**% off clothing not taken off at till. Queued at customer service to get it sorted...

GetHuman3794683's Complaint issue with Asda from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3794683's own words
**% off clothing not taken off at till. Queued at customer service to get it sorted. I specifically stated I wanted it back in the card I’d paid with and was presented with a gift card with the difference on. When I protested the lady became rude, defensive and loudly referred to me as ‘her’.**Section leader came and could not see the reason for me wanting the money back in my account* she was equally as rude. When I asked for a store manager I was told there wasn’t one and all other managers were too busy to deal with me.**Really? Is this how Asda operates?**What became apparent is that neither had the capacity to work out that all they needed to do was refund the clothes on to my card* then sell them again with the discount applied. After ** minutes they all but threw the cash at me. There is now an amount of cash missing from the till and the same amount sat in a gift card. Scam???? **Staff need training.

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Asda

Complaint issue
Reported by GetHuman3794683
Oct 19th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 937 others
0 customers following this

Timeline

GetHuman3794683 started working on this issue
Oct 19th, 2019 5:06pm