Bank of America Customer Service Issues

Bank of America recently closed our account, citing us as high risk. We suspect it was due to us fully utilizing their perks. Despite following all their rules, they abruptly closed our account and canceled our credit card without a valid explanation. This raises concerns about possible false advertising or a bait-and-switch tactic to attract customers. We never had loans and always paid our credit card in full monthly, with a bank balance exceeding $6,[redacted], making their high-risk classification puzzling. We seek clarification from Bank of America regarding the closure, as we believe in transparency and honesty. There might be a mix-up or false information impacting their decision, which needs correction. Without full disclosure, we question the motive behind their actions, fearing it may be punitive or based on misunderstandings. Clarity is crucial to rectify any potential errors and maintain trust in their practices.

I have three custodial accounts for my children who receive auxiliary benefits from my SSDI. Every month, I transfer the remaining amount from each account to my BOA credit card payment after the $5.00 monthly fee is deducted since [redacted]. Recently, when I tried to use my card, it was declined due to a returned check. I only transfer funds within BOA to my BOA credit card and never pay by check. Despite my numerous complaints via telephone, chat, and in person to BOA, no action has been taken. I am frustrated with BOA and will report that you take 1/9 of my children's SSDI payment every month. I am displeased with the monthly charges and the way the BOA employee handled my concerns. I want to file a complaint regarding this issue.

Hello, I'm Simona Semanová from Slovakia. Last summer, I worked in New Jersey through the Work and Travel program. I opened a bank account where my wages were deposited. When I returned to Slovakia from Los Angeles in September, I visited Bank of America to close my account. They advised me to either call to cancel it or wait for it to be automatically closed after 7 months of inactivity. Opting for the latter due to costly international calls, I left it untouched. Recently, I noticed $12 maintenance fees since October. I no longer need this account and want to avoid going negative. Could you suggest what I should do? Will my account be closed after 7 months even if it has no funds? Your help is greatly appreciated. Thank you. Simona.

After my wife's boating accident in July, she was hospitalized out of state for weeks. Despite our history of timely payments and a $[redacted] credit limit, we missed a payment in July. I called in August and thought I paid the outstanding balance but received a statement for $7.47 the next month. Confused, I paid it, only to get another statement for $1.50 recently. To add to our frustration, our credit limit was slashed to $[redacted] from $[redacted]. We've been with this account for 14 years and are considering closing it. Unlike Chase and Amex, Bank of America has not been accommodating despite our good track record with them.

I used the Bank of America ATM at the lobby of Beth Israel Deaconess Medical Center after a doctor's appointment today. I requested a withdrawal of $[redacted].00 from my checking account. Due to being upset by the appointment, I forgot to take the money from the ATM. I didn't ask for a receipt, but I believe the ATM should have a record of the transaction. I am wondering if there is a way to verify if the money was dispensed. Do ATMs retract cash like they do cards left behind? Is it possible for Bank of America to assist me in recovering the $[redacted].00? I attempted to contact various phone numbers, but Bank of America is closed for the Veterans Day holiday. Additionally, I am now locked out of my mobile banking account because of multiple incorrect password attempts. - E.A. King

Hello Bank of America, I am seeking assistance regarding my US pension issued by Aurora National Life Assurance Co. in the form of checks. As a Danish citizen living in Denmark, I am unable to cash these checks due to the obsolete check system here. I have inquired about having the pension directly deposited into my Danish bank account, but I have been informed that it can only be done for banks within the USA. I am reaching out to inquire whether it is possible for me, as a Danish citizen, to open a bank account in the USA where I can have my pension deposited. I have encountered challenges with banks in Denmark as they are unable to process the checks. Your prompt response would be greatly appreciated as I seek a viable solution to this matter. Best regards, Karsten Petersen Kirstensvej 4 [redacted] Middelfart Denmark

I am Adriana Lopez, writing about overdraft fees I incurred on 10/18/[redacted]. While on a business trip, I mistakenly transferred funds from a wrong account, resulting in multiple fees. I contacted customer support, and they reversed one fee, but I am requesting the reversal of the remaining two fees charged on the same day. As a loyal customer, I rectified the error promptly and appreciate any assistance and consideration you can provide. Thank you in advance. Best, -A.L.

