I had a collection slot booked for Monday I came in good time to leyton asda sat in a c...

GetHuman3780840's Complaint issue with Asda from October 2019

Help with my Asda issue
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Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3780840's own words
I had a collection slot booked for Monday I came in good time to leyton asda sat in a cab waiting while the workers came out for cigarettes chats and still no groceries after a hour of waiting I had to leave to go get me daughter from school so the order had to be cancelled I left at * my collection time was between ** and * so u can see they clearly had no intention of bringing my groceries now I'm waiting for my ** pounds there telling me they sent it back to the bank the bank is saying there's a pending transaction for one pence from asda nothing more so where is my money??? I'm going to seek legal advice today because this is ridiculous I got to wait until you feel like to refund me after I waited over a hour in a cab for shopping that never came out I had to pay for that cab this kind of customer service is unacceptable I got kids to feed how can a customer wait outside for a hour

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Asda

Complaint issue
Reported by GetHuman3780840
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 929 others
0 customers following this

Timeline

GetHuman3780840 started working on this issue
Oct 17th, 2019 9:35am
GetHuman3780840 shared this issue with friends on Facebook
Oct 17th, 2019 9:36am
GetHuman3780840 indicated the issue is not fixed yet.
Oct 18th, 2019 7:11am
GetHuman3780840 indicated the issue is not fixed yet.
Oct 18th, 2019 7:12am
GetHuman3780840 indicated the issue is not fixed yet.
Oct 18th, 2019 7:12am
GetHuman3780840 indicated the issue is not fixed yet.
Oct 18th, 2019 7:12am
GetHuman3780840 indicated the issue is not fixed yet.
Oct 18th, 2019 7:12am
GetHuman3780840 indicated the issue is not fixed yet.
Oct 18th, 2019 8:13am