Amazon Customer Service Issues

Hello, Today, I received a charge from Amazon.com for a membership that I never signed up for. Despite not agreeing to any membership or subscription, I found myself enrolled in Amazon Premium with my phone number without receiving any prior communication about it. I haven't made any purchases on Amazon, only browsed for prices and decided not to proceed due to high shipping costs. The only reason they have my credit card details is that I entered them to check prices. I was charged $12.99, and I would like to know the process for obtaining a refund.

I am seeking help with repairing my Alcatel A-30 cellphone, bought from the Amazon Retail store at North Star Mall in San Antonio, Texas, USA, along with your Protection Plan. My cellphone number for repair is [redacted]. Currently using a friend's borrowed phone at [redacted]. My email address changed from [redacted] to [redacted] I require a mailer box for sending the phone for repair or the local authorized repair center's name. The screen is cracked, and the bottom buttons do not function properly. The pull-down screen for airplane mode, WIFI, or flashlight is inaccessible. Despite trying to reset the phone with no success, I will need the repairs done by October [redacted] due to health reasons.

Hello, my name is Jessica. I reside in Tracy, CA. Last year, I rented the book "Janson's History of Art, Volume 1 Reissued Edition (8th Edition)" as a semester rental. I returned it on time at my local UPS store, but it is showing as overdue. I have been charged $7.99 a month, and despite returning it along with two other books that were received fine, this one seems to be missing. The UPS store couldn't provide another receipt or look it up when I revisited. I need to stop the monthly charges as I returned the book. I am unsure what happened to it after I dropped it off at the UPS store. Can it be located using a serial number or another method? Paying $7.99 since December [redacted] for a book I returned on time is frustrating. Please respond quickly. Thank you.

Hello, My name is Fabienne Anne Adolphe-Rivette, an Amazon customer residing at 5 Keywest Avenue, Toronto, Ontario M6E2A7. Last Saturday, I ordered Geox black shoes and a red rose backpack. I contacted an Amazon employee yesterday evening, who efficiently helped me replace the order as I didn't receive the package. After inquiring with my neighbor upstairs, I discovered she had received the package and I retrieved it from her husband. The black shoes fit perfectly, so no delivery is needed. However, the red rose backpack I received is smaller than expected. I would like to exchange it for a new one on Thursday, August 29th, [redacted]. Can I exchange the new backpack with the one I have already received? Kindly advise. Thank you for your assistance! Best regards, Fabienne Anne Adolphe-Rivette

I trust Amazon and am a loyal Prime customer. I mistakenly purchased CBD oil for pain through a $50 Rewards survey. Despite calling immediately to cancel the order, I was informed it couldn't be canceled. My attempts to contact the website via email were unsuccessful. I have initiated a dispute with my credit card company. If the package arrives, I will refuse delivery and return it. Can anyone provide assistance regarding Order #[redacted]9 and Customer #[redacted]9?

On August 5, I asked my son to order a weed puller from Amazon and provided him with the website link. I have an Amazon Visa, but he has Prime. He ordered what I thought was a four-prong Fiskars weed puller for around $50-55, to be delivered to his address due to delivery issues at my residence. When I received the invoice to reimburse him a few days ago, I was shocked to see the price was nearly $40 more than I expected and that the order was not fulfilled by Amazon, but by a different seller. This price difference is concerning, as I could have purchased two tools for the price I was charged. I would like to understand what happened and how to prevent this from occurring in the future.

I ordered 2 tires from Amazon to save some money and have them delivered home. However, Walmart offered the same tires with shipping to a nearby store for the same delivery date. After 18 hours, I received a notification of a 4-day delay in the Amazon shipment. I had to request a cancellation and refund from UPS, which will take 5 business days. This situation leaves me without tires for a week or lacking the funds to purchase from Walmart until the refund is processed. This experience has been disappointing, and I plan to cancel my Prime membership before it renews.

Hello, my Amazon account got blocked for security reasons. I attempted to place orders twice. Initially, a payment was declined due to a card limit issue. After increasing the limit by $[redacted] with my bank, I reordered the items and confirmed the charge went through. Despite this, Amazon blocked my account and appears to want to charge me again, which caused another payment decline. Now, my orders are on hold, and I cannot access my account. I have not received any of my orders. I already sent my billing statement to Amazon in response to their request, but they are now asking for the same information via fax. I am confused and frustrated by this situation.

