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Before contacting them, items GetHuman1622069 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman1622069's own words
On November ** **** on flight **** the stewardess was late so we was delayed boarding. We than have to wait a * hr and a half on the plane because the plane was having mechanical problems they called the Technician and he gave it the ok than ** mins later we had another problem with icing which the plane should have been put out of service. We than had to go from gate * to gate ** where we had to wait a *hr just to board .we board than we wait *hr and ** minutes before we took of .It was my kids first time going on a cruise and we had to get on the boat for *pm we landed at ***pm than had to retrieve hour luggage that took ** mins i had to keep communicating open between me and carnival this was such a horable experience to start a vacation
GetHuman1622069 did not yet indicate what American Airlines should do to make this right.
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