Amazon Customer Service Issues

Since March, attempting to contact Amazon has been nearly impossible. I am deeply frustrated with the service. I promptly notified Amazon when an extra packet arrived with items I did not order, explaining the situation and requesting guidance. Instead of addressing my concern, Amazon attempted to charge an additional 43 euros to a different credit card without my consent. This error on their part has left me unfairly burdened. While Amazon may see this as insignificant, it is a significant issue for me that requires proper resolution. I have already expended time and money trying to reach out to their customer service without success. The lack of communication and resolution options have left me feeling uncertain about continuing to shop with them. I am considering seeking legal advice or even sharing my experience in a newspaper. - J.W.

I'm Ankit Kumar Singh from India, currently residing in Tumkur, Bangalore. I recently ordered a 14 kg dumbbell, but to my surprise, I received a box filled with just paper weighing the same. This isn't the first time this has happened; previously, I ordered an earphone through my Amazon Prime account and received only the cover without the actual earphone. Despite complaining and receiving a refund after much debate, I'm troubled by the lack of responsibility shown. If this is the new norm, should customers start recording unboxing videos for proof? I've had multiple interactions with Amazon, and this recurring issue needs to be addressed promptly. I urge for a replacement or refund without further delay.

My Amazon account has been inaccessible despite multiple attempts to contact customer service. The responses received have been unhelpful, and the supposed "account specialist" has not responded. Amazon.ca seems uninterested in retaining us as customers or addressing the items we have ordered. I request a cancellation of my orders, a refund, and the closure of my account. I will be moving my business to eBay due to this unsatisfactory experience with Amazon. Regards, Jeremy.

I am facing an issue with my Amazon order. I used a gift card balance to pay for an order, but it was canceled shortly after being accepted. My account was put on hold without any explanation, causing me to miss out on a great offer I was purchasing. Despite contacting Amazon multiple times, my account remained on hold. After speaking with someone who promised to resolve the problem, my account was temporarily restored only to be put on hold again after placing a new order. I noticed a strange canceled order from Indonesia in my account history, indicating it may have been hacked. I feel frustrated as I rely on Amazon frequently. I have taken steps to secure my account, but the issue persists. Can someone assist me with this matter, as I am disabled and dealing with chronic depression.

Amazon Customer Service During previous purchases, I've often been prompted to apply for an Amazon Prime Credit Card. Despite usually ignoring the offer, I recently decided to consider it for a new purchase. After pursuing "Instant Approval," I was surprised to learn that the process could actually take weeks. Amazon then tried to redirect me to a different card with fewer benefits. This experience felt deceptive to me, especially since I already possess multiple credit cards, including one with a high credit limit. The inability to opt out of the application after being denied instant approval left me feeling frustrated and undervalued. While I eventually called Amazon to cancel the application, my confidence in the process remains uncertain. For further communication, please reach out to me via email at [redacted] Merlyn P. [redacted] Clare Court North Mankato, MN [redacted]

Hello, I was expecting a package delivery on Thursday, May 23, that did not arrive. I contacted Amazon on Friday, May 25, and they informed me that they are unsure of its whereabouts. If I do not receive the package by the end of the month, I should contact them again. I was provided with Canada Post's number, but they are also unable to locate the package and do not have any record of the tracking number despite me providing it from the invoice email. There seems to be an issue with my building's intercom system being down, but Canada Post is not showing any information. Additionally, I am unsure why I was charged shipping for an order over $[redacted]. Any suggestions or insights would be greatly appreciated. Thank you for your assistance. K. Rayner

I was expecting a package to be delivered on Thursday, May 23 before 8:00 PM, but it did not arrive. After speaking with Amazon customer service on Friday, May 25, they advised me to call back if the package had not arrived by the end of the month. Despite their effort to get information from Canada Post, they were unsuccessful. When I contacted Canada Post directly, they could not locate any information about the package using the tracking number provided from the emailed invoice. The intercom system in my building is non-operational, which could be a factor, but it does not explain why Canada Post has no record of the transaction. I am unsure of the next steps to take and would appreciate any suggestions. Additionally, I am questioning the delivery charge for an item over $[redacted]. Thank you for your assistance. Kathy R. Order# [redacted]-[redacted]

I am logged into my account, but the system keeps prompting me to log in again. When I attempt to re-enter my password, it indicates that it is incorrect, although I believe it is not. I suspect there may be an issue on Amazon's end. I am specifically interested in a book published by "Forgotten Books" and I would like to know if it is available in large print. Unfortunately, there are no options on the purchase page to contact the seller or publisher directly. I am unsure how to contact Amazon for assistance as I am unable to access the help page without providing what I believe to be an accurate password. I am hesitant to change my password as I do not believe it is necessary. It seems that Amazon might be mistakenly flagging my password as incorrect. I am feeling increasingly frustrated and would greatly appreciate human assistance.

To whom it may concern, Please review the various conversations I’ve had with your customer service representatives. I am seeking a complimentary year of Prime due to the difficulties I encountered with my recent order. Despite my attempts to email through your website, I did not receive any acknowledgement. I trust that the recent exchanges have resolved the issues. Thank you for your attention, M. Angelo [redacted] Order number: [redacted]-[redacted] I am requesting a complete refund and a one-year complimentary Prime membership.

On 5/26/19, I initiated an online chat with Jessica regarding setting up my Echo Dot. I was transferred to Steven, who remotely accessed my computer. Steven mentioned my devices or Internet might have spyware, preventing him from connecting. I felt uneasy about his suggestion to buy a spyware program and contact him again. However, after watching a YouTube tutorial, I managed to set up my device. I suspect Steven's intention and will consider reporting this incident to the FTC.