I recently placed multiple orders within the last week. Initially, I paid for one-day delivery on an item, but it was delayed. Customer service refunded the expedited shipping fee, yet I am still awaiting the delivery. Following that, I ordered several items with a two-day delivery option, which has also not arrived. After contacting customer service, they mentioned they would waive the delivery charge, despite my Prime membership already covering this. Unfortunately, our conversation was abruptly cut off before I could clarify this. Lately, I have been dissatisfied with the Prime service due to these delays, and I am considering canceling once my current subscription expires. Having Prime was essential for prompt deliveries, especially since I have art classes and deadlines to meet. I am seeking clarification on these issues. Thank you. - Sallie

Subject: Refund Inquiry Hello Team, I am a loyal Amazon Prime member since May '18, and I have been charged the annual fees through automatic payments on my credit card every month. However, I have yet to receive the refund that the customer care executive mentioned was processed back to my credit card account. I have attached my credit card statements from the last three months for your reference, which clearly show debits but no refunds have been received. Please kindly address this matter promptly, as I will escalate it to the appropriate authorities if necessary. Thank you for your attention to this issue. Best regards, Pradeep N. Maalik Director Tanisha Travelinkk

I have recently experienced two attempted charges of $14.29 each on my bank account labeled as Amazon Prime. These charges were denied both times as I have not made any purchases from Amazon nor have I shown any interest in Amazon Prime as I primarily use eBay. I am concerned either your company obtained my bank details to enroll me in a service without permission, or my account has been compromised. Past hacking incidents involved significant purchases, while now only Amazon Prime charges I did not authorize are appearing. I suspect your company's involvement in this unauthorized activity. I request clarification on how my bank information was acquired and demand the halt of these charges. If it is not your doing, I seek assistance in identifying the source of this breach to prevent further issues. After speaking with my bank, they suspect your company's involvement in accessing my account details for Prime subscriptions, a common occurrence according to them. I appreciate any insight you can provide on resolving this matter.

Regarding order #[redacted]-[redacted]: On 8/27, I ordered the Camp Chef EX90LW Explorer Outdoor Camping Modular Cooking 3X Stove for my family's camping trip near Flagstaff, Arizona. However, the delivery was delayed, and I did not receive the package on time. Despite reaching out to customer support, I was informed that nothing could be done until Saturday. The supervisors I spoke to were unhelpful, only offering a $5 credit for the inconvenience. I was even suggested to buy a cheaper 2-burner stove at Walmart instead. This experience has caused me to spend more money and time to acquire the stove elsewhere, disrupting our vacation plans. I am disappointed with the poor customer service, especially during a holiday weekend. This situation has not met my expectations as an Amazon customer. - L. M. Gallagher

I am Payshence H. On August 27th, I ordered a Speck Products Gemshell Cell Phone Case for my iPhone 8 on Amazon Prime. The item was meant to be delivered to my address, but it ended up at a location in Escondido, which is far from my home. I expect Amazon Prime's quick delivery promise to be met, especially since I pay for this service. When I contacted customer service, they implied that I entered the wrong address, which I did not. Despite assurances of a callback, I have not heard from them. The case I ordered as a gift is now missing, causing a lot of frustration. I am disappointed with the poor customer service and lack of communication. I would like the case to be delivered promptly and some form of compensation for this inconvenience. If this issue is not resolved satisfactorily, I may consider canceling my Amazon Prime subscription. I urge Amazon to rectify this and improve the delivery process to prevent such errors in the future.

Dear Dilip, Thank you for reaching out to me. I am curious about the operational procedures at Amazon. Many have mentioned they have shared my feedback with the relevant department. If you are not the concerned department, why did you get involved? It is disheartening that everyone at Amazon continues to provide the same response repeatedly. This leads me to believe that nobody at the company is truly dedicated to resolving customer issues. I have a few questions for you: (i) Why was my ID blacklisted within your company? (ii) Who and why was I labeled as "CUSTOMER REFUSED TO ACCEPT THE DELIVERY"? (iii) Why am I being compelled to place a pre-paid order first to lift the COD ban? (iv) In protest, I have uninstalled the Amazon app and will inform my friends to do the same. If I do not receive a satisfactory response, I will have to consider seeking legal assistance, as I feel unjustly accused and believe it is an attempt to damage my reputation. Thank you.

