Hi!*Got an email yesterday that is kind of freaking me out.**See copied email below, bu...

GetHuman1310541's customer service issue with American Airlines from October 2018

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The issue in GetHuman1310541's own words
Hi!*Got an email yesterday that is kind of freaking me out.**See copied email below, but what do we do now?***kind regards *Sarah**Dear Sir*Madam,*Due to a technical error we are unable to complete your purchase for baggage.**In order for you to complete your request, please follow the steps below:*Contact American Airlines*State the following reference: O*YOTN*Book your baggage directly with the airline.*We will refund the amount you paid for your baggage - *** SEK. **The money will be refunded to the original form of payment.*If you decided to pay with Klarna, your invoice will be adjusted and sent to your email address with the deducted amount for the baggage.*If you have already paid your invoice, Klarna will contact you for your bank details for refund.*We handle all refund issues in turn and at the moment the handling time is *-* weeks.*Naturally we will do our best to handle your refund as quickly as possible.*We apologise for the inconvenience and hope your request will be resolved swiftly. **Kind regards,*Charlotte B*Supersavertravel

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American Airlines

Customer service issue
Reported by GetHuman1310541
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4092 others
0 customers following this

Timeline

GetHuman1310541 started working on this issue
Oct 10th, 2018 6:17pm

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