Initial Question: The product was supposed to include a *.* mm jack connector *****-typ...
GetHuman-matthand's customer service issue with Amazon from October 2018
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The issue in GetHuman-matthand's own words
Initial Question: The product was supposed to include a *.* mm jack connector *****-type ***" adapter but it was not in the box. I would like the adapter sent to me. *I discussed this with Amazon tech support and was given this response.***:** AM PDT Zayn: I can send you a replacement for the complete package (because we can't send just one part) and when you receive the new shipment you can take the part that is not working now and replace it, then you can return the defective package to UPS and they'll send it to us without charge.*To date, I have received a refund of the entire purchase price of the headphones, not the $** credit, and the new headphones do not appear to have been shipped to me. I am following up to make sure this is resolved in accordance with my previous conversation with support.
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