Hello, I am in the process of relocating to a rural area and encountered an issue with updating my mailing address with your system. When inputting my new address, which the US Postal Service does not deliver to, I included a PO Box for receiving mail. However, the system designated the rural address as my primary address and the PO Box as secondary, which may result in my paper statements being inaccurately sent to the rural location. I am worried about their safe delivery. I kindly request your assistance in correcting this matter by updating my account to ensure paper statements are mailed to my PO Box. Thank you for your help. Ravi

Bank of America, I am reaching out to request a review of my closed credit card accounts that are currently impacting my credit negatively. I have always been responsible with my credit utilization, maintaining a score above [redacted] across all credit bureaus. However, I faced challenging circumstances when my father passed away abroad, leaving me as the sole financial support for my mother, sister, and a child with multiple medical issues. Due to the unforeseen expenses, I struggled to manage my finances and considered bankruptcy before opting to negotiate my balances to pay off my debts. I am now debt-free and working towards rebuilding my credit. I now need a car with a lift to accommodate my son's disabilities for his medical appointments, but my bad credit history has led to denials for car financing. I kindly request the removal of the negative accounts from all three credit bureaus to improve my creditworthiness and provide better care for my son. I am willing to pay any necessary fines to resolve this matter promptly. Thank you for your time and consideration. I can be reached at [redacted] or via email at [redacted] Sincerely, Alaaeldin A.

Good Afternoon, I am writing to address an issue regarding a payment that was mistakenly deposited into my closed Bank of America account instead of my current PNC account. Despite multiple attempts and conversations with Bank of America representatives and Branch Managers, the funds have not been located or transferred to my current account. This money is crucial for paying my electric bill, which had been disconnected for two weeks. I have proof from the sending platform, CashApp, that the funds are in my closed account. I kindly request a thorough review of my old account and the release of my $[redacted].00. I apologize for any frustration in my tone; this situation has been challenging for me and my family. I can provide additional details to assist with this matter as needed. Thank you for your attention to this issue. Sincerely, S. Bastain

I recently made a large deposit on 11/13 which my bank placed a hold on until 11/22, which happens to be Thanksgiving day. When I inquired about this, I was informed that the issuing bank has until 11/22 to stop the check. As a long-time customer of nearly 30 years with a clean history of checks, this treatment is disheartening. I have encountered dishonesty from bank employees, lack of assistance, and feel undervalued as a customer. Despite my frustration, I will wait for the funds. While I anticipate overdraft fees, I won't expect them to be reversed. I plan on closing my account once the funds are available and will discontinue my monthly direct deposits. This experience has shown me a lack of empathy from the bank and their rigid policies. I feel unheard and disenfranchised by this ordeal, prompting my decision to seek banking services elsewhere.

Hello, I would like to inform you that my mother, Arline H. Howe, passed away on October 12, [redacted]. Bank of America has a copy of the death certificate. I have created a new tax ID and I am seeking to link it to my late mother's Bank of America account, which has been renamed the R and A Howe Family Trust. I have been managing my mother's affairs for over a decade due to her struggle with severe dementia. My sister, Susan S., and I attempted to link the new ID to the account, but were told by a bank representative that we both must be physically present in the office to complete the process. This poses a challenge as my sister has recently lost her husband and we have been preoccupied with funeral arrangements and legal matters. Can we arrange a conference call or alternative communication method to address this issue? Your assistance is greatly appreciated. Thank you for your attention. J. Howe

Hello, My name is Jordan Scott, and I fell victim to a check cashing scam. Recently, someone sent me an excessive amount of money in relation to renting a room I had available. Believing the extra funds were for car delivery, I sent them a $2,[redacted] cashier's check on Friday, 12/16. I also bought $[redacted] worth of Steam cards, which they claimed were needed for school. Although the funds for the check and purchases were in my account, the check was returned as fraudulent yesterday. I am currently facing significant financial strain due to this incident. Is there any way to recover the $2,[redacted] from the cashier's check? What alternatives or steps can I take in this situation? Any advice would be greatly appreciated. The cashier's check number was [redacted] and was sent to the scammer. Thank you, Jordan Z. Scott | Partner Sales Manager