I am concerned about my privacy. I recently placed an order on Amazon for a Nokia [redacted] mobile on 27/08/[redacted] with Order #[redacted]-[redacted]. I am satisfied with the product and service. Today, on 31/08/[redacted] at 09:43 am, I received a message from "IM-AMAZHN" stating that I won a Tata Safari in a lucky draw contest. I understand this is a scam. Shortly after, I received a call from +91 [redacted] claiming to be from Amazon service center, repeating the same scam. I am troubled about how they obtained my information and violated my privacy. When I confronted them, they became abusive. I intend to report this to the consumer court.

I ordered a GoPro Hero 5 Session from Amazon a week ago, but the shipment seems stuck for the past 5 days, showing it's still at the carrier facility. Tracking on i-parcel indicates that "additional information is needed before the item can be shipped." I haven't received any emails from either Amazon or UPS requesting more information, so I'm puzzled about the delay. Interestingly, I placed another order on the same day, a product from an independent seller, and it's shipping smoothly. The tracking number for the stalled shipment is AGSIPNJ[redacted]. I appreciate any assistance you can provide. Thank you in advance. - Eldad D. - [redacted] - +[redacted]

I recently received my order, #[redacted]-[redacted], which was scheduled for August 29 but arrived late on August 30. The packaging was severely damaged with tape and cardboard patches, and the wooden shelves' corners were broken. Additionally, there were no assembly instructions included, and crucial plastic pieces for the main posts were missing. The four corner posts could not be assembled as they came in two pieces each. I am requesting a replacement shelf to be shipped via next-day air and delivered by Saturday due to the inconvenience of the late and damaged delivery. As a loyal Amazon customer, I have purchased numerous items and expect a timely resolution to this matter. If the replacement does not arrive by Saturday, I will have to consider involving my attorney.

Dear Amazon Customer Service, I am writing to address the issue with my email account [redacted] Since June, my Amazon account has been mistakenly closed due to an erroneous claim that I disputed an order with the number [redacted]-[redacted]. Despite numerous attempts to resolve this by contacting my credit card company, it was confirmed that no payments were ever denied to Amazon. I have invested significant time and effort into resolving this matter, only to receive unhelpful emails from Amazon redirecting me to my credit card company. Eventually, after a joint call with my credit card company and Amazon, it was proven that the error was not on my end, prompting Amazon to acknowledge their mistake. I was promised a $[redacted].00 credit and the ability to return three items affected by the account closure. However, I encountered further issues with a broken torch return not being recognized, as well as missing credits and overcharges from a previous student account in [redacted]. Despite my loyalty and financial support over the years, I have been gravely disappointed by the lack of resolution and inadequate compensation for the inconvenience caused. I am deeply dissatisfied with the handling of this situation and if not promptly addressed, I will escalate this matter to the Consumer Department of Justice. Amazon's response to this matter has been utterly disappointing. Sincerely, Kai

I placed an order that was shipped via Ontrac (tracking number: C[redacted][redacted]). Despite knowing my building would be closed, I was concerned that Ontrac might not handle delivery the same way other carriers do by attempting redelivery the following day. I monitored the tracking status until 9:30 pm, and was informed that the package would likely arrive the next day on 8/31 or 9/1. To my surprise, I discovered this morning that it was marked as delivered at 10:30 pm outside the building, which unfortunately led to it being exposed to rain and potential theft in my neighborhood. The package was left after I was informed it wouldn't be delivered that evening, leading to its disappearance. I have contacted Ontrac regarding this issue, and I am requesting a replacement to be sent to an Amazon locker or an alternative secure location due to the concerning delivery experience with Ontrac.

Dear Amazon, I have been having a challenging experience shopping with you over the past year. My recent order (#[redacted]-[redacted]) placed on August 17, [redacted], for rakhi for my little brothers was unexpectedly delayed. Despite paying extra for faster delivery and selecting the quickest available option paying around Rs.60, the product has still not been delivered. I have contacted customer support multiple times without receiving a satisfactory response. Considering the importance of the item, a rakhi, being delivered on time is crucial. This is not an isolated incident as I have faced similar issues with more than five of my orders in the past, including a missing book, gaming console, trimmer, Nike bag (a birthday gift), and more. I am seriously contemplating leaving a negative review on the Amazon site and considering canceling my Prime membership due to the frequent delayed deliveries, despite holding the subscription for faster service. I expect better service to address these ongoing issues promptly. Best regards, AdityaV