I called * times about my DNA sample and the person 's name associated with my results...

GetHuman-susanhel's customer service issue with Ancestry.com from May 2019

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The issue in GetHuman-susanhel's own words
I called * times about my DNA sample and the person 's name associated with my results. (I am the same name but not the right person, I am not married and I don't live in England as it states)The wrong person is on my dna sample and customer service agreed twice to resend me a new kit to redo so we have the right person in the profile. I have been told * times a kit would be sent out but haven't seen or gotten a tracking number to find out if you actually mailed it out.
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Ancestry.com

Customer service issue
Reported by GetHuman-susanhel
May 7th, 2019 - 2 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman-susanhel started working on this issue
May 7th 4:56pm
GetHuman-susanhel indicated the issue is not fixed yet.
May 7th 9:07pm
GetHuman-susanhel indicated the issue is not fixed yet.
May 16th 7:58pm