My flight was cancelled and they rebooked me on a flight that did not work with my sche...

GetHuman931980's customer service issue with American Airlines from July 2018

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The issue in GetHuman931980's own words
My flight was cancelled and they rebooked me on a flight that did not work with my schedule without my consent. I tried contacting them to book an earlier flight which was not fully booked at the time but their customer service line was so busy they were not accepting callers. In order to arrive to my destination of Portland in time, I made the decision to book a separate one way flight so that I could arrive to Portland in time. American was too busy to help me in real time so I am requesting a refund for the amount I paid for my new flight.
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American Airlines

Customer service issue
Reported by GetHuman931980
Jul 30th, 2018 - 9 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 4 customers so far
Similar issue to 2372 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman931980 started working on this issue
Jul 30th, 2018 8:20pm