Amazon Customer Service Issues

Seller Account: Midtown Miami Books Email: [redacted] Owner: F. Ortiz Dear Amazon Payment-Fund Department, I am shocked that you, Amazon, would accuse me of selling items illegally on your site. All items sold were delivered to the winning bidders according to your policies. The transactions can be verified in your system as on-time deliveries. I am eager to know when the funds from the sales will be released. I have been waiting for a resolution for one year and six months. Please transfer the funds to my bank account as the debit card linked to my Chase account ending in [redacted] is closed. Funds should be sent to: Name on Chase Bank Checking Account: F. Ortiz Account Number: [redacted] Routing Number: [redacted] Approximately $[redacted] is due. For any communication, please call [redacted]. Best Regards, F. Ortiz

Hello, I am from the United States and recently traveled to India for a meeting. I placed an order on Amazon on June 30th using a kind lady's address and phone number. However, the package has not arrived yet. Despite numerous attempts to contact customer service, my account is on hold, and I have not received any assistance. I requested to speak with a manager, but was denied access due to my account status. It has been over a month, and the situation remains unresolved. I believe the manager should reach out to me given the circumstances. I am disappointed by the lack of communication and the rudeness of the customer service representative, Mani. I have never experienced such poor service from Amazon before. I expect resolution and possibly compensation for the inconvenience caused.

Hello, I am contacting Amazon on behalf of Illini Bluffs Elementary School PTO regarding our upcoming golf outing. We are seeking donations for our raffle during the event. Would Amazon be willing to contribute a gift card for this cause? Any support would directly benefit our students and school. Your generosity is greatly valued. Thank you for your consideration. Best regards, Brittany Y.

I have encountered several issues while attempting to contact the customer service team regarding two minor problems. This frustrating experience began over a month ago with what was described as a "glitch." Recently, when inquiring about a giveaway prize I won but did not receive, I was informed that my account was unverified without any further explanation. Despite requesting to speak with a supervisor for clarification, I was advised to contact another department, improperly transferred during a chat session, and faced difficulties reaching a supervisor via phone. The lack of assistance and transparency has led me to question the benefits of my Prime membership. I am seeking to escalate my concerns to a manager or supervisor with a clear understanding of the situation.

Approximately two weeks ago, I added a gift card balance to my Amazon account. I used this balance to purchase a movie on Amazon Prime on Monday night. The following morning, I noticed an unauthorized purchase on my account for two Playstation gift cards, draining the remaining balance from my gift card. I immediately contacted Amazon, and despite changing my password, I was told there was no unauthorized activity on my account. After multiple attempts to rectify the situation and being promised follow-ups that did not occur, I was frustrated. Today, I received another email claiming there was no unauthorized activity, even though I did not make the purchase. After requesting to speak to a supervisor, I was met with rudeness and told the purchase was made from my laptop, which was not the case. I feel frustrated and dissatisfied with the handling of this situation by Amazon.

On August 4, [redacted], I tried to leave Seller Feedback on Amazon, but it was not posted due to concerns of a possible "relationship" with the product or seller. Upon checking my profile, I noticed that all my reviews, including recent ones, had been deleted. Additionally, when I tried to ask a community question, I was informed I needed to be in good standing. I reached out to Community Help twice seeking clarification but haven't received a response. Despite reviewing the guidelines, I couldn't find any violations. I have always been a respectful customer with many reviews posted and am puzzled by the blacklisting. It's disappointing as I believed Amazon valued its customers. I am unsure how to proceed. Should I share this issue on social media for opinions?

On 08/06/18, I placed an order for 4 pairs of Norty aqua shoes and 3 pairs of Ningmeng aqua shoes with a free Prieme offer. The order was due to arrive yesterday, but only one box, labeled as "foetrol," was delivered this morning. Upon checking the tracking information, it indicated that the order had been delivered, showing a picture in my account with the box and another package. However, upon opening them, only the box was found, and the shoes were missing. I was home the whole time, and the delivery person did not ring the bell or knock on the door. My name is Maria Y. Crisp, and my order number is #[redacted]-[redacted]. I am not requesting a refund, only the delivery of my missing shoes. Thank you for your assistance.

