Ancestry.com Customer FAQ

The Ancestry.com mobile app is a convenient tool designed to help users explore their family history while on the go. This application, available for both iOS and Android devices, offers many features that simplify the process of researching ancestry and managing family trees. Using the Ancestry app, users can access their family trees, review historical records, and discover new information about their ancestors. The app's user-friendly interface allows individuals to easily navigate through their family tree, adding new relatives or updating existing information with just a few taps. One of the key features is the ability to search through millions of historical records to find documents that may provide insights into one's lineage, such as census records, birth and death certificates, military records, and immigration papers. The app also supports the ability to take photographs of tombstones and important family artifacts, allowing users to document their findings and memories. Users can easily share their family trees with relatives or collaborate with other users by inviting them to access their family tree. This sharing aspect can enrich the user experience by encouraging collaboration and discussion about family history. To use the Ancestry.com mobile app, individuals must first download the application from the respective app store, create an account, or log in if they already have one. Once logged in, users can start exploring their family history using the various tools offered within the app. For those seeking information on specific features or requiring assistance related to the mobile app, it may be helpful to explore the resources available on the Ancestry.com website or within the app itself. This way, users can access updated information and guidance tailored to their needs.

Your renewal date for Ancestry.com is typically based on your initial subscription purchase date. You can check your account settings to find specific details about your renewal date.

Newspapers.com is not included in the Ancestry.com All Access subscription. The All Access plan gives you access to Ancestry.com, Fold3, and Newspapers.com requires a separate subscription.

An Ancestry.com account is intended for personal use by the account holder. If your wife wants to use the service, she may create her own account or you may consider sharing your account during the research process. However, sharing login information can violate the terms of service, so it's best for each user to have their individual account for optimal use.

If you can't access your account due to a changed phone number, try resetting your password using the email address associated with your account. This can help you regain access without needing to verify through your old phone number.