I have money on my card but it's saying declined

GetHuman6638526's customer service issue with American Express from September 2021

Help with my American Express issue
The issue in GetHuman6638526's own words
The problem: I have money on my card but it's saying declined

GetHuman6638526 did not yet indicate what American Express should do to make this right.

How GetHuman6638526 fixed the problem

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American Express

Customer service issue
Reported by GetHuman6638526
Sep 24th, 2021 - 2 months ago
Fixed
Seen by 5 customers so far
Similar issue to 744 others
0 customers following this
Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman6638526 started working on this issue
Sep 24th 11:28pm
GetHuman6638526 confirmed the issue is fixed. Hooray!
Sep 25th 8:36am