Customer Service

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Recently Reported Customer Problems

You've changed the all-people search function. Previously I could skip forward by ** pa...
Have some questions about joining and details not on website
My husband passed *months ago and I want to transfer his account to my account so I co...
I want to activate my DNA Kit. We have a family Ancestry account. My daughter opened...
Disconnect my debit card from*card removal*master card *******Reimburse Ju...
Trying to activate DNA test on the app. Will not allow me to change it from child to se...
I ordered a DNA kit in Deember and never received it. I would like a refund.
I suffer from dry mouth & have tried to collect saliva sample & I just can’t meet the r...
They cannot retrieve my account using my email
We did our family DNA in about **** and got the report. We had misplaced it but distinc...
It has been over a month since I mailed in my sample. Where is my DNA estimate.
I want to make sure they have received my DNA
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I tried to access the website over the weekend as my subscription...


You are looking up customer care, so you probably already know who they are. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. also goes by or is associated with the names LLC, Ancestry. They are considered to be part of the following sectors and industries: Information Technology, Software & Services, Internet Software & Services. is associated with terms like private, e-commerce & marketplaces, information technology & services, internet, technology, b2c by their customers and industry analysts. Their competition, in the eyes of customers, are companies like Seniornet, They employ 1,342 people according to customers in the know.

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