Amazon Customer Service Issues

I am a current Arvest bank customer planning to move to a new state without an Arvest branch. After reviewing my account statements, I noticed unauthorized Amazon charges spanning several months, including the current month. I have only made legitimate purchases from Amazon, and believe there are seven suspicious orders from March [redacted] to August [redacted]. I request a prompt investigation into these transactions, reimbursement within 10 days of this notice, and a detailed statement sent to [redacted] To prevent further issues, I have already cancelled the associated debit card and will be closing both accounts once pending transactions are resolved.

I am contacting you regarding my purchase of the Samsung POWERbot from your website and my dissatisfaction with Samsung's response to my issue. As one of your endorsed companies, I am seeking assistance in resolving this matter. On December 18, [redacted], I bought the Samsung POWERbot R9350 Turbo Robot Vacuum from your site for $[redacted].90 (Order# [redacted]-[redacted]). Subsequently, I experienced several problems after the purchase which led me to seek your help. After multiple attempts to repair the back wheel and WIFI issues with Samsung Customer Service, and numerous returns to the repair center in NJ, my problem remains unresolved. Despite multiple assurances and exchanges being initiated but then canceled by Samsung, I am yet to receive a working vacuum or a refund. I have reached a point of frustration after dealing with Samsung for so long without a satisfactory resolution. Considering the significant cost of the product and the lack of proper service, I am now requesting a refund. I believe that your association with Amazon and commitment to reputable products can assist me in resolving this dilemma. Sincerely, Elaine R. [redacted] Wekiva Preserve Drive Apopka, FL [redacted]

Amazon Seller Account Revocation is Unfair - Seeking Recourse My Amazon seller account was unfairly revoked over a decade ago due to disputes with two buyers. Despite a nearly perfect rating on eBay with over [redacted] items sold, Amazon has not responded to my appeals for reinstatement. I sold an air purifier and a harmonica ($10) to two buyers, one of whom falsely claimed non-receipt despite proof of shipping, and the other disputed the item description. This lack of recourse and communication from Amazon is unjust. I am a reputable seller with integrity and seek assistance in resolving this matter. Thank you.

I am an Amazon Prime member. Today, when I tried to log in, the system asked me to reset my password. After entering the code emailed to me, it requested the expiration date of a debit card I no longer have. Despite having new cards from my credit union, with different numbers and expirations, I couldn't access my account and got locked out. The only support options provided were email or phone, both of which require a logged-in account. I hope Jeff Bezos can forgive my jesting remarks and help me regain access to the account I pay for.

Hello, I recently received a gift card and a Kindle device as a present. The gift card is for three free books. My parents tried to redeem the gift card, and it worked fine. However, they encountered an error when trying to buy a book as they were not in the same region as the account was registered. They created a new account in the correct region (China) using the same email address as the original European account. I then changed the name and email address of the original account but now I can't log in to the new Asian account. After these changes, I am also unable to access our Audible account. The situation with these two accounts is confusing, and I would appreciate some prompt assistance. Additionally, I am unsure where the money from the redeemed gift card is currently located.

Hello Kevin B, I wanted to inquire about the removal status of the Kindle title "The Sue Kim Story: The Authorized Biography; B01MSLMIFX" from all Amazon sites. Despite your initial assurance that it would be removed within 3 days, it is still appearing after 9 days. Can you please provide an update on this matter? Thank you, Mia Kim and Tommy Vig www.thekimsisters.com

Hello, my name is Philip Handley. I am reaching out today regarding the ongoing issue I've encountered where there have been unauthorized withdrawals from my account. Between the dates of 07/07/[redacted] and 13/08/[redacted], there have been a total of seven transactions that I did not authorize. Despite my repeated attempts to resolve this by contacting customer service, the transactions do not match my account details. The transactions are linked to an unknown individual with a man's name on the account, whom I have no knowledge of authorizing to use my card. I have been directed to your fraud team, including a manager named Daniel, but have yet to receive any response on resolving this matter. I'm feeling frustrated as my concerns are not being addressed seriously, and I am seeking a full refund to be returned to my account.

In the past, my Amazon orders were shipped using UPS, FedEx, or the USPS, but since June [redacted], all deliveries have been sent exclusively via the United States Postal Service to my PO Box. When I try to use my street address, Amazon does not recognize it as valid. This change limits what I can order, as only items that can be shipped to a PO Box are accepted. As a Prime Member, the two-day shipping feature is no longer reliable due to delays at the local Post Office. Packages often take longer to get sorted, resulting in longer wait times. The Post Office's understaffing and disorganization cause further issues like misplacing packages or failing to notify me of arrivals, leading to unnecessary searches. While I understand this is not Amazon's fault, I hope they can allow the use of my street address and return to using UPS or FedEx for my deliveries, as I've encountered fewer problems with them in the past.

Good Morning, I had my stepdaughter look after my 6-year-old on Saturday evening. She often uses our Amazon account and knows the password. However, I did not authorize the following charges: $14.03 $1.07 $10.79 $4.31 $1.07 I am looking to remove these games and transactions from my account due to unauthorized purchases causing overdraft fees totaling $[redacted] at my bank, which they are not refunding. I have changed the password to prevent further unauthorized access to our Amazon account. Your assistance in refunding these charges and removing them from our account would be greatly appreciated. Thank you, Andra

I recently shipped several items to my stepson in Ithaca, NY for his college dorm. Unfortunately, some items were not delivered, possibly due to access issues to the mailroom. I am concerned because he is without essentials like towels. Could you please expedite the delivery of these items or provide replacements quickly? I wish we could be there to assist him in person, but we are in Oregon. His name is Kyle Storie on Danby Street. I appreciate any help you can offer to ensure he receives his belongings promptly. Thank you for your assistance. Debbie.

