I have ordered a phone one plus * **GB****GB*. Order Tracking ID is ************. But...

GetHuman3412122's customer service issue with Amazon from August 2019

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The issue in GetHuman3412122's own words
I was trying to bring into Amazon's notice that I have not cancelled or refused the delivery of the product. Product has been marked as "Return to Seller" and the reasons mentioned are invalid and fake, no one contacted me, no one came to the delivery address. I talked to courier guy and he said there was no other option to chose from to mark as "Return to Seller" as the product contained no bar code. ... I have ordered a phone one plus * **GB****GB*. Order Tracking ID is ************. But my order is marked as returned to seller and the reason mentioned is I refused to take delivery which is invalid. Amazon never contacted me instead I contacted the courier facility through number ************* and they told me that the phone is with them but the box does not carry Bar Code, so the delivery may take time. But on the amazon site it is displaying as "Returned to Seller" with fake reason. I called the customer care as well and they are saying that amount will be refunded. This is not right. I have spend INR **** in purchasing cover and tempered glass for the phone and also I wanted to gift it to my wife. I am stranded. I still want to delivery of the phone. I opted for exchange, and I formatted the mobile phone of mine so that it can be handed over to concerned person. Again this is not right. I request amazon that I still want this phone and it becomes your duty to oblige me as I am your prime customer. Please do the needful by **th Aug as it is her birthday.
This is a gift for someone. The birthday is on **th August. I have already spent Rs. **** for the Cover and Tempered glass as this is a gift for someone.
Delivering the product i.e. One Plus * **GB RAM * ***GB Internal Memory variant* at earliest. I am not asking any favour.
I am a customer of Amazon for years. I am an Amazon Prime Customer. I have bought many products from amazon and there was never a complaint from my side.
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Amazon

One Plus * **GB****GB*, Order* ***-*******-*******
Customer service issue
Reported by GetHuman3412122
Aug 12th, 2019 - 7d ago
I have an issue with Amazon too
Not resolved
Seen by 3 customers so far
Similar issue to 198667 others
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Timeline
GetHuman3412122 started working on this issue
Aug 12th 5:31pm
GetHuman3412122 indicated the issue is not fixed yet.
Aug 12th 5:31pm
GetHuman3412122 indicated the issue is not fixed yet.
Aug 12th 5:31pm
GetHuman3412122 indicated the issue is not fixed yet.
Aug 12th 5:33pm