Amazon Customer Service Issues

Hello, I am reaching out regarding order no. SO-[redacted]9, for the Google Pixel unlocked model with version G-2PW4200. We were under the impression that the G-2PW4200 model we ordered was an international version compatible worldwide. Unfortunately, the product we received is the North American version, G-2PWW4100, instead of the [redacted] version we intended to purchase. Upon searching on Amazon using the keyword "Pixel G-2PW4200," the phone you sent us was listed with a price of $[redacted].99, leading us to place the order based on this information. It seems like a mistake, as the US version was incorrectly associated with this search term, causing confusion. Although we tested the phone upon arrival in the US and it worked fine, the issue arose when using it in India due to it not connecting to the 4G LTE network as it is tailored for the US region. Since the version number is not visibly displayed on the phone, we were unaware of this mismatch until receiving the product. We now seek assistance in returning the item, and we appreciate your cooperation in resolving this matter. Despite reaching out to customer service beforehand to confirm the international compatibility, we still received the incorrect version. We understand mistakes happen, and we hope for a prompt resolution.

On August 31, I placed an online order #[redacted]-[redacted] and paid with a MasterCard ending in [redacted]. The total order price was $23.98, with a shipping charge of $6.00. The transaction initially seemed secure as it was approved and confirmed to be shipping. However, soon after, there was confusion when it appeared there might have been a mix-up with different credit cards or potential fraud. Though my MasterCard ending in [redacted] was indeed used and confirmed from my transaction history, the receipt showed a charge of $25.00 for the item and $7.00 for shipping, while the actual prices were $23.98 and $6.00 respectively. Furthermore, an email update indicated that the payment was denied, and the card used was switched to a Visa ending in [redacted], a card I do not own or have ever used on Amazon. This situation appears to be a case of credit card fraud, where my MasterCard payment was accepted, but then the information was altered post-purchase to a Visa without my authorization.

I have valued Amazon for its ease of use, competitive pricing, and fast shipping. Recently, I faced challenges with removed reviews and unhelpful customer service responses. Seeking clarification through email, chat, and phone calls left me unsatisfied, as the final response contradicted previous ones. Trust in reviews is crucial, and preventing legitimate customers from sharing their opinions impacts this. Reporting inaccuracies in product listings has not led to corrections, affecting the integrity of Amazon. My issues have not been about late deliveries but rather with non-functional products. Accusations of review falsification are unfounded, and if trust cannot be maintained, I may no longer use Amazon. I ask for recent gift card credits to be refunded to my original payment method, as I do not plan to order from Amazon again. Thank you for your attention to this matter. Sincerely, Joseph R.

I recently ordered 3 DVDs which were split into two separate orders. The first order arrived with only 1 DVD, while the second order had two copies of the set but was missing the 3rd DVD. When I contacted customer service, I was informed that I had to wait for the package containing the duplicate set to arrive before returning the extra one. However, there was no explanation for the missing 3rd DVD. After receiving the second order with the same issue, I called again to arrange a return and refund for the extra set. The conversation was frustrating as I had to repeatedly explain the situation and eventually received a paid UPS label by email. The employee I spoke to insinuated that the error was on my end, claiming I accidentally ordered two sets and canceled the 3rd DVD, which seemed unlikely. I believe there may have been a glitch in the ordering system due to how the items were added to my cart. I hope for a thorough investigation into this issue and a resolution. An apology for the unpleasant interaction with customer service would also be appreciated.

Dear Ripndip, I am reaching out regarding the product featuring Nermal, the aggressive cat. However, the depiction of the cat giving the middle finger is quite disrespectful and shows a lack of respect. Those who are using it to express their dissatisfaction seem to struggle with organizing their thoughts and expressing themselves effectively in English. It appears they may be part of a segment in our society that struggles with creativity and communication skills. As a company aiming to help people progress in our society with innovative ideas, I believe we should not condone or endorse expressions of anger and disrespect like the one portrayed in this product. Could you please consider discontinuing the sale and promotion of this offensive item? I regret to inform you that I will not be supporting any company that promotes such disrespectful and aggressive products. Thank you, Merle Ward

