Amazon Customer Service Issues

I noticed an unauthorized charge on my account for a book that I did not purchase. In addition to that, there are other "romance" books also charged to my account that I did not order. My most recent legitimate order was for the book "Liars, Leakers and Liberals" by Jeannine Piro. I have not made any purchases since then.

I made a purchase on Amazon.com using my debit card. The payment was deducted from my account, and part of my order has been shipped. Amazon has currently blocked my account due to suspicious activity. I am located in South Africa and utilized a USA shipping service to split the shipping. I have faced issues since August 9th. I have provided numerous bank statements, including the one displaying the deducted amount, but Amazon is not satisfied. My spouse, A, and I share an account, with my debit card linked to his current account.

I recently received a call from Innereco Environmental Inc regarding the authenticity of Toxbox Replacement Filters sold by Amazon 3rd Party Sellers, including Clean Air Direct. Due to concerns of receiving counterfeit products, lack of direct contact with Clean Air Direct, and the possibility of overcharges or duty fees, I have decided to cancel my order. If the shipment has already been sent, I will refuse it and place a fraud alert on the credit card charge. To verify the legitimacy of the products, Clean Air Direct is encouraged to provide proof directly to me. Contact me at [redacted] or [redacted] to address this matter promptly. For further inquiries, Clean Air Direct is advised to reach out to Innereco Environmental Inc for clarification.

Regarding my recent order on Amazon for 2 boxes of Toxbox Replacement Filter Media 20 X 25 from the 3rd Party seller Clean Air Direct in Cambridge, Ontario, Canada, I want to inform you of a call I received from Innereco Environmental Inc regarding the possibility of counterfeit filters being sold. Due to concerns over the authenticity of the product and the inability to reach Clean Air Direct directly, I have decided to cancel my order. If the shipment has already been sent, I will refuse it and take appropriate action with my credit card company. Clean Air Direct, if you are selling genuine products, please contact me promptly to verify the authenticity. For further inquiries, I recommend reaching out to Innereco Environmental Inc directly.

Order ID: [redacted]-[redacted] Item: KIRJAUDU Women Fashion Roll-up Sleeve Turndown Collar Asymmetric Button Down Blouse T Shirt White M Quantity: 1 Return Reason: Inaccurate website description Customer Comments: The fabric is different from the description, it's a nearly see-through poly instead of "chiffon" or "poly-spandex." The buttons are not as shown, they are an unattractive brassy-gold plastic. Return Request Date: August 10, [redacted] UPDATE: JIEWUXIAN, the seller, has sent the return slip and information as expected. They have also offered a 50% refund to cover return postage if I decide to keep the blouse, even though it doesn't match the described product. I insist on a full refund and that the seller covers the return shipping due to the inaccuracies in the product listing. Shopping online shouldn't involve receiving a different item than what was advertised. I request your assistance in resolving this issue with the seller. Thank you, Merlyn M.

Dear Customer Service, I have been attempting to update my address zip code to [redacted], as it currently shows as 11[redacted], which is incorrect. My recent experience with Chase Bank led to the closure of my account due to an address discrepancy. My local branch verified that there was no error on their end, prompting me to ensure that my information matches. The correct address details are as follows: Dr. Alastair Granville-Jackson [redacted] Denman Street Elmhurst, New York [redacted] I kindly request that you amend your records to reflect the accurate information provided above, including the correct zip code [redacted] without the additional digits. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Dr. Alastair Granville-Jackson

I purchased 4 hours of handyman services through Amazon last Sunday. I included specific instructions for the work order for the technician to bring a drill capable of drilling into concrete blocks to install 2 outside shades on my deck roof, do a small tile job around the fireplace, and mount my TV on the wall. Unfortunately, the technician did not have the correct drill bit and had to make a trip to get one, resulting in incomplete work. In the 4 hours, only 1 blind was installed and the TV was mounted. The technician mentioned coming back on Sunday, but I have not received confirmation. I am hesitant to pay the full amount of $[redacted] for work not finished. If I do not hear from the technician by Thursday, I plan to file a complaint with Amazon and request a reduction in the invoice. I will need to find another handyman to finish the remaining tasks.

I'm feeling very frustrated. I recently applied for the Amazon Visa card and unfortunately was denied. During an online chat, I was informed that my denial was due to updating my debit card. The representative advised me to make a purchase to demonstrate the availability of funds in my account before being reconsidered for the card. I waited 1-4 hours after placing the order and was told I would receive an email confirmation once the payment processed. Today, I spoke with another person who instructed me to call a specific number. Upon calling, I reached Chase bank, and they mentioned that purchasing something was not necessary for approval. I had initially expressed that I didn't want to make a purchase, so I am confused as to why I was advised otherwise.

Hello, I am experiencing difficulties accessing my Amazon account due to it being locked. Upon login attempt, I am prompted to upload a billing statement. Despite multiple attempts to upload the necessary documents, I still cannot gain access to my account. As I will be leaving the country soon, it is crucial that this matter is resolved promptly. I am unsure about the specific type of document required for upload. Furthermore, I use a foreign bank, and the requested documentation is unclear to me. I am uncertain if my bank can provide the necessary document. Any assistance with this issue would be greatly appreciated.

Hello, I am an Amazon seller seeking assistance from seller support. Currently out of the country, I have unsuccessfully tried to contact them via toll-free numbers and the website for two hours. I am reaching out here in hopes that you can relay my message to Seller Support. My product was delivered to Amazon Dallas on 7/30/18 through UPS, but even after 15 days, it still shows as being in transit. My Shipment ID# is FBA15DBSBFYK. I am aware that this might not be the appropriate channel, but I am counting on you to forward this to seller support. As I can't connect through toll-free numbers or the website due to my location, kindly ask them to reach out to me directly via email at [redacted] Thank you for your assistance.

