Amazon Customer Service Issues

I am facing a significant issue with my recent order. It was inexplicably delayed and despite assurances from one customer service representative that it would be delivered today, it did not arrive. It seems to be held up somewhere without any movement. Subsequent interactions with two other representatives left me feeling abandoned and without a resolution. This is particularly frustrating as I urgently needed the item for a 2-year-old's birthday party tomorrow. I am disappointed by the lack of assistance and the conflicting information provided. This ongoing issue of missing and late packages from Amazon's delivery service has led to repeated frustrations, even as a Prime member. The latest email claiming delivery two days ago contradicts previous information on the delay. Despite multiple attempts to solve the problem, the latest representative was unable to offer a refund, which adds to my dissatisfaction with the service. This experience has been a nightmare, and I am considering not ordering from Amazon again unless a refund is processed promptly.

The ASUS GeForce RTX [redacted] Ti 11G Turbo Edition GDDR6 HDMI DP 1.4 Type-C graphics card (TURBO-RTX2080TI-11G) has presented numerous issues with the rush to market. Affording it seems impossible with a 15% restocking fee looming over potential buyers. Switching to the MSI [redacted] Ti Trio caused system reconstructions and potential damage to the motherboard due to its weight. The beta software Dragon Center and After Burner were also problematic. Even after removal, W10 remained stuck at [redacted]% CPU, persisting despite resets and refreshes, prompting a reinstallation of the latest version from April [redacted]. Considering the cost, building a second computer with a 9900K 5.0GHz 8-core processor seems like a viable alternative to investing in these new and unproven graphics cards.

I discovered a fraudulent charge on my credit card on October 12, [redacted], at around 11:20 pm, for a $46.98 purchase made on Amazon, which I did not authorize. Additionally, there was another unauthorized charge on August 4, [redacted], for $[redacted].20. I have taken the necessary step to close my account and have a new credit card reissued. I would like to know the details of these purchases - what they were for, where they were made from, and if they were done online or by phone. Any information you can provide would be greatly appreciated as this situation is very distressing. I have also emailed you for further correspondence and intend to call 1-[redacted] to speak with a customer/fraud service representative. Thank you for your prompt attention to this matter. - Linda P.

To Whom It May Concern, I recently bought a Bluetooth device from your [redacted] series along with the compatible charging case. Although the Bluetooth functions well, I encountered an issue with making calls from my smartphone through it. Unfortunately, it does not respond to the command to call a contact, which is very frustrating. I gave the Bluetooth to my grandson for his music, but the calling feature not working is disappointing. I believe I should receive a replacement since the Bluetooth has never fully functioned. I plan to buy a less expensive Bluetooth elsewhere to confirm if the issue lies with this device. Sincerely, Disappointed Email: [redacted] Cathy N. [redacted] Trinity Court Perrysburg, OH [redacted] USA

For years, whenever I log into Amazon on my computer, my husband's account appears saying "Hello Kevin!" despite us sharing the account. Recently, I couldn't access the account and had to create my own. Now, after signing up for Prime, I'm bombarded with emails for items I'm not interested in. Despite my efforts, I can't switch to my own account named "Shellie." I want to cancel my account, including Prime. My details are Shellie Cash, email: [redacted]

Hello, I mistakenly set up a new email for my Amazon Prime but should have used my personal one from the start. I reached out to a representative at a non-toll-free number explaining this and provided my old email, [redacted] I did create a new account using my Yahoo email, [redacted] The representative acknowledged the issue and mentioned the account hadn't been used since [redacted]. Despite offering to provide bank statements to show recent activity, there was difficulty understanding my request to update my email. After suggesting to show my Prime membership through recent transactions, the call ended abruptly. I am unsure of the next steps to re-establish my Amazon Prime membership with the correct email and would appreciate a prompt response, especially as I frequently use the app for orders. I am willing to provide any necessary information to verify my identity as Cynthia Wood. Thank you, Cynthia Wood

My account is [redacted] On August 28th, I reported 5 unauthorized transactions to Amazon. The service representative was unable to access my account as a hacker had gained entry and made purchases, altering the login details. Despite being unable to view the orders, I could see the charges on my Mastercard. Today, I regained access to my account, and to my relief, the purchase history had been adjusted - 4 out of 5 items were deleted. However, one item (a flash drive) was delivered, still being part of the unauthorized transactions. I seek guidance on how to handle this. Additionally, I kindly request an update on your findings and whether it is secure to resume using my account and Prime membership.

