My father, Charles Ashmore, who conducts his banking at Bank of America in Flemington N...

GetHuman-hagonbab's customer service issue with Bank of America from March 2019

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The issue in GetHuman-hagonbab's own words
My father, Charles Ashmore, who conducts his banking at Bank of America in Flemington NJ is trying to get information that the Flemington office is unable to help him with. They suggested the request come from him to customer service and then BOA customer service will send the info he is requesting to the Flemington BOA. The information is needed for a Medicaid Application. What he needs is Verification of transactions of account ending in ****** Withdrawal -$*,***. on ********* and Verification of transactions, account ending in ***** on ******* a deposit of $**, ***. Also account ending in ***** insurance payments (what Medicaid is asking for is what type of insurance these payments were. My father, Charles has no record at his home that he can find to verify these things. The Flemington BOA said these were automated transactions and that is why they cannot get the information for us, but Customer Services could. I work fulltime, otherwise I would be with my dad taking care of this for him. I can help him over the weekend, as I know, because I am not associated with his bank accounts, that his request has to come from him. What I want to know, if he does call Customer Service at the number given to me * ***-***-****, will they be able to get this information, sent to the Flemington NJ office so that my dad can retrieve it and send it to Medicaid. Thank you for your assistance. You may call me at ***-***-****
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Bank of America

Customer service issue
Reported by GetHuman-hagonbab
Mar 13th, 2019 - 5 mons ago
I have an issue with Bank of America too
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Last 4 of SSN
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GetHuman-hagonbab started working on this issue
Mar 13th 2:29pm