My daughter, Sharon Kay Galliher, joined Ancestry. I'm her mother. My name is Carolyn...

GetHuman-cjnhenry's customer service issue with Ancestry.com from November 2018

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Help with my Ancestry.com issue
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The issue in GetHuman-cjnhenry's own words
My daughter, Sharon Kay Galliher, joined Ancestry. I'm her mother. My name is Carolyn Henry. I tried to signed up for an account. I tried to join with my e-mail (*****@***.com) and a password composed of my whole name. The automated site answered: There is already an account by that name. Try again! I have tried at least ** times but have been told: Can't give you an account with that combination of user name and password. I would like an account. What to do?
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Ancestry.com

Customer service issue
Reported by GetHuman-cjnhenry
Nov 25th, 2018 - 10 mons ago
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Timeline
GetHuman-cjnhenry started working on this issue
Nov 25th, 2018 5:24pm