I recently purchased a Samsung Fridge with Amazon order number [redacted]-[redacted] and paid in full. The delivery was scheduled for 13/10/18. The delivery team brought the fridge to my apartment but couldn't take it to my second-floor flat due to a lack of manpower. They promised to return the next day with extra help to complete the delivery and pick up my old working fridge. However, as of now, the delivery hasn't been completed, and I haven't received any updates. Amazon called asking about the delivery, and I explained that it was refused as they wanted to leave it in the lobby. I need to know when the delivery will be rescheduled. Please be aware that we emptied our current fridge and filled it up again in preparation.

My son's Kindle Fire screen shattered, but it was still under warranty for about 10 months when I sent it back to Amazon on 9/25. After a few days of silence, I had a conversation with Raj on September 28 at 2:52 pm. He promised to follow up with me via email within five days. However, it has now been over 2 weeks, and there is no update in my account. My child has been without his Kindle Fire for three weeks. This level of poor customer service from Amazon is frustrating, as I have never encountered this before. I really hope this issue can be resolved promptly.

I canceled my Amazon Prime account in January [redacted] before the month ended. I never received confirmation that the account was closed. Upon checking, the account appeared inactive. However, upon reviewing my bank statements from January to October, I noticed that Amazon continued to deduct money from my account each month, totaling [redacted].28 Swedish kronor. Despite canceling the account and not using it, these deductions occurred. I am requesting an immediate stop to these charges and a full refund of the deducted funds. Account Information: Account Holder: C. Pieterse Username: cedthered[at]hotmail.com I am hopeful for a prompt resolution to this issue.

Dear Sir, please contact me at my mobile number [redacted]. I had ordered a Redmi mobile and I am seeking information about it. Despite multiple attempts to reach your customer care at [redacted]09, I was provided with the wrong number each time. I kindly ask for your assistance so that I may obtain more details regarding my order. I had made the payment for my mobile order online using my SBI debit card, but I have not yet confirmed whether the amount was deducted from my account and if my order has been processed. Kindly provide me with a help line number or contact me at my mobile number [redacted]. I am waiting anxiously for your response, and I trust that you will not disappoint me. Thank you.

My name is Alejandro C. I used to have an account on Amazon.com with the following details: Email: [redacted] Username: Alex Phone: +[redacted][redacted] I want to report that Amazon Europe recently charged me 30.50 British pounds to my MasterCard for a service I have never used. I had entered Amazon Europe a few months ago to explore the option of selling a book, but I never put any book up for sale. Despite that, Amazon Europe started sending me notifications trying to debit money from my account for a service I haven't used. After multiple emails, I decided to close all my Amazon accounts due to this unfair situation. I am attaching the emails confirming the closure of my account. On October 14, [redacted], Amazon debited 30.50 pounds from my account. I am attaching the email indicating the transaction: (BALANCE PAID). I am requesting the refund of this money as I believe I have paid for a service I never used. I am looking forward to your response to resolve this issue. Thank you.

I recently received an email from Amazon informing me that the package containing an electric skillet from Winnie Discount Store was damaged and would not be shipped. They requested an address label attached to the package for a refund, which presents a challenge as I never received the package to begin with. The order number is #[redacted]-[redacted]. Similarly, when attempting to purchase a skillet from Austin Discount Center with order #[redacted]-[redacted], I encountered the same issue. Amazon notified me of the damaged package and product, stipulating a refund upon attaching a label to return the package. Once again, this poses a difficulty as the package was never received in the first place.

