by staying on the line until reaching the Fraud department. Unfortunately, the call was disconnected after a 40-minute hold time. Despite further attempts today with long hold times and no success, both agents implied that my situation might be due to fraud given that I do not normally deal with credit unions. Although a member of LifeLock, they advised that action would need to be initiated by my bank through a fraud statement, which was unexpected. I am based in SF, CA.

I fell victim to a secret shopper scam where I was scammed out of $[redacted]. I deposited a cashier's check from BofA and they released the funds. I was then instructed to buy reload cards at two retailers, totaling $[redacted], before realizing my account was in overdraft by $[redacted]. Fortunately, I managed to stop the activation of $[redacted] worth of cards and should get that money back in 30 days. When I contacted the bank about the fraud, they initially said I didn't have a valid claim, but after speaking to a bank associate, they confirmed I could file a fraud complaint. However, the claims department is still unhelpful, advising me to resolve it with the person who gave me the check. This situation has left me incredibly frustrated and feeling like the system isn't fair.

There have been fraudulent activities on both my business and personal accounts back in December [redacted]. Despite the closure of the accounts, they are still not reflecting the correct information. I sought assistance, but the staff member that was aiding me was suddenly taken off the case. I am in dire need of personalized assistance to resolve this issue. Account numbers were changed, temporary checks were issued, and there were unauthorized withdrawals from my personal account for business-related transactions, resulting in a substantial amount missing from my accounts. To address this, I was advised to change my business account number at City Hall in San Francisco, causing confusion with the tax collector for my rental property business. The bank employee assisting me has now gone missing, leaving me with no one willing to help. The situation is a mess, and I feel quite helpless. The total fraud amount is believed to be less than $[redacted].

I tried Passel.io's ForceField VPN for 7 days, inputting my credit card details. However, it didn't work with my network, so I had to cancel the subscription. Unfortunately, 7 days later, I was unexpectedly charged for an annual package three times, totaling $[redacted], causing my card to overdraft. I have reached out to them via email and Twitter but haven't received a response yet. Despite being charged multiple times, I attempted to use the VPN again, only to find that my subscription is marked as expired in the app. I would like to cancel this ongoing transaction. Thank you.

On December 19, [redacted], I deposited $[redacted] to cover my utility and credit card payments. However, instead of being used for its intended purpose of paying bills and feeding my children, the money was fraudulently garnished. On December 21, [redacted], a legal order fee garnished $[redacted], leaving me unaware and eventually causing me to overdraw. I then borrowed and deposited additional sums of $[redacted], $[redacted], and $[redacted] to cover my expenses, only to find out later that I was overdrawn once again due to lack of warning or notice regarding the garnishment. According to Florida law, individuals who make $[redacted] per week or less and claim the head of the family exemption should not have their wages garnished unless they agree in writing. Despite my weekly income being less than $[redacted], I had to deal with this situation while working through HHFF to prevent foreclosure on my house. After a disappointing encounter with a Bank of America representative, I found their customer service to be a far cry from what I once admired.

I recently applied to refinance our home loan and dealt with Amanda at the Arizona home loan office along with Coleman Mckinney in Milton, WA. The bank caused several delays, insisting I wait for my retirement check from the State of Washington due to a work injury. Despite providing a letter from the State detailing the deposit amount and date, they wanted us to wait another month. Amanda then requested a $75 subordination fee at my Credit Union for our furnace loan to be transferred onto the new one. She also asked for copies of my TurboTax confirmation page, which I had already provided. She then requested paperwork we had already given twice. These issues should have been sorted out earlier. Eventually, Amanda informed us the Credit Union loan couldn't be added to the new one. I had already paid the fee and was now advised to take a high-interest cash advance to clear the low-interest Credit Union loan, which made no sense to us. After enduring two months of delays and unproductive calls, we decided to not proceed with the loan. Communication with both Amanda and Coleman has been lacking since then, further adding to our frustration. We will be looking for a new bank to refinance our properties, one that values customer service.

Hello, I am requesting a refund for the fees I incurred. I attempted to set up a single payment of $60 on the mobile app, but the app reset each time. Despite not receiving a confirmation for the successful setup, I unknowingly made multiple $60 payments due to the app malfunctioning. Upon resorting to the website, I finally received confirmation for a scheduled payment. Regrettably, my bank processed all the payment attempts, including those without confirmations. It is crucial to receive confirmations for scheduled payments to avoid confusion and overdraft fees. Enhancing your software to promptly send payment confirmations or alerts for incomplete transactions would greatly benefit customers. I simply intended to pay the $60 minimum on my credit card and would like the erroneous payments refunded, along with any associated fees. Your attention to this matter is appreciated. Thank you, B.