Hello Charles Willis,*We've processed your replacement order in advance, but we were ex...

GetHuman-karlgvaz's Dispute a Charge issue with Amazon from May 2019

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The issue in GetHuman-karlgvaz's own words
Hello Charles Willis,*We've processed your replacement order in advance, but we were expecting to receive the return by Wed, May **. Because we've not received the original item yet, your Visa has been charged again.**If you've already sent the item back, we'll revert the charges when your return is received.**Your Chat Transcript from Amazon****** **:**:****Hello Charles Willis,*We've processed your replacement order in advance, but we were expecting to receive the return by Wed, May **. Because we've not received the original item yet, your Visa has been charged again.**If you've already sent the item back, we'll revert the charges when your return is received.**Amazon*Your AccountAmazon.com*Message From Customer Service*Hello,*Here's a copy of the chat transcript you requested:**Initial Question: Only part of order was received. M** connector was missing. I am supposed to send back part, but I don't have a part to send back.****:** AM PDT Aparna(Amazon): Hello, my name is Aparna. I'm here to help you today.***:** AM PDT Charles Willis: Thank you***:** AM PDT Aparna: Hey Charles. Could you please help me with the order *?***:** AM PDT Charles Willis: *ORDER *****-*******-**********:** AM PDT Aparna: Thank you. Could you please stay connected for * minutes while I check the details for you?***:** AM PDT Charles Willis: yes***:** AM PDT Aparna: Thank you for waiting. *Just to confirm , you want to return the original item, which you do not have as it is missing, correct?***:** AM PDT Charles Willis: I want a M** connector for the hose that wasn't shipped with the washer hose. It won't work without it. Amazon wants me to return something I don't have***:** AM PDT Aparna: Thank you for the details. ***:** AM PDT Aparna: Please know that the return label was created in an error Charles. I will deactivate it. We do not want you to return anything.***:** AM PDT Charles Willis: Thank you that is reassuring***:** AM PDT Aparna: You are welcome. Would there be anything else I can assist you with?*Message Chat Dated ******:** AM PDT Charles Willis: No that is all***:** AM PDT Aparna: It was a pleasure assisting you with this :) *Thank you for contacting Amazon. *Have a great rest of your time ahead. *Please click "End Chat" to close this chat window.

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Amazon

Dispute a Charge issue
Reported by GetHuman-karlgvaz
May 20th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 166591 others
0 customers following this

Timeline

GetHuman-karlgvaz started working on this issue
May 20th, 2019 2:03pm
GetHuman-karlgvaz indicated the issue is not fixed yet.
May 23rd, 2019 2:29pm
GetHuman-karlgvaz indicated the issue is not fixed yet.
May 24th, 2019 4:37pm

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