Amazon Customer Service Issues

I am encountering issues logging into my Amazon.co.uk account. When I enter my correct password, it is not accepted. I tried re-entering it twice. Strangely, I am simultaneously logged into Amazon.es on another browser tab with the same password. Even so, I cannot log into Amazon.co.uk without providing my credit card's expiry date as an additional security measure. I am concerned about using credit card information for security purposes. As I am unsure if the request is genuinely from Amazon, I refuse to provide the expiry date. This has prevented me from accessing my account. I suggest Amazon use alternative security questions like my first car or best friend to verify identity instead of credit card details. Currently, I cannot reset my password or contact Amazon for assistance.

I attempted to respond to the email provided, but received an automated response. Unfortunately, the box format of the email does not support attachments, preventing me from sending necessary receipts and proofs. I have successfully followed your instructions, attaching the required receipts to demonstrate completion of the process. I have already received a refund for the returned hose, and I appreciate that. However, I would also like a refund for the shipping cost, which amounted to $82. Please see the attached files for the receipt. I eagerly await the refund for the shipping expenses. I must say, this entire experience has been smooth and efficient. Thank you. - Gavin Langley

One of my FireTV sticks seems to have lost its Wi-Fi and Bluetooth connectivity entirely. It was working fine until yesterday when it displayed a message saying that Home was unavailable. Despite my Internet and Wi-Fi being operational, this particular FireTV stick was having issues. I attempted to resolve the problem by power cycling the FireTV stick, but it took a long time to boot up and was stuck on a blank screen. Initially, I could access the Wi-Fi settings using the remote, but I encountered issues when trying to connect to Wi-Fi as it kept showing as "disconnected" or "disabled." Despite changing the batteries in the remote recently, the issue persisted. Eventually, I received a message on the screen mentioning trouble connecting to the remote. Despite multiple attempts to reset the device, the Wi-Fi and Bluetooth still failed to work. It appears that the Wi-Fi/Bluetooth chip inside may be malfunctioning. I acquired this FireTV stick back in November [redacted]. I'm unsure of what steps I can take next to address this issue.

Dear Customer Service, I am writing to express my frustration at the lack of a policy to cancel fraudulent orders before they are shipped out of the warehouse. It is unacceptable that even when the fraudulent individual and destination are known, orders are not stopped. Today, I was charged over $[redacted] by Amazon for orders placed fraudulently. Despite providing information about the individual using my card, Amazon was unable to prevent the shipment to a different state. As a college student working multiple jobs, this loss is significant, and I now rely on my bank to reimburse me in time for rent. Amazon's inaction in preventing such fraud is disappointing and raises concerns about its impact on other customers. Sincerely, A dissatisfied customer discontinuing orders from Amazon

Hello, I need assistance with my Amazon account under the email address [redacted] I received an email three days ago stating that my order cannot be shipped without providing billing information. I replied as requested, but it's been 72 hours without a response. I want to know when the account specialists will handle my issue so I can continue shopping. I wonder if they received my information or if I need to send it via fax. This account is crucial to me, and I appreciate any help to resolve it promptly. Thank you. Credit Card Information: - Name: ZHANG ZHE - Billing Address: Room #34-[redacted], Jinlingmingfu Residential Quarter, Fazhan Road, SuCheng District, Suqian City, Jiangsu Province, China - Last 4 Digits of Credit Card: [redacted] - Phone Number: [redacted]8 - Email Address: [redacted] Please let me know if any additional information is required. Thank you, ZHANGZHE

Hello, I need assistance with my Amazon account under the email address [redacted] Three days ago, I received an email requesting billing information for an order issue. I replied as instructed but haven't received a response in 72 hours. I'm eager to know when the account specialists will address my matter so I can resume shopping. I wonder if there was an issue with the information I provided. Should I send a fax for clarity? This account is crucial to me, and I seek prompt resolution. I've shared my Visa credit card details and updated information with the card issuer. Credit card name: ZHANG ZHE Billing address: Room #34-[redacted], Jinlingmingfu Residential Quarter, Fazhan Road, SuCheng district, Suqian City, Jiangsu Province, China Last 4 digits of credit card: [redacted] Phone number: [redacted]8 Email: [redacted] Please advise if any other information is needed. Thank you for your assistance. Sincerely, ZHANGZHE