I am experiencing an issue logging into Online Banking. Despite creating a new password and following the necessary steps, I keep getting redirected back to the beginning with advertisements. I have been a loyal member of the bank since the 1980s and would appreciate speaking to a representative to resolve this. A similar situation occurred a couple of months ago, and it was resolved with the help of a knowledgeable staff member. A phone call from the bank would be greatly appreciated.

In July and September [redacted], my bank account was compromised, with three fraudulent checks amounting to $[redacted].87 written on my account. Fortunately, the bank caught the suspicious activity, and none of the checks were honored. I promptly reported the incident to the Fraud Division, requesting alerts for transactions exceeding $[redacted]. Recently, a county official visited, questioning me about elder abuse and advising me to change my account, claiming you had sent him. I found this approach disrespectful, implying I might have dementia. I urge you to investigate this matter further. If it is indeed your directive, I will not only change my account number but consider closing it altogether. I have not received any updates on the progress of your investigation, and I would appreciate clarity on this issue.

I have two accounts. I received an email in Australia (where I currently live) informing me that my checking account balance is low. While attempting to transfer funds from my savings account, I encountered issues causing the need for phone verification to confirm my identity. The phone number provided (------[redacted]) is no longer in service, and I now only have a cell phone. Following a conversation with a representative, I was unable to provide the necessary security details immediately. I am attempting access again as I can no longer log in to my accounts. I have been a loyal B of A customer for many years.

I recently forgot to cancel a subscription and was unexpectedly charged, causing an overdraft in my account. As a college student, I'm struggling to cover the $35 fee. I immediately rectified the situation, bringing my account balance back to positive. I won't receive my next paycheck for two weeks and can manage my other expenses. I've reviewed my subscriptions to prevent this from happening again. I kindly request the overdraft fee to be waived as this was unintentional, and it would greatly help me during this financially tight period.

My name is Mary J. My ex-husband Larry B. obtained a loan against my sole-titled house in [redacted] through Countrywide mortgage, later taken over by BOA. While I thought I was also on the loan, I found out otherwise when Mr. B. ceased payments in [redacted]. The loan, now with SLS as #[redacted], led to a recent foreclosure notice. Despite my efforts, I couldn't save my home. I proposed to SLS a deal to relinquish the deed in exchange for $20,[redacted] to cover ten years of expenses. At 63, I need to retire and can't maintain the property. The situation, involving a security note I signed, leaves me without an obligation towards SLS. I seek a fair resolution due to Mr. B.'s deceitful actions. I realize this matter may seem trivial to your institution but it has deeply impacted my life. I await your response. Thank you.

Help Needed Urgently! My sister is being targeted by fraudsters from overseas for years. Despite our efforts, she is now being told she has a Bank of America account number with $20 million waiting but needs to pay more fees from her SSI checks. She suffers from bipolar disorder. I urgently seek assistance to convince her this is a scam and to report this perpetrator who keeps pressuring her. She is about to transfer money tomorrow for her December [redacted] payment. I am desperate for help as she is not believing me, and this manipulative man is very convincing. I fear he is deceiving others with the same tale. Please reach out at [redacted] or via email at [redacted] I am located in Mason, Ohio. Thank you. - Mary S. (Susan) Imwalle-Nauer.

Hello, As of 28 November [redacted], unauthorized charges have been appearing on my account for Uber rides. I am currently outside of the USA and unable to contact international customer service. I would like to immediately suspend the account and have the fraudulent charges refunded. After transferring funds from Paypal to Bank of America, I noticed these unauthorized charges. I'm concerned suspending the account might impact the pending transfer. The fraudulent charges occur twice daily, totaling over $[redacted] daily. The international customer service numbers I tried are not working. Please reach out promptly to address this issue. Thank you, Patrick C.