Amazon Customer Service Issues

I've had issues twice before where I unintentionally signed up for Amazon Prime while ordering items. Despite canceling the sign-up and receiving refunds, I want to avoid inconveniencing your staff. Recently, I received a Weller 100W soldering iron in a Prime-branded package. I'm concerned I may have signed up for Prime inadvertently again. How can I prevent this from happening in the future? I don't order frequently and do not mind delayed deliveries without the Prime benefits.

I am requesting a partial refund of $8.02 for a lipstick I ordered 2 days ago, sold by the same seller and FULFILLED BY AMAZON. I am being billed $14.99, while the current price is $6.97 for the same seller FULFILLED BY AMAZON. I have not yet received the lipstick. I attempted to seek assistance through chat support but had a difficult experience, feeling like my concerns were not being addressed. The representative, "Akshay," suggested I return the lipstick and reorder it at the lower price rather than offering a refund. When I requested a manager, "Akshay" claimed to be the manager which I found questionable due to sharing the same name and being told they had different last names. As a loyal 20-year customer and Prime member, I am requesting a partial refund of $8.02.

Hello, I'm Deborah Reed-Luenebrink and I reside at [redacted] Mutton Creek Drive, Seymour, Indiana. I enjoy using Amazon Prime for watching shows at home. Recently, I purchased a Leather Portfolio case for my niece. Unfortunately, I have noticed that I am being charged twice a month for Amazon Prime on my Visa ending in [redacted] for March 23, [redacted], and March 29, [redacted]. After disputing the charges, one was reversed, possibly for February [redacted]. I would like to keep the original subscription with my favorite shows saved but cancel the duplicate one that recently started billing me. I am unsure how this second billing began. I may need to dispute this with Visa again if necessary. Please assist me in resolving this issue and stopping the unwanted subscription. Thank you for your help in rectifying this matter.

I purchased a wooden foldable laptop table and it was delivered on May 6, [redacted]. My order ID is [redacted]-[redacted]. Unfortunately, upon receiving the item, I discovered it was damaged and did not meet my expectations. I initiated a return request which was approved, but I faced issues with the reverse pick-up not being available for my address. I feel frustrated about the lack of prior information regarding this limitation. I am used to easily returning items and do not understand why it cannot be arranged for this order. The delay in responses and lack of timely actions from Amazon's customer service are disappointing. I am unable to use Indian post for the return due to time constraints as a busy individual. This experience jeopardizes the trust and expectations I have as a loyal Amazon customer. I am hopeful for a prompt resolution to this matter. Thank you for your attention to this issue.

I am inquiring about Order# [redacted]-[redacted]. I recently received an email from Amazon regarding a refund for an item. Despite mailing the item back via UPS with proof of receipt on April 27th, there seems to be a discrepancy. Prior to the return, I contacted customer service and was assured there would be no problems. Unfortunately, a new charge was made to my Visa due to the item not being received by Amazon by May 4. It is quite frustrating to encounter this confusion and complexity in the returns process. I kindly request assistance in coordinating with the vendor to improve the overall customer service experience.

I recently purchased a translator and experienced issues with it while in Colombia. After requesting a replacement, I received a new translator and returned the original one at the same time. Despite not receiving a receipt from the delivery person, who claimed my signature sufficed, I called Amazon to inform them. They assured me I would not be charged for the original translator. However, my bank statement now shows a charge of $[redacted].81 for the initial translator. I have paid for two translators but possess only one. I was promised a refund for the returned translator. I am eager for the reimbursement to be processed promptly. George S. Jr. [redacted] [redacted]

Hello, I want to share my experience with Amazon's delivery through UPS. I have encountered issues with UPS not ringing my doorbell, resulting in notices to pick up items when I am home. I prefer items left on my front porch, as opposed to in front of the garage for safety. A note on my door requests this as well. The inconsistency of item placement when I'm not home is concerning, especially when left in front of the garage. I have reached out to UPS via email and local office. Their explanation is that the delivery person can decide for safety. However, I urge for them to ring the doorbell and follow my porch request for a smoother delivery process. If reliability does not improve, Amazon may not be suitable for me. Thank you, Nancy K.