I recently received a new Debit Card with an updated expiration date. I failed to inform Amazon of this change before placing an order for a Steering Wheel Cover with the order number #[redacted]-[redacted] on Thursday. Consequently, my payment was declined for both the cover and my Prime Annual subscription. My bank suggested updating the expiration date from 06/19 to the new one, 04/22. After making this adjustment, I received an email from Prime confirming that the payment issue was resolved. However, my order for the steering wheel cover was still cancelled. Despite emailing [redacted] twice to explain the situation and provide the new expiration date, the issue persists. I seek assistance in resolving this matter promptly.

I am experiencing a recurring issue with Amazon orders being delivered to the wrong address consistently. My correct address is [redacted] West Collett Street, which is around 3 blocks away from [redacted] East Collett Street. Despite contacting various departments, the problem persists with packages continuing to be delivered to the incorrect address. Recently, I have received credits and replacements for approximately 8 out of 10 of the last packages, but even the replacements end up at the wrong location. A picture I received today shows a package left on the front porch of [redacted] East Collett, which contradicts my home's layout as I do not have a porch; instead, I have steps leading to both the front and back doors. The siding at [redacted] East Collett is beige and horizontal, whereas mine is white and vertical. The repeated delivery errors are causing frustration.

Hello, I have contacted you multiple times regarding my Amazon account issue to no avail. I've held an Amazon account for years, linked to my Amazon credit card. Unfortunately, in January, my account was compromised. Today, when I attempted to log in, the associated email was [redacted], and the code was being sent to another email address for security reasons, w**********[redacted] If needed, I can provide proof of my orders. If this matter is not resolved promptly, I will seek legal assistance, as unauthorized charges have been made on my credit card. Thank you, Jill B. Mobile: [redacted]

Product: LG 4K Television I have received a replacement TV and have been struggling to return the defective one due to mixed messages. I've made several attempts, but faced issues like the delivery team arriving on the wrong day when I was at the hospital. Furthermore, I've been denied returns due to incorrect ID. Despite contacting Amazon multiple times and being reassured they would handle the return process without needing any additional steps, I continue to face refusal on return. This ordeal has caused me significant stress, upset, and frustration. I cannot bear the thought of being charged twice for the same product. The anxiety caused by this situation is taking a toll on me.

The screen was brightened, which didn't solve the issue but made it less noticeable. It's been challenging to make it respond without pressing the button multiple times when switching screens. Currently, it's stuck on a screen displaying the time and temperature with a beautiful background and occasional Alexa instructions. However, Alexa is inactive, so I'm unable to make any changes because she's unresponsive. I'm not very tech-savvy since I'm an elderly woman, but I do like using electronics. The page now claims that the problem was resolved, but that is not the case. Only the screen brightness was adjusted.

I am having trouble logging in because my "old" zip code is stuck to my email address. Despite moving several times since I last used it, this outdated information is causing issues. After contacting Amazon multiple times, I even wrote a strongly worded letter to Jeff Bezos and the Board of Directors. Their response, from Lane J. in Amazon.com's Executive Customer Relations, acknowledged the problem and apologized for the inconvenience. They mentioned that the customer service agents gave incorrect advice but didn't directly provide a solution. However, they suggested reaching out to the Account Change team to resolve this security issue linked to my account. If I have further questions, I can reply to the message.

I am inquiring about my order with the number [redacted]-[redacted]. I received a replacement for a lamp with a magnifying glass that arrived without a power cord. Amazon processed this replacement on 3/27/19 following my complaint about the initial defective product. During my conversation with a representative, I mentioned that I am 84 years old, use a walker, and am physically unable to return the defective item. I was assured there would be no charge for the replacement and that, given my circumstances, I would not need to return the original defective product. However, I have now been charged for not returning the replacement. Kindly review your records and contact me via phone at [redacted] or email at [redacted] Thank you, N.H.

Hello, I purchased a Canon Powershot SX730HS silver camera on February 8, [redacted], but mistakenly ordered two. I returned one of the cameras on February 16, [redacted], and Amazon confirmed the return. I have contacted them regarding my refund of £[redacted].00, and they assured me it would be in my account within 5 days. After following up on April 29th, I spoke to Chalam Deep, who sent an email again promising the refund within 5 days. However, I have yet to receive the payment. I kindly ask Amazon to fulfill their promise and process the refund promptly.

I purchased a $30 Amazon gift card at Dollar General, but when I tried to peel off the activation code, part of it came off too. I had to contact Amazon for help, and the experience was frustrating. I rushed to create an account to add the funds as per the customer service representative's instructions. It was hard to understand the person assisting me, which was irritating. Eventually, I managed to add the balance to my Amazon account. I am hoping to request a refund to have the money transferred back to my bank account. I have the receipt from the purchase. Additionally, I've been having trouble logging into my account recently for unknown reasons.

Dear Support Team, I have encountered an issue with returning the Teez-Her Women's The Skinny Capri pants, Order [redacted]-[redacted], bought from third-party seller Essential Apparel. After realizing the item didn't fit my friend's preference, I requested a return which was initially approved. However, upon reviewing the return instructions that require the tags to be attached and no signs of wear, I noticed my friend had removed the tag though she hadn't worn the pants extensively. I reached out to Essential Apparel, offering to return the item with the detached tag for a reduced refund, but they declined the return citing their policy. Despite not seeing this strict policy on the main product page, the seller indicated it was on their store page, a detail I missed. As a long-time customer since [redacted], I've never faced such an issue during returns. I find it unfair to be denied a return over an attached tag issue, especially when the return had been approved. I seek guidance on further steps for resolution. Thank you for your assistance. Best regards, Betsy S.