Hello, I am reaching out regarding an issue with my recent Amazon.com order. Three days ago, I received an email requesting my billing information to resolve a shipping problem. I promptly replied with the necessary details as instructed. The email stated that a response would be provided within 12-24 hours, but it has been 58 hours, and I have not received any further communication. I am eager to know when the account specialists will be available to address my account and allow me to continue shopping. Is there a delay in receiving the information I provided? Should I send a fax for better visibility? My account is of utmost importance to me, and I kindly request prompt assistance to resolve this matter. Thank you for your help. Sincerely, ZHANGZHE Credit Card Information: - Name: ZHANG ZHE - Address: Room #34-[redacted], Jinlingmingfu Residential Quarter, Fazhan Road, SuCheng District, Suqian City, Jiangsu Province, China - Last 4 digits of Credit Card: [redacted] - Phone Number: [redacted]8 - Email Address: [redacted] Do you require any additional information?

Hello, I purchased 2 pairs of shoes for a wedding that was recently canceled, and I am now unable to use them. The return window has closed, but the shoes are brand new and still in their original packaging. The shoes are: 1. Touch Ups Women's Desi Wedge Sandal Nude 7 M US Sold by: Amazon.com Services, Inc Price: $62.00 Condition: New 2. Bandolino Women's Galtelli Wedge Sandal, Rose, 7 M US Sold by: Amazon.com Services, Inc Price: $68.95 I would appreciate any assistance in returning these shoes and getting a refund. Thank you for your understanding. Sincerely, Patricia J. M., Prime Member

Order Information: Order Date: May 4, [redacted] Order Number: [redacted]-[redacted] I received the Go2Home 1/4" Rotary Tool Flex Shaft Hanging Grinder Carver Electric Multi-Function Metalworking Tools Repair Kit on May 14, [redacted]. While using it for carving, the shaft and motor twisted up, causing the shaft to stop turning. I noticed that the motor tag specifies information such as the rated voltage, frequency, power, and speed, but it does not mention the wattage. I paid for a 780W tool, so this missing information is concerning. The hand grip provided with the tool is too large for my comfort as I am used to a smaller grip with my Dremel. I am interested in purchasing a smaller hand grip that is compatible with the Go2Home model I received. Additionally, I am seeking guidance on how to fix the shaft of the Flex Shaft Grinder I purchased, particularly since I also invested in an additional 2-year warranty for this product.

Hello, I am Roy Duarte. I received an email recently that has left me a bit confused. I want to confirm its accuracy. Upon receiving my order, I spoke with an Amazon customer service representative regarding the damages on the item. The initial order had various damages, including a cracked mirror, dents, a flimsy tri-fold, cracks on the table desktop, and misaligned wood pieces. The representative assured me a free replacement would be sent. About a week later, I received the replacement without being informed of the need to return the damaged item. I assumed the replacement was given free of charge. If the damaged item needs to be returned, could you provide a substantial box, shipping return labels, and assistance with pick up due to the size of the shipment? I have attached the chat conversation with the customer service representative for reference. Thank you for your guidance. Roy Duarte

Regarding order #[redacted]-[redacted] for the Merokeety Women's short sleeve V neck waffle knit, I purchased two shirts in different colors but they did not fit. I returned them separately via UPS Ground on April 9, [redacted] with prepaid shipping labels. Despite contacting Amazon after receiving an email about returning the mauve shirt, I was still charged $18.99 on my Visa today. A similar issue occurred with order #[redacted]-[redacted] for the Mydethun Moon Lamp Light I bought on lightning deal for $33.68. I returned it via UPS Ground in April with a prepaid label and now I have been informed that I will be charged again on May 24th if the item is not returned. I am seeking assistance in resolving these matters as both items were returned, and I have ended up being charged for them again improperly. Thank you for your help. - L. Sotolongo

In April [redacted], I purchased 2 bioAllers Sinus Relief nasal sprays along with 2 bioAllers Allergy pills. The tracking information shows that both items were delivered on April 14, but I only received the allergy pills. I didn't realize the nasal sprays were missing until recently when I was reviewing my orders. I'm uncertain if I was charged for the nasal sprays. Could you please send them to me or should I reorder them? Thank you, Barbara A. Lee.