Yesterday, on 5/9/19, I contacted Amazon to cancel my Amazon Prime account, and I spoke with someone named David. He insisted that the only way to cancel was to pay for the entire subscription upfront and get reimbursed later. I found this policy absurd, but he claimed it was standard. David then instructed me to buy a $[redacted] Google Play gift card and remain on the line. After doing so, he said the card was expired, and I needed to buy another one for $[redacted]. Despite my reservations, David urged me to trust him. Eventually, I was transferred to the Seattle, Washington office and spoke with Alex, who promised to refund my money promptly. However, after some back and forth, I realized I was being scammed. They provided fake names and phone numbers, even texting me false reassurances of a refund within an hour. I am writing to share my experience, hoping to raise awareness about these scammers posing as Amazon support. It's essential to be cautious.

I need help resolving fraudulent charges made on my Amazon account since January. Despite contacting both Amazon and Chase Credit, the charges from December have not been resolved. I have always paid my Chase bill in full monthly until now. I am refusing to pay for these unauthorized charges. My name is Mary S. Anderson, and you can reach me at [redacted]. My address is 22 Fairburn Ct. Hamilton, Ohio [redacted].

Dear Sir/Ma’am, I am writing to share my recent experience with Amazon regarding a washing machine purchase. On , I initially placed an order where Rs. [redacted]/- was deducted from my Amazon wallet and the remaining Rs. [redacted]/- was paid via credit card. Unfortunately, the order was canceled, and I received notifications on my mobile and confirmed it in my Amazon account. The following day, I reordered the same washing machine, utilizing Rs. [redacted]/- from my Amazon wallet and covering the rest with my credit card. To my surprise, I received two washing machines at my doorstep, and my credit card was charged additional amounts without my consent or knowledge. I am now at a loss as there seems to be no option for returning either machine. I am sharing the details of both orders below: First Order: Product: Washing Machine Make: Model: Date: Order Number: Amount Paid (through Amazon money): Amount Paid (through credit card): Second Order: Product: Washing Machine Make: Model: Date: Order Number: Amount Paid (through Amazon money): Amount Paid (through credit card): Despite the availability of this model on various platforms, I chose Amazon.in due to their reputation and my past positive experiences. However, this incident has left me disappointed and questioning the reliability of Amazon’s services. I hope for a prompt resolution to this matter. Thank you for your attention.

I am requesting Amazon to remove the fraudulent charges from my Chase/Prime credit card. This situation is negatively impacting my credit score. Despite numerous attempts via phone calls and emails, I finally spoke with Jessica from the Philippines on April 16, [redacted], who spent over an hour on the phone with me. During our conversation, I verified my legitimate purchases and disputed the fraudulent charges. Jessica mentioned that one item was shipped to the Philippines. She assured me that she would remove all fraudulent charges and notify Chase/Prime credit card to clear the charges as well. She mentioned that it would take 15-30 business days to resolve. I urge Amazon to promptly address and resolve this issue, as this may not be an isolated incident. Thank you. Mary S A. 22 Fairborn St Hamilton, Ohio [redacted] [redacted]

In January or February, I canceled my [redacted] account. My wife created a new account since she is attending school. Initially, I couldn't access my old account, but now I can. It seems there have been recurring charges of about $15 a month ever since. Even though I had Showtime at the time, I expected it to be removed upon cancellation. I'd like a refund of approximately $60-$75 for these charges. After canceling, I did not receive any information that Showtime would still be charged. Please assist promptly. Thank you. - Russ W.

