AmEx stopped the credit card but still left the "late payments" in place, damaging my credit record with Equifax

GetHuman-ptisdall's customer service issue with American Express from July 2018

Help with my American Express issue
The issue in GetHuman-ptisdall's own words
Trying to get the record struck from my reord ... I have a fraud complaint KAST*** and I cannot find out its status as it is billing a card I do not have. All of your phone numbers require a card number
I did not have this card
Clear the entire card record
Have not had a late payment in ** years (exception was a Discover card that Discover did no cancel properly)
Entire days on the phone. Have spoken to over * people now
I have an issue with American Express too
How GetHuman-ptisdall fixed the problem
I found a phone number for the dredit card bureau (* *** *** ****) and they patched me through to the fraud department
Please help with my American Express issue
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American Express

non-existent cash card
Customer service issue
Reported by GetHuman-ptisdall
Jul 3rd, 2018 - a yr ago
I have an issue with American Express too
Fixed
GetHuman-ptisdall shared how to fix
Seen by 10 customers so far
Similar issue to 340 others
0 customers following this
Items needed
Full card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday
Timeline
GetHuman-ptisdall started working on this issue
Jul 3rd, 2018 2:14pm
GetHuman-ptisdall confirmed the issue is fixed. Hooray!
Jul 3rd, 2018 8:00pm
GetHuman-ptisdall indicated the issue is not fixed yet.
Jul 6th, 2018 9:13pm
GetHuman-ptisdall indicated the issue is not fixed yet.
Jul 9th, 2018 1:53pm
GetHuman-ptisdall indicated the issue is not fixed yet.
Jul 10th, 2018 8:12pm
GetHuman-ptisdall indicated the issue is not fixed yet.
Jul 10th, 2018 8:15pm
GetHuman-ptisdall indicated the issue is not fixed yet.
Jul 10th, 2018 8:15pm