I had a collection slot booked for Monday I came in good time to leyton asda sat in a c...

I had a collection slot booked for Monday I came in good time to leyton asda sat in a cab waiting while the workers came out for cigarettes chats and still no groceries after a hour of waiting I had to leave to go get me daughter from school so the order had to be cancelled I left at * my collection time was between ** and * so u can see they clearly had no intention of bringing my groceries now I'm waiting for my ** pounds there telling me they sent it back to the bank the bank is saying there's a pending transaction for one pence from asda nothing more so where is my money??? I'm going to seek legal advice today because this is ridiculous I got to wait until you feel like to refund me after I waited over a hour in a cab for shopping that never came out I had to pay for that cab this kind of customer service is unacceptable I got kids to feed how can a customer wait outside for a hour