I ordered two kits for my ** and ** year old parents who are aware of getting their DNA...

GetHuman1705702's customer service issue with Ancestry.com from December 2018

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Help with my Ancestry.com issue
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The issue in GetHuman1705702's own words
Activate the kit online ... I ordered two kits for my ** and ** year old parents who are aware of getting their DNA samples done, but on signing it, it only allows me to proceed if it is for me or my child. They do not have an email address etc. How do I proceed
Frustrating because your company encourages you to buy these for someone else as a gift, but no way for me to activate the thing
Call me to help me figure out how to register this online under the circumstances
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I have an issue with Ancestry.com too
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DNA kit
Customer service issue
Reported by GetHuman1705702
Dec 6th, 2018 - 6 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 16 customers so far
Similar issue to 2004 others
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GetHuman1705702 started working on this issue
Dec 6th, 2018 9:51pm