I made an order on July ** for a Samsung **NU**** Flat **" *K UHD * Series Smart LED TV...
GetHuman1032689's customer service issue with Amazon from August 2018
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The issue in GetHuman1032689's own words
I made an order on July ** for a Samsung **NU**** Flat **" *K UHD * Series Smart LED TV (****) (Order* ***-*******-******* ). I paid extra for shipping to ensure I could have it on Friday. I took Paid Time Off work so I would be at home when it arrived. On Friday, I waited all day for the package to arrive. The status never updated about the package until late in the day around *-* pm saying that the package wasn't going to arrive that day and would arrive between Sat-Sunday. On July **th, the status changed saying it was finally being shipped out of TN...meaning they hadn't even shipped my TV out FRIDAY which was the day I paid to have it arrive. So Monday was updated to be new delivery time. **I called into work Monday **th and took MORE PTO off to be there for the arrival. When the delivery person showed up with the TV, it was the WRONG TV. They delivered me a: Samsung Curved UHDTV **" * Series INU****. I immediately went to Amazon and put in for a replacement order(Order* ***-*******-******* ) to send the wrong TV back and get the actual TV I paid for(Order* ***-*******-******* ). I was given a UPS shipping label and was told that my TV was going to now arrive on July **th. So once more...I had to take time off AGAIN from work to not only be there for the arrival of a TV that should have shown up on Friday that I paid extra money for...I also had to take the wrong TV to UPS to be shipped back. I was told in the e-mail that I would get refunds once the wrong tv was properly shipped back.**My TV finally did arrive(Order* ***-*******-******* ), and I took the Curved TV to UPS and used the label given to me to have it shipped back. On Aug * I got an email from Amazon saying that I still had to return the TV sent to me or I would have to pay $****s. I had already sent back the TV. I went to Amazon chat and had to talk to a representative and give them the UPS Label code to prove that I had shipped the TV back so I didn't get charged AGAIN for an error that wasn't my fault. The kind person in chat was able to fix that for me on Aug *. **Now, after the issue with the return resolved...it is Aug ** and I have yet to see an e-mail or anything about getting ANY form of refund from Amazon after being told refunds would happen a few days after the Product return was finished. I've been patient, giving a few weeks just in case there was any mix up but I have yet to have anyone check up with me. So now I have to find a way to send you this e-mail to voice my displeasure.**I want some sort of compensation for the troubles. Some sort of compensation for * days of work I had to miss and PTO I had to burn because of not only one...but TWO delivery mix ups. I was very calm and understanding even during those initial days, but a month later and still nothing is enough to where even I can't ignore it.
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