I am writing to you regarding Order* ***-*******-*******. John Lennon LP*John Lennon CD...

GetHuman-mcxnarf's customer service issue with Amazon from October 2018

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The issue in GetHuman-mcxnarf's own words
I am writing to you regarding Order* ***-*******-*******. John Lennon LP*John Lennon CD set. I returned what had been mailed from Amazon. It was clearly not what I had ordered! When received the Amazon box had been opened. The tape on the box had been lifted as well. I have explained this to customer service and was told to ship the right items back to Amazon. I never received the correct items I have been charged for! How can I send something back to Amazon if I never received the correct item? I am really aggravated and insulted by the way I have been accused for something I have no control over. I returned to Amazon what apparently was replaced by someone and now I am out over $*** dollars. I have been an Amazon Prime member for quite sometime and have spent thousands of dollars through Amazon. This is not the first time I have received either damaged items or misplaced items I had not ordered. Bottom line I want my money credited to my credit card immediately. I guess Amazon never makes mistakes right? I have never been so humiliated by customer service as I am with Amazon right this minute! I will be seeking legal action if this problem is not given top priority. Amazon or your customer service associates should not assume or accuse people for things they have no part in! The package that was delivered to me was damaged and clearly the items ordered were either misplaced or stolen prior to be delivered to my residence. I want my money credited to my credit card immediately! I am pissed and tired of calling and chatting with you. Do the right thing! Please contact me ASAP regarding this matter. Thank you!
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Amazon

Customer service issue
Reported by GetHuman-mcxnarf
Oct 18th, 2018 - a mon ago
I have an issue with Amazon too
Fixed
Seen by 3 customers so far
Similar issue to 63304 others
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Timeline
GetHuman-mcxnarf started working on this issue
Oct 18th 2:43am
GetHuman-mcxnarf shared this issue with others over email
Oct 18th 2:50am
GetHuman-mcxnarf indicated the issue is not fixed yet.
Oct 18th 2:56am