I recently ordered the book "The Abolition of Man" on Amazon but found a better price at a local bookstore and decided to return it. I chose the option to have the refund credited to my Amazon account for convenience. However, when I made a new purchase, my credit was not applied correctly, causing confusion with my payment method. Amazon even defaulted to an inactive card. I had to switch the payment method to my credit card manually. I am frustrated with this return process. If my credit cannot be applied to my purchase, I would like it refunded to my Discover card account instead.

I placed order number [redacted]-[redacted] expecting delivery on Friday, August 10th for assembly. However, upon checking my Amazon account, it shows the delivery has been rescheduled without my request. The delivery date now varies between Sunday and Monday which does not work for me. This unexpected delay is quite inconvenient as I won't have assistance on those days. I was not informed about this change, and only noticed it by logging into my account. I appreciate clarity on why this occurred.

Dear Representative, My husband and I recently applied for an Amazon credit card to earn 5% points on Amazon.com and Whole Foods Market purchases. During the Prime Day promotion at Whole Foods Market, we realized that only Prime Members could receive the 5% reward instead of the 3% we were getting, so we signed up for a 30-day Prime trial to test this out. However, upon checking my Chase credit card statement, I was dismayed to see that I was still earning 3% reward points instead of the promised 5%. After multiple calls to Chase and Amazon customer service, I was informed that I needed to manually upgrade my Amazon credit card on my account to receive the 5% reward. I am frustrated as I made purchases under the assumption of earning the higher reward rate. I plan to switch to a full year Prime membership and would like to request credit for the 2% difference between what I should have earned (5%) and what I actually earned (3%). I feel I was misinformed by Whole Foods cashiers and lacked clarity from Amazon customer service. I would appreciate better communication regarding the necessary steps to receive the 5% reward in the future. Thank you for your assistance. Sincerely, Sarah C.

I am quite frustrated as I have been unable to access my account for over a week. I was using my alternative account [redacted] and was in the process of redeeming a $[redacted] Amazon gift card when unauthorized activity occurred, leading to my account being locked. Amazon support informed me that my billing details can only be accessed by specialized account teams for security reasons. They have asked for verification of my credit card number, which has left me confused. I demand a refund for the $[redacted] gift card that was misused on my alternative Amazon account. I am eager to have this issue resolved promptly.

I placed an order for a printer cover and Hit Anti Roach Gel on August 2, [redacted], and made payment of Rs.[redacted] via UPI on my phone. I cancelled the order on the same day, but I have not received the refund yet. On the same day (August 2, [redacted]), I placed another order for Hit Anti Roach Gel and made the payment of Rs.98 through a credit card and Rs.50 through Amazon payment. I received the Hit Anti Roach Gel on August 7, [redacted], but I am still awaiting the refund for the initial payment of Rs.[redacted]. I have tried contacting Amazon customer care representatives but have been unsuccessful. Kindly address this issue promptly.

I placed an order for a mobile phone on the 9th with a promised delivery by 5 PM on the 11th. The delivery boy told me he would deliver by 6 PM but is now avoiding my calls after that time. I am still in the office waiting, as tomorrow is a holiday. It would have been better if he had updated me on his status. This experience with Amazone is disappointing. Requesting Amazone to ensure their delivery persons communicate promptly. I want to know why the delivery person is not answering calls. Request for a call back at [redacted] within 5 minutes. The delivery address is my office, but if not possible today, can the delivery be redirected to Uttam nagar tomorrow at my residence. Urgently seeking a call back.

I purchased two Samsung fast chargers on August 3rd through a Prime order, along with two cords. The cords arrived promptly within two days, as expected. However, I've been waiting for the chargers, which are supposed to arrive today after an 8-day delay. This wait has left me without a charger for a week, contrary to my anticipation of a Sunday delivery due to the Prime order's in-stock status. Upon placing the order, it was indicated that the cords would arrive in two days, but the chargers would be delayed until Wednesday, without clarification. Currently, it shows that the chargers should be delivered today, yet no explanation has been provided. I rely on our Prime membership for efficient two-day shipping, but this experience has been quite disappointing.

