The old account of *****@***.com was hacked. My new email is *****@***.com. I have been...

GetHuman-belzworl's customer service issue with Amazon from September 2018

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The issue in GetHuman-belzworl's own words
The old account of *****@***.com was hacked. My new email is *****@***.com. I have been trying to resolve this issue for over a week now and many hours on the phone. I’ve been told my money would be refunded several times within ** hours to no avail. Y’all dont even have my new debit cars information. I spoke to a Daniel a manger that someone would contact me again in ** hours and that time has expired. I have emails from you stating that an unauthorized person hacked into my account and for me to co racy my financial institution. I did that and they said I had to do my own investigative. This has been going since August!! Hello!! Someone please help me!! I’ve been told that we can’t comminicate through email due to privacy and policy procedures. Amazon word has been worthless and extremely disappointed in Customer service. All I am asking for as the papers have been submitted * times now and no contact from Amazon. A phone call would be awesome. Thanks!*Michelle Spurling ****-***-****

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Amazon

Customer service issue
Reported by GetHuman-belzworl
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 49804 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-belzworl started working on this issue
Sep 17th, 2018 11:50pm