Hello! I would appreciate assistance with our issue. We own two homes and believe we have two separate Amazon Prime accounts, using Roku in both locations. We purchased the latest season of The Handmaid’s Tale in Seattle but are unable to access it at our cabin without buying it again. We suspect the problem lies in the two accounts, and we may need to cancel one. Unfortunately, we are at the cabin for two weeks without access to our home computer for password verification. Here are our details: Husband: William (Bill) Ames, [redacted] Wife: Gretchen Chambers, [redacted] (holds password) We kindly request help in identifying and resolving this so we can enjoy the show at the cabin. Thank you for your assistance. Gretchen Chambers

Hello, my name is Angela S. I encountered an issue while trying to purchase 2 copies of Destiny 2 Forsaken, one for myself and one for my boyfriend. The first payment went through smoothly, but the second attempt failed, leading to my account being locked after a third try. I had reached out via email before the game's release to explain the situation but have since bought the game elsewhere. I'm struggling to log into my account to rectify or cancel the order. I managed to re-access my account but can't navigate away from the devices menu on my Galaxy 8 phone. With upcoming events like a birthday party, I kindly request that any orders related to Destiny 2 Forsaken be canceled as I no longer require them. I appreciate your assistance, Amazon. If necessary, I will contact you via phone tomorrow for further help. Despite my attempts to cancel through the account, it remains locked, and the delivery date is approaching. Thank you for your understanding.

Hello. I have been struggling with returning an order for three months. Order number [redacted] was canceled due to late delivery. It was meant to arrive before mid-June for a hiking trip. Since August, I keep receiving calls from the delivery company trying to deliver the item. Despite explaining multiple times, they reassure me it will be returned, only for someone else to call for delivery the following week. I have sent multiple emails about this. Could you please help me with this issue?

As a longtime Amazon customer, I have always relied on them for my purchases over the past decade. Recently, I encountered a minor setback while trying to complete my order for school clothes for my son. I reached out to inquire about a loyalty discount, which I have never done before, but unfortunately, I was informed that it was not possible, and the call abruptly ended. Despite the abrupt response, I am more disappointed by the inability to receive even a small discount this one time, especially considering my loyalty as a customer. I plan to proceed with my purchase on Friday once I receive my paycheck. Any assistance or gesture from Amazon would be greatly appreciated on this occasion. Thank you, Larry Scafuri

Subject: Unauthorized Changes to My Amazon Account I was alarmed to discover unauthorized changes to my Amazon account. Despite contacting customer service over the phone, I did not receive any helpful assistance. I received an email notifying me of the changes made to my account, which included a new email address not associated with me. The instruction given to cancel my credit and bank cards is not a satisfactory solution but reflects a lack of responsibility on Amazon's part. My name is Bill Panos, a Construction Inspector at Albuquerque / Bernalillo County Water Utility Authority. You can reach me at [redacted] or [redacted], or via email at [redacted] Thank you.

Dear Amazon Customer Service, I am writing to request that my email address be changed back to [redacted] It appears to have been altered without my authorization back in August. I reside in La Porte, Indiana, ZIP code [redacted], and my name is Sean Phillips. It seems there was a request to modify it, but I did not initiate this change. I am experiencing difficulty accessing my account as my current password is linked to [redacted] Recently, my Facebook account was compromised when someone attempted to log in from Florida. I am concerned about the security of my accounts. Kindly verify the change records and restore my original email address. Please disregard any claims of a new email address associated with my account as this is incorrect. Thank you, Sean

I have been purchasing Kindle Books for many years. I always get the latest J.D. Robb "In Death" books. Today, I received the preorder of "Leverage in Death" with no issues. When I tried to download some earlier books from the cloud, I found that all but the last 3 In Death books were missing. I had previously bought books 1-43, and now it seems like I have to pay for them again. I buy books from Amazon regularly, but I am concerned about my purchased books disappearing from the cloud.

