I made an order which arrived post the agreed time. Please advice when my groceries ca...

GetHuman-charryd's Complaint issue with Asda from October 2019

Help with my Asda issue
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The issue in GetHuman-charryd's own words
I made an order which arrived post the agreed time. Please advice when my groceries can be delivered as this is extremely inconvenient.**Can this be delivered to my home by *pm today.**Order I'd:**************Thanks*Charissa

GetHuman-charryd did not yet indicate what Asda should do to make this right.

How GetHuman-charryd fixed the problem
I called the helpline provided on this site, as my groceries were not delivered in the agreed timeslot. *the customer service team was unhelpful and told me to just re-order the groceries again.*After making we wait for ** minutes to see if there was anything they could do as i needed the groceries as a priority, they told me to call the Asda branch (apparently this was a call center) and figure it out with the branch directly.* *I then spoke to the manager and he told me that it wasn't his shift when the issue took place so he cant do anything about it (still unclear how his shift has anything to do with my groceries being delivered). I was told i would be compensated, but no details about it were shared. **Absolutely disappointing.
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Asda

Complaint issue
Reported by GetHuman-charryd
Oct 17th, 2019 - 2 years ago
Fixed
GetHuman-charryd shared how to fix
Seen by 9 customers so far
Similar issue to 930 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-charryd started working on this issue
Oct 17th, 2019 11:09am
GetHuman-charryd confirmed the issue is fixed. Hooray!
Oct 17th, 2019 6:18pm

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