On August 13, [redacted], I placed an order for a "Bamboo Pillow", "Samsung Galaxy S9+", "Tenergy 7W Dimmable LED Desk Lamp", and "PRO-MART DAZZ Deluxe Mesh Pop-Up Laundry Hamper". My Tracking ID is [redacted]. I received an email stating the items would arrive by August 15, [redacted]. However, today, August 15, [redacted], Amazon informed me that UPS couldn't deliver my package and it was returned. They mentioned a free replacement or a full refund. I am unsure about the next steps regarding the refund or resend of my items. Being a new Amazon customer, this situation has been disappointing. I hope to receive guidance on this matter promptly. Thank you.

Hello, I wanted to address the recent message from Amazon regarding the violation of Community Guidelines. They have decided to suppress all of my reviews due to potential bias, advertising, or promotional content, which goes against their guidelines for Customer Reviews. I am unsure about the specifics of the violation but would appreciate more information to understand the situation better. I regularly shop on Amazon and strive to provide honest reviews to help fellow customers make informed decisions. I believe my reviews are genuine and not intended to violate any guidelines. I kindly ask for clarification on the matter to resolve any misunderstandings. Your assistance in this regard would be greatly appreciated. Thank you, Mr. R. Sent from my iPhone

I require assistance. I bought an iPhone 8, an OtterBox, and an Alpha OtterBox glass on July 2nd. The items were shipped to Colombia, South America via FedEx. Unfortunately, the FedEx representative did not include the receipt or the IMEI code. Now, the customs agent is demanding the original receipt from the seller which must comply with specific information outlined in the Colombian regulations. I am in urgent need of Amazon's help to obtain this required receipt with the mentioned specifications to ensure I receive the phone back by next week.

Hello, I tried to contact you yesterday. I was re-registering on Amazon because I couldn't log in to my previous account, [redacted], under the name Alena Pepina. A friend gifted me a £[redacted] gift card from your company, and as I couldn't log in, I created a new account with the wrong email [redacted] instead of [redacted] Now, I cannot access this account where I already transferred the money. I have sent you two emails with the incorrect account details. Please assist me in logging in or transferring the money to my original account, [redacted] I appreciate your help as I am unable to resolve this on my own. Best Wishes, Alena Pepina

I have noticed charges on my bank statement for July and August [redacted] totaling £7.99, which I believe are for Amazon Prime. I did not order this service and would appreciate your assistance in investigating this matter. I recently received a notification about a forthcoming payment in September, which I have already canceled. To my concern, I have identified two more charges for Amazon Prime on my bank statement dated 17/08/18.

I've been dealing with this issue all week. I was told I would receive a call back today by a representative named Caroline. My email address is [redacted] I mistakenly added an incorrect email address, [redacted], in the Public Profile section and now I can't access my account. The account contains both my Amazon credit card and my father's. I have received a defective chain saw and the replacement, but I require the Return Shipment label that was sent to my original email. I just need to get my account corrected. It seems like someone should be able to correct my email address in the Public Profile swiftly.

I recently purchased a flashlight and was offered free shipping if I added another item worth $1.50. I added a second flashlight for $1.99, but ended up paying for shipping twice instead. I received the first item today and expect the second one tomorrow. My order numbers were #[redacted]-[redacted] and #[redacted]-[redacted]. Despite paying the full cost, I feel frustrated with the process as I thought I was only spending $21.00 for the first item and $1.99 for the second, but it all totaled to $31.00. I am disappointed with this experience and tried to contact customer service about my bank statement charges for 35 minutes without success.

I currently have three accounts, all of which are locked. The account names are: - Marcie Greene (Prime trial) - Patricia Molokov (Prime trial) - Mary Rhodes (No Prime) I would like to cancel the first two accounts and have the last one restored so I can place orders. I mistakenly tried to create a new account under a different name after the previous one was locked, hoping it would resolve the issue. I used a gift card for the new account and didn't attempt to use the same credit card from the first two accounts. I have been receiving an email from [redacted], requesting billing information to confirm my details. I want to focus on unlocking Mary Rhodes account as I don't need Prime or any additional features on it. Thank you.

On 27/07, I placed an order on Amazon for a W137 rain gauge that was then transferred to MDG Retail for shipping, with order number [redacted]. On 07/06, MDG notified me that the W137 was out of stock and discontinued, offering a complimentary upgrade to model 47-[redacted], which I accepted. The order change was confirmed via email on 08/08. However, on 14/08, MDG sent another email informing me of a further delay in stock. Despite this, Amazon indicated through an email that they had the product in stock and ready for delivery. It is disappointing that my order could not be fulfilled initially, as this was meant to be a birthday gift and is now delayed. I kindly request assistance in resolving this matter promptly. Thank you. Best Regards, P Kernick.

I attempted to purchase a laptop for $2,[redacted], but my payment was initially denied. Surprisingly, I received an email confirming the transaction later. Unfortunately, I cannot access my Amazon account; even after attempting to reset my password multiple times, I am unsuccessful. I suspect that Amazon has banned me. As a result, I would appreciate reassurance that my Amazon Prime subscription will not be charged and that the laptop transaction is canceled. Amazon Pay payment ID: P01-[redacted]-[redacted] Thank you.