Asda Customer FAQ

We're sorry to hear that you had trouble adding your Blue Light Card points and reward points. If the system was down when you visited the Handsworth Asda branch, your points should be added retrospectively once the system is back online. It can take up to 48 hours for your points to be applied to your account. If after this time your points still haven't appeared, please bring your receipt and Blue Light Card to the customer service desk at your local Asda and they will be able to assist you.

Yes, you can use Asda's Scan & Go service when paying with an e-gift card. When you're ready to checkout, you just scan your e-gift card barcode at the self checkout machines to complete your payment. This process makes your shopping experience at Asda quicker and easier. Please ensure you have enough balance on your e-gift card to cover the total cost of your purchase.

Yes, if items that you have ordered from Asda are out of stock, you will not be charged for them. Generally, Asda only charges for items once they have been picked and packed for delivery or collection. Therefore, if an item is absent, it should effectively result in a lower total cost from what was originally estimated at the checkout. Moreover, if any discrepancies occur, they have an efficient customer service team you can contact to resolve any issues. You should see the price adjustment in your bank account within 7 days of receiving your shopping.

We're sorry for your experience. First, check that your Asda Rewards account is properly linked to your purchase. If you're sure it was, and points were not added for your eligible purchases, contact the Asda customer service. They should be able to assist in rectifying the issue. They may need details of the transaction, so it's recommended to keep your receipt. This is your best course of action to claim missing rewards.

Yes, Asda does offer a home delivery service for NHS repeat prescriptions. They work in partnership with Pharmacy2U to deliver NHS repeat prescriptions to your chosen address for free. After you have signed up to the service, Asda takes care of requesting your repeat prescriptions from your GP, and once they have your medicines, they dispatch them via the Royal Mail 48-hour tracked delivery service. This service is ideal for those who rely on regular medications and find it difficult to constantly visit a pharmacy. Please note that this service is only available in the UK.