How is it that I continue to purchase *** mile upgrades and am never able to use them...

GetHuman-flushndo's customer service issue with American Airlines from September 2018

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The issue in GetHuman-flushndo's own words
How is it that I continue to purchase *** mile upgrades and am never able to use them. I am waiting at the terminal and I am again **th on the list.i swore to myself I was done with aa but have decided to try again and the same issues are going on.
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American Airlines

Customer service issue
Reported by GetHuman-flushndo
Sep 18th, 2018 - a mon ago
I have an issue with American Airlines too
Not resolved
Seen by 3 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-flushndo started working on this issue
Sep 18th 10:56am