Hello, **Last June Amazon provided a refund for a product that was defective. It was pr...

GetHuman-terrinpe's customer service issue with Amazon from August 2018

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Hello, **Last June Amazon provided a refund for a product that was defective. It was provided in the same form of payment I paid with. That account however is closed. I do not have another account with the issuing bank of American Express. I have called American Express twice on the advice of your customer service and they said they cannot even pull up my account any longer. They also said if they would route see my refund for account that is closed they would send it back to the issuing merchant, Amazon in this case. I just got off the phone with Lee E. the Philippines after ** minutes she advised me to either call American Express again or send an email to Amazon billing department. I hope you can resolve this. *Order * ***-*******-*******. You will find email communication from your Customer service in this order number.*T. Nazy
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Customer service issue
Reported by GetHuman-terrinpe
Aug 24th, 2018 - 4 mons ago
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GetHuman-terrinpe started working on this issue
Aug 24th 6:20pm
GetHuman-terrinpe confirmed the issue is fixed. Hooray!
Aug 24th 9:49pm