So I had purchased cereal from Asda which had a foreign chocolate object. This was a Ke...

GetHuman-broughj's customer service issue with Asda from October 2018

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The issue in GetHuman-broughj's own words
So I had purchased cereal from Asda which had a foreign chocolate object. This was a Kellogg’s product. Kellogg’s are investigating and whilst they do they sent me *x£* vouchers to use to replace my cereal or buy Pringles.**I went to check out with *X Pringles at *.** each totally £*. *I was refused to use * vouchers even though the woman took * and I had to tell her to give me one back! I was told that even if I’d bought a box of cereal I could have only used * voucher.*The back of the vouchers state that they are full or part payments. I have spoken to Kellogg’s who has said that that as long as I was not trying to spend more in vouchers than I’d spent on Kellogg’s products they can’t see.**Customer services could not explain where I would see that this is Asda policy but went on to talk to me like I was an idiot.**I have recently come back to shopping in Asda from Tesco busy think I will be heading back as at least I know I am treated well there.
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Customer service issue
Reported by GetHuman-broughj
Oct 20th, 2018 - 3 mons ago
I have an issue with Asda too
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GetHuman-broughj started working on this issue
Oct 20th, 2018 12:36pm