No one responded to the complaint that I submitted online so I’m just going to leave th...

GetHuman1034087's customer service issue with American Airlines from August 2018

4 views
 | 
3049 similar
 | 
0 following
Help with my American Airlines issue
First: share to improve GetHuman1034087's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1034087 to get a American Airlines rep on the line!
Always use the GetHuman Phone tocall American Airlines. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman1034087's own words
No one responded to the complaint that I submitted online so I’m just going to leave this on every public forum I can find until I get a response**To whom it may concern,**Before I get into my complaint, please let me tell you a little bit about myself. I am a loyal American Airlines gold member. I have a American Airlines business credit card that I spend close to $****** a year on and use all of the rewards for American Airlines miles. I have a back problem that makes sitting up for long periods of time extremely painful so I always try to fly first class to make the flights as bearable as possible. **I was supposed to fly directly from SAN to PHL at **:**pm on August *th. The flight was delayed for * hour. Then the flight was moved to another gate where it was delayed for another two hours, and then cancelled at *am in the morning. I went home and after an hour on the phone, I was able to reschedule a flight for *** at noon. I woke up the next morning and this flight was cancelled too. I went right to the airport instead of calling to see what my options were. When I arrived there were about ** people in line with what sounded like similar complaints. Frontier airlines had a layover flight leaving in an hour so realizing that American airline couldn’t do anything for me, I hopped in a taxi and went to terminal *, and paid $*** for a frontier economy flight. So to summarize, two consecutive first class flights were cancelled. Missing the original flight caused me to miss my best friends bachelor party and I also missed the $**** party bus that was going to take me and ** friends from Philadelphia airport to ocean city Maryland. In addition to that I was forced to take a $*** economy flight that was * hours longer. **I was flying in for a friends bachelor party that I ended up missing. I put up $*** for a party bus that was supposed to pick me up from the airport with all my friends. I missed that and had to pay $*** for a rental car. All I ask is that American Airlines give me the miles back for the round trip flight and give me an additional ***** miles to compensate me for the frontier economy flight that I had to pay $*** for.
GetHuman1034087 did not yet indicate what American Airlines should do to make this right.
I have an issue with American Airlines too
How GetHuman1034087 fixed the problem
We are waiting for GetHuman1034087 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would American Airlines email you?
This email address isn't valid
Follow this issue
See how GetHuman1034087 fixes it.
This email address isn't valid

American Airlines

Customer service issue
Reported by GetHuman1034087
Aug 25th, 2018 - 4 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 4 customers so far
Similar issue to 3049 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman1034087 started working on this issue
Aug 25th 2:38am