I bought a Kindle Fire 8 Tablet and a protective cover for my grandson, but unfortunately, the items have not arrived even though I was charged by Amazon. I opted for 2-day shipping and paid an extra $17.60 for it. I'm quite upset as this was meant to be a significant birthday gift for him which was already a replacement for a mishap from Best Buy. I'd like a full refund for the shipping fee and for the items to be promptly delivered to my grandson. This experience has left me feeling let down and disappointed, and I will caution others about potential issues with Amazon. Considering the upcoming holiday season, I am now considering purchasing gifts solely from local retail stores to avoid similar occurrences. This situation has already cost me $[redacted], and the frustration is overwhelming.

Subject: Delayed Amazon UK Order I placed an order on July 18, [redacted], through Amazon EU S.a.r.L. The Order # is [redacted]-[redacted]. The delivery address is for Jonathan S. c/o DIAZ Isabelle at 62 avenue du Lignon, [redacted] Le Lignon, Geneva, Switzerland. The payment method ends in [redacted]. Amazon has not resolved my issue, and I am facing a delay. I was expecting this gift to arrive in time for my son's birthday on July 21, [redacted]. Can you please assist in communicating with Amazon UK to address this matter promptly? Thank you for your help. Warm regards, Ed S./Indianapolis

I received an email from Amazon tonight asking for the return of a Tall Kitchen Drawstring Trash item. I had already sent back this item along with a SimpleHouseware Over the Cabinet Door Organizer Holder in the same package. The Trash item was scented, not unscented as it was supposed to be. Both item description slips were in the package, so I don't understand why I am being asked to return it separately. I'm quite upset that I might be charged for an item I already returned. If Amazon charges me again, I will cancel my account. I want them to contact the warehouse to sort this out promptly. Thank you.

Dear Sir/Madam, I am writing to address an issue I had with an online order I placed. I ordered a mobile phone on August 17th, and it was scheduled to arrive on the 20th. Upon delivery, the courier requested that I meet him at his location instead of delivering to my given address. After some back and forth, he finally agreed to meet at a designated spot. I explained that it was an exchange product and needed time for data transfer before picking it up. However, after reaching the location as agreed, I was informed that the delivery had been canceled and asked to collect it the next day. When I called the courier, he mentioned that another person would deliver it without providing further details, directing me to the call center. I urge for the delivery to be made today, failing which I will have to escalate this matter. Thank you for your assistance. Best regards, Vivek Verma

I have experienced an issue with a monitor I purchased from Audio Video, Inc. on 3-27-15. The monitor stopped working suddenly, even though it was supposed to have a 50,[redacted]-hour lifespan. After checking the connections with another working monitor, I estimate that I have only used the faulty monitor for about 26,[redacted] hours since the purchase. I do not operate it 24/7. Can this be covered under the A-Z product protection? The monitor should have some warranty that guarantees it to last for 50,[redacted] hours. There were no prior issues, and now there is no video output at all. I have asked a local PC repair facility, but they do not fix monitors anymore and suggested buying a new one. I am looking for a replacement or refund. Should I contact the seller or is there another way to resolve this and get a new monitor?

I am inquiring about my order [redacted]–[redacted] placed on 7/31 for a book totaling $31.20 ($28.92 + $2.28 tax). I returned the book on 8/13 and was initially informed I would receive $23.01 back after deducting the $8.19 shipping cost. However, I only received $8.55. Upon checking, it seems the refund was based on the wrong book price of $14.46 instead of $28.92. A customer service agent named Wela acknowledged the error and assured me I would receive the correct refund, but I did not receive a confirmation email. I am seeking confirmation from customer service that the remaining balance will be refunded to me. Thank you.

I am having difficulty removing a review from my profile dated September 18, [redacted]. Despite contacting Amazon's Customer Services twice, the Communities Team has only sent me email instructions on deleting reviews. The specific review in question appears stuck in my Profile without an associated item as the others have. I have successfully deleted reviews in the past but have been unable to remove this one. It is titled: "I have already reviewed this!" My reviewer name is "Liz". Kindly address this internal issue and remove the problematic review from my Profile. Thank you. - Jane Green

I purchased a CharBroil gas grill on August 17th. The item was shipped on the 18th and was supposed to arrive in 2 days. However, it did not arrive, and UPS informed me it was misdirected. Today, I checked the tracking site and saw that it should be here tomorrow, the 24th, a week after I ordered it and 6 days after it was shipped. As a Prime Member, I received free shipping, but I believe Amazon should take responsibility as they paid UPS for a 2-day shipment that was not fulfilled. I suggest receiving a refund for the difference in shipping costs between 2-day and 7-day shipment, or even a full refund of the shipping amount for my grill. I hope you can ensure that appropriate compensation is provided for this inconvenience. Thank you for your attention to this matter. I am a loyal Amazon customer and appreciate your assistance in resolving this issue.

I recently bought a bedside cabinet from Daalshome but I'm disappointed with the quality and paintwork. The cabinet is extremely light and smaller than expected. I contacted Daalshome to return it, and they are requesting photos of the item. They will only offer £15.00 towards the return shipping, but I believe I should be able to return it at no cost since I am unsatisfied with the purchase. My order ID is [redacted]-[redacted].

Order ID [redacted]-[redacted]: Hi, I requested delivery for my order to Ramada Kissimmee [redacted], but I mistakenly believed it would arrive by August 22 or 23. I am leaving Ramada on August 24 to return to Curacao and it seems the packages will arrive between Wednesday and the following Monday. I apologize for the confusion. Can you redirect the packages to my address in Curacao? New delivery address: Howard Luckert Fensohnstraat #20 Willemstad - Curaçao Email: [redacted] Please inform me of any additional shipping costs. Thank you. Howard Luckert