I received a gift award of a thousand dollar gift card after completing a survey. However, I was informed that I needed to make a purchase in order to claim it. I selected the Hulu free trial, but after providing my information, they requested my debit card details. When I tried to go back and choose something else, I couldn't change my selection. This has happened to me twice before where I supposedly won prizes like the newest Apple iPhone and other products, but I never received them. I am frustrated that despite my efforts in taking surveys and participating in product testing, I have not received any payouts or products. As a senior citizen with a disabled husband, our financial situation is challenging, and these unfulfilled promises are affecting us greatly. I feel deceived and disappointed by this service.

As a fiction writer with six traditionally published books available on Amazon, I have been facing challenges with reviews for my latest book, "Black Mingo Creek." Despite receiving multiple reviews in recent months, they are not visible on the book's review page. I reached out to Amazon three weeks ago to address this issue, and while one review was successfully posted on May 5, a new review from May 15 did not appear and an existing review was removed, leaving the total reviews at 8. Reviews play a crucial role in promoting my work, and the inconsistency in their display is causing frustration. I am seeking prompt assistance to resolve this matter.

Today I compared Amazon's online help and customer service. The shopping experience exceeded my expectations. I had a $55 credit and a separate $15 Amazon gift card. I easily placed an order with minimal assistance, although I could have done it alone. I would rate my overall satisfaction close to a 10 out of 10 because there were no issues placing the order. The representatives were informative, detailed, and spot on with their answers. It was a fantastic experience that demonstrated how all purchases should be. I appreciate Amazon for making it easy and fast for me to place the order. This positive experience ensures I will continue to be a loyal customer and use Amazon for my future shopping needs. Thank you, Amazon.

I was recently billed $6.88 on May 11th for my monthly Prime membership, and then charged $62.54 for the annual subscription on May 16th. However, I realized my current card on file expired in April [redacted]. After speaking with customer support earlier today, I discovered I had a second account under a similar but slightly different name that I had forgotten about. They were able to refund the $6.88 from the older account and close it. It appears I was charged twice, once from my forgotten older account ($62.54) and once from my new account ($6.88).

On May 17, [redacted], I purchased (2) FIDELO Men's minimalist RFID-blocking slim wallets made of full grain genuine leather. Upon receiving the items on May 18, I noticed they differed slightly from the online images. I am seeking a small wallet that conceals cards completely, ideally holding 6-8 cards. I would like a refund credited back to my card. Therefore, I am looking to return the items and would appreciate receiving a return label via email along with return instructions. Order #[redacted]-[redacted] Product: FIDELO Men's Slim Wallet RFID Blocking Credit Card Holder

Hello, I recently ordered a Guess handbag from the seller 'FANTASIA SRL'. When I noticed the available size was listed as 'pz' and wasn't sure what that meant, I decided to cancel the order. However, I have not yet received a refund. Additionally, the order seems to have disappeared from the Amazon website without any documentation under 'open' or 'canceled' orders. I also received an email from the seller regarding customs charges for my shipment. The email mentioned that my nation is subject to customs control and that I may need to pay customs duties, but they did not provide an exact amount. I'm unsure of what this entails and it's making me anxious. I would appreciate a prompt response to clarify the situation. Thank you.

Package Return Information: Dear Seller, Your package with Tracking ID: [redacted]97 is on its way back to you as it was refused at the delivery address. The item, a Photo Mobile Cover with Print, has been marked as rejected by the recipient. Here is a summary of the package's journey: - Sunday, 19 May: Item rejected by the recipient and is now being returned. - Saturday, 18 May: Package arrived at Amazon facilities in Bhiwandi and Mumbai. - Friday, 17 May: The courier was scheduled for pick-up in Mumbai. Please await the return of the package and for further instructions. Thank you for your attention to this matter.

I ordered ten items from Amazon.in via Vaidehi Creation on 07 May [redacted]. However, I only received three items on 11 May [redacted] in a package with a fake receipt that does not match my order. I have repeatedly contacted them since the delivery, but they have failed to resolve the issue or provide a correct receipt. The package I received was too small for all ten items, confirming the discrepancy. I urge them to review their CCTV footage to see where the mistake occurred and fulfill my complete order. It is not fair to customers to receive incorrect items and fake receipts, and I demand a resolution to this matter.