Order # [redacted]-[redacted] for Rabbit wine bottle stoppers was placed for gift items. The items, as shown in assorted colors in a neat case online, were disappointingly different upon arrival. Instead of the expected packaging, they arrived in a plain plastic bag and the colors did not match the website. This was meant to be a gift for an upcoming event, but I cannot use them. Sadly, returning them is not feasible due to high costs as I do not reside in the US. A refund would be greatly appreciated. Being a loyal customer since [redacted], I hope for a quick resolution soon.

Subject: Amazon Coupon Extension Request Hello Amazon, I am writing to ask if it's possible to extend the 10% coupon offer by one more day. I missed the expiration date due to a difficult move and dealing with mold issues. I have been occupied with sorting out challenges in my new apartment, leaving me with very little time. I would greatly appreciate any consideration on this matter. Thank you for your understanding. Best regards, Shelley

I have been a loyal Amazon Prime member for many years. My [redacted] Prime membership payment of $[redacted].92 was successfully charged to my Visa on 1/29/18. Unfortunately, I am experiencing issues accessing my Prime membership using my current Gmail account as my Amazon purchase history prior to [redacted] has been erased. My previous email account [redacted] is no longer in use due to switching providers, and I am unable to access it. I kindly request to have my purchase history transferred from my old email to my new Gmail address. Additionally, I am encountering problems with accessing Amazon Prime TV on Roku. I kindly ask for assistance in resolving this issue and restarting my [redacted] membership from the date this matter is rectified. Thank you for your help. Please contact me via email at [redacted] as I am hearing impaired and rely on email communication.

Subject: Issue with Order of Boat Rockerz [redacted] On-Ear Bluetooth Headphones (Carbon Black) Dear Concerned Person, I would like to draw your attention to my recent order of Boat Rockerz [redacted] On-Ear Bluetooth Headphones (Carbon Black) with Order# [redacted]-[redacted], placed on August 9th. The delivery was scheduled for August 13th, however, upon checking today, I noticed that the shipment has been returned to the supplier. After discussing this matter with one of your telecall agents, I was informed that the shipment was damaged during transit, leading to its return. I was advised to reorder the product. I am concerned because I had originally purchased the headphones at a discounted price, and I have now discovered that the current price is significantly higher, almost a 50% increase. I believe it is unfair for me to bear this cost difference when the fault lies with the shipping process. I kindly request that you review my case and provide me with the same product at the original price that I had ordered it for. Looking forward to your prompt response and resolution. Thank you for your attention to this matter. Best regards, Mohit Batra

I recently experienced an issue where my customer review history was removed from my profile on Amazon after I left a seller feedback regarding a defective product. Upon submitting the feedback, I was informed that my review would not be posted due to a perceived bias. Additionally, when I tried to ask a question in the community, I was told I was not in good standing. Despite reviewing the community guidelines, I cannot identify any violations on my part. I have reached out to community help twice asking for clarification but have not received a response, despite providing my contact information. I came across an article from a consumer review organization detailing similar experiences with Amazon's community culture. The report suggests a pattern of hostility towards customers questioning actions by Amazon. I am seeking advice on an effective way to address this issue with Amazon. Any suggestions would be appreciated.

My ex-girlfriend, B.E., and her son, whose ex-husband is in a gang, have been causing significant issues for me. They have manipulated my phones and internet using an Amazon Web Services account, committing fraudulent acts and making unauthorized charges on my credit cards. Additionally, unauthorized access to my Xbox account has led to significant financial losses, including stolen Bitcoin. They have also spread false information in town, resulting in threats against me. These actions have even led to me being wrongly hospitalized due to false suicide threats made using my phone. I urgently need assistance to remove unauthorized access from various accounts, as these individuals have caused significant harm and damage to my life.