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Before contacting them, items GetHuman1898741 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1898741's own words
My fianc* need a refund on our tickets for a flight we booked months ago for the holidays, but due to AA overselling the flight, we got bumped and had to take two more flights and layovers, lose a day of our vacation from both the hotel and car service we already paid for, and have incredible stress and exhaustion. We were going to a destination *.* hours away and instead, because of AA, it took ** hours to get there.
GetHuman1898741 did not yet indicate what American Airlines should do to make this right.
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