On Saturday, May 11, [redacted], I was browsing the Amazon website in the afternoon after 12 pm. I checked the shipping cost for 3 items in my cart, as I have done previously without any issues. Unexpectedly, my husband received an alert about an Amazon Prime charge. He accused me of buying something, but I hadn't made any purchases. A second charge for Amazon Prime at $1.99 appeared shortly after, further escalating the situation. Despite not signing up for Amazon Prime, it seemed like a subscription was triggered when I checked my cart. I immediately removed all card details and canceled the Prime membership. I contacted customer service, who explained that a button had been pressed on my computer initiating the Prime subscription. However, I find it concerning that the site proceeded to charge multiple cards even after I canceled. This experience caused a misunderstanding with my husband and has left me feeling stressed. Amazon should address this issue to prevent similar incidents that can impact someone's credit.

I am frustrated that despite numerous attempts, I have not received a response regarding the unauthorized deduction of money from my account by your company. I signed up for a free one-month trial of Amazon Prime, canceled after three days, yet you still debited my account. Contacting your customer service was unhelpful, and after discussions with my bank, it is evident the transaction was made without my consent. This is my final attempt to resolve this issue with you. If I do not hear back promptly, I will have to escalate this matter further. You can reach me at [redacted]9. I am skeptical about receiving a reply based on past experiences.

Hello, I received this email from Amazon offering a 90-day trial for Amazon Music Unlimited as a loyalty reward for my recent purchase. However, upon reading the fine print at the bottom, I realized that the offer is conditional upon purchasing an eligible item, and the subscription will automatically renew at $9.99 per month after the trial period. Just wanted some clarification on this. Thank you, Dennis H.

I signed up on Amazon to browse and shop for a few items. After selecting my items, I attempted to pay with my credit card but it was not accepted. I believe there might have been an issue with the address verification process as I received an email requesting some documents. Despite submitting the requested documents, they informed me that my account was being closed and blocked due to the documents not being accepted. While I understand they have the right to do this, what is concerning is that I later discovered a payment to Amazon on my credit card statement, even though my account and card were blocked. I did not authorize any purchases as my card was not accepted in the first place. I am puzzled as to how this payment was made. Can anyone provide assistance with this matter? Thank you.

My account is locked, and I need it sorted urgently. I uploaded the requested bank statement, but it wasn't sufficient. I have orders pending for shipping. Amazon reps advised me to wait, but I need a resolution sooner to continue as a customer. Here is my billing address for verification: Mathew Kavoi Wambua P.O. Box [redacted] - [redacted] Nairobi, Kenya.

Recently, I received order number #[redacted][redacted], a Ma-gic Mill slow cooker model MSC1030. Unfortunately, the item did not work, and returning it seems too expensive. I discovered that the base part, where the heating element is attached, needs replacement. Is it possible for Amazon to send this replacement part to my address in Malta? Returning the item would be costly for me. Please advise. Thank you kindly.

Melody W. [redacted] Westgate Dr West Columbia, SC 29[redacted] United States Hello, on Sunday, I received two packages, but one was missing, which has happened to me before during Christmas. After checking my order status stating the package was delivered, I contacted Amazon's customer service via live chat. The representative assured me the missing package would likely arrive today, or Amazon would send a replacement. Unfortunately, the package has not arrived yet. Order Status Info: Your package was left near the front door or porch. Product Details: PZG Premium Artificial Grass Patch w/ Drainage Holes & Rubber Backing Sold by: Amazon.com Services, Inc Price: $41.25 Condition: New Return eligible through Jun 11, [redacted] If you could assist me with this matter, it would be greatly appreciated.

I received the email on 23rd April [redacted] regarding the change made to my account. However, I did not request this change and have been unable to reach you by phone using the provided numbers. I am currently locked out of my account due to this unauthorized change, and I am concerned about potential fraudulent activity. I urgently need this matter resolved as I will not authorize any sales made on my account without my permission. If any unauthorized transactions have occurred, I expect an immediate refund. It is important to note that we use Amazon UK for purchasing gifts for our family in Kent, as evident in our purchase history. My email address is [redacted], and my mobile number is 0[redacted]94. Thank you for your prompt attention to this matter.