Hello team, I would like to bring up a billing issue regarding my recent purchase. I placed an order for a JBL C100 SI on October 15, [redacted], with order number "[redacted]-[redacted]." According to the Amazon app, the product was shipped on October 16, [redacted], and I received it on October 17, [redacted]. However, the invoice was generated on the day of the order, not the day I received the product. Unfortunately, I am now experiencing an issue with the left earbud not working, and I need to contact JBL's service center for a replacement. The problem is that according to the invoice provided by Amazon, the warranty expired on October 15, [redacted], two days before the actual delivery date. I believe the invoice should reflect the delivery date rather than the order date to accurately determine warranty coverage. I have noticed this billing discrepancy in my previous orders as well, and I urge Amazon to correct this practice to enhance the online shopping experience. I kindly request the invoice date for order number [redacted]-[redacted] to be rectified promptly, as I need to arrange for a replacement soon. Thank you, Jatin

My son ordered a sofa without my permission on 14.10.18, costing 30,[redacted].00 via MasterCard HDFC. I requested cancellation the next day. Amazon mentioned they responded within two days. I emailed for cancellation on 15 October at 10:15 a.m. Amazon messaged at 2:30 p.m. the same day that the sofa was dispatched to arrive on 6 November. Despite being instructed to wait two days for a response, they dispatched the sofa. I sent another cancellation email, but have not received a positive response from Amazon yet. Urgent attention is needed to avoid legal implications.

I received a defective contact sensor in a two-pack from Amazon and sought to exchange just the faulty one without dismounting the second one. The online support representative, Siddhesh, was rude and did not understand that I had purchased two quantities of two-packs, resulting in a frustrating exchange. The representative Veronica finally grasped the situation after a back-and-forth conversation but still didn't offer a satisfactory solution. The confusion over the purchase of multiple two-packs led to a lengthy and unhelpful interaction, leaving me dissatisfied with the customer service experience.

Hello, I ordered the Redmi Y2 4GB RAM, 64GB Grey Storage in Grey Color during the Great Indian Festival sale on October 10, [redacted]. I paid the full price using my SBI debit card, received a cashback offer, and applied for an exchange. My order number is #[redacted]-[redacted]. The product was expected to be delivered by October 15, [redacted], but no delivery attempts were made on that date or even on October 16, [redacted]. I received a message and email from Amazon stating that I refused to accept the product, and it was being returned to the seller for a refund. This is inaccurate as no delivery was attempted by the courier. I have not rejected the product; in fact, it hasn't been attempted for delivery at all. I have contacted the courier multiple times, and they assured me the delivery would be on October 16, [redacted], yet it did not occur, and I still have not received my order. I have spoken to customer service representatives on multiple occasions, but they have not resolved my issue or provided relevant assistance. Despite my requests to escalate the matter, I have not been connected to higher authorities or had a complaint registered. I am experiencing confusion and frustration with Amazon's customer service, so I kindly request a customer grievance call to address my concerns promptly. I have attached all necessary order details to this email for your reference. Thank you, Akash Das

I placed an order on October 12, [redacted], to be delivered to my apartment, but it was mistakenly sent to my P.O. Box instead. As a Prime member, I expect 2-day delivery, but the inconsistent delivery locations are frustrating. Today is October 16, and it was sent to my P.O. Box again even though I was home waiting for it. I cannot access my P.O. Box until Saturday due to office hours conflicting with my work hours. Why should I keep my Prime membership if the service is unreliable? - Cleona Stevenson, [redacted]

I am looking to have a main Amazon Prime account that we can all use and a private account for my personal shopping. I want to keep my orders secret, especially during Christmas, without emails being sent. I believe I set up a second adult user account, but I need guidance on making orders confidential. Additionally, I have created two different user names and passwords for Amazon shopping. However, accessing Amazon Music under the new user name is problematic. I need a solution where I can have two separate user accounts for shopping without constant logging in and out. If I upgrade to Unlimited Amazon Music, will this issue be resolved? I am also keen to know if multiple devices can stream music simultaneously with the Unlimited plan.

Order Placed: October 14, [redacted] Order Number: [redacted]-[redacted] Total: ₹38,[redacted].00 (1 item) I expected my order to arrive today as it was out for delivery, but received a notification saying they couldn't reach me. I tried contacting them with no success. I rely on timely deliveries, especially when it's urgent and I paid in advance. The app now indicates delivery issues. I was assured a two-day guaranteed delivery, but now it's uncertain due to tomorrow's strike in Kerala. I'm disappointed in Amazon's inability to fulfill their promise. I seek a solution to this matter, rather than just apologies.