I tried to leave a review but it was rejected and I was directed to Amazon's feedback page. I am having trouble finding where to submit it. Order # [redacted]-[redacted] The package was badly shipped by FedEx with damaged packaging and no attempt at repair. I am disappointed with both FedEx and Amazon. The item is the largest I have ordered from Amazon, so I was eager to see how it would be shipped. The package arrived in Wichita on Thursday and was supposed to be delivered on Friday, but it was flagged as damaged. Despite waiting at home, FedEx did not attempt delivery until the following Tuesday. The box lacked proper padding for the office chair I ordered, with no bubble wrap or airbags. It arrived in poor condition and the wrong color was sent, which is Amazon's mistake. We are returning it and hope UPS will accept the damaged box.

I recently bought a pair of Crocs sandals from you and had to return them because they were too big. I was supposed to receive the refund by the 30th, and you provided me with the number [redacted] in the email you sent. However, as of today, the money has not been deposited into my account. You mentioned that you have processed the refund, but I have not seen it credited. I have been waiting to make another purchase from you, so I am concerned about whether my money is coming back or not since it's a significant amount. I had thought of spending up to INR 14,[redacted] on two sets of diamond original sets, but my payment has not been received yet. Please check into this for me and let me know. I am worried about my elderly age getting stuck waiting for so long. Please provide me with some information. Thank you. Madhusudan G. from Nagpur.

Hello, Approximately 25-30 days ago, I signed up for an Amazon Prime free trial but decided to cancel the membership the next day. Despite canceling it online, I still saw the Prime membership while shopping. I contacted Amazon customer service, and the representative informed me that the cancellation didn't go through but assured me she would cancel it for me on the phone. She confirmed that there would be no charges. Today, I was surprised to find a charge of $90.83 on my credit card, even though I had canceled and never used the Prime membership. I am confused about why this charge occurred. Looking forward to your response, Megan

I've noticed I'm always automatically signed in with my credit card details saved on Amazon. I'd rather input my credit card information each time I make a purchase for added security. I unintentionally clicked on Prime and don't actually need it; I just wanted to buy two pieces of ladies underwear. Could you guide me on how to remove Prime and shop on Amazon without saving my credit card details? When booking flights, airlines always ask for my credit card details, which I find more secure. Hence, I prefer Amazon to operate similarly. Most importantly, please cancel the accidental Prime subscription. Thank you. Best regards, P. Bourke.

On June 28, I purchased an adjustable bed from Classic Brands, and it seems that they have not received payment. I had applied for and been approved for the new "Prime Credit Card" with a generous limit of over $18,[redacted], assuming this was the payment method used. After receiving a notice from the chargeback department indicating non-payment, I promptly responded on September 4, [redacted], with the necessary information. I am currently unable to access my account as I await resolution. How long does this process typically take? There seems to be a lack of information available, making it difficult to anticipate what to expect. Contacting Amazon without being logged in is proving challenging, as I am currently locked out, creating a frustrating cycle of waiting for updates. Your guidance on this matter would be greatly appreciated. Thank you. - Patti C.

I am contacting you on behalf of my son-in-law, who is unwell. Some months ago, Shannondoah Rodgers purchased two toy car suitcases, a yellow one, and a red one, for his granddaughters. Unfortunately, the back wheels of the red car have come off and are beyond repair. We are inquiring if it is possible to have the defective car replaced or receive a refund without having to return the item. Thank you.

While watching Amazon Prime streaming, the program stops, and we receive a message stating "Your bandwidth is too small." What are the streaming requirements for Amazon Prime, and how large does our broadband need to be to prevent these interruptions? Last night, we had to turn off a program due to Amazon Prime's subpar streaming failing to restart. Verizon has indicated the problem lies with Amazon Prime's streaming, which they describe as "too broad." We tend to avoid Amazon Prime's streaming due to these frustrating interruptions. This issue seems unique to Amazon Prime, as we have not encountered it with any other streaming service. It is disappointing that Amazon Prime charges $[redacted] annually while providing inferior streaming quality. It is essential to address and resolve this problem promptly.

I contacted Amazon at 1-[redacted] to address a $3.99 monthly charge on my account. Following advice from a representative, I purchased Google Play cards totaling $[redacted] to resolve a hacking issue. Subsequently, I was instructed to buy more cards due to deposit restrictions. After seeking help from a different Amazon number, I realized I had been scammed. I was advised to contact technical support at 1-[redacted]. I am disappointed in the situation and request to close my account, remove my credit card, and receive a refund from Amazon.