I called * times about my DNA sample and the person 's name associated with my results...
GetHuman-susanhel's customer service issue with Ancestry.com from May 2019
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The issue in GetHuman-susanhel's own words
I called * times about my DNA sample and the person 's name associated with my results. (I am the same name but not the right person, I am not married and I don't live in England as it states)The wrong person is on my dna sample and customer service agreed twice to resend me a new kit to redo so we have the right person in the profile. I have been told * times a kit would be sent out but haven't seen or gotten a tracking number to find out if you actually mailed it out.
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