I tried to set up an online account and was asked to enter a * digit pin number. I ente...

GetHuman-esnorris's customer service issue with American Express from October 2018

3 views
 | 
760 similar
 | 
0 following
Help with my American Express issue
First: share to improve GetHuman-esnorris's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-esnorris to get a American Express rep on the line!
Always use the GetHuman Phone tocall American Express. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-esnorris may need:
Full card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman-esnorris's own words
I tried to set up an online account and was asked to enter a * digit pin number. I entered a number and it said that it was incorrect. I do not recall ever setting a pin for this card and have no idea how to find it. I called customer care and they were absolutely no help. They keep telling me that even with all the information I am giving them, they still can not access my account without a pin that I don't have. How can this issue be resolved so I can get access to view my purchase history and other information?
GetHuman-esnorris did not yet indicate what American Express should do to make this right.
I have an issue with American Express too
How GetHuman-esnorris fixed the problem
We are waiting for GetHuman-esnorris to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get American Express's attention and get better help faster. Tap below to get started.
Having American Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would American Express email you?
This email address isn't valid
Follow this issue
See how GetHuman-esnorris fixes it.
This email address isn't valid

American Express

Customer service issue
Reported by GetHuman-esnorris
Oct 18th, 2018 - a mon ago
I have an issue with American Express too
Not resolved
Seen by 3 customers so far
Similar issue to 760 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-esnorris started working on this issue
Oct 18th 2:47pm