Hi *My order was not delivered to me as FedEx tracking number indicates. I have contact...

GetHuman914334's customer service issue with Amazon from July 2018

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Hi *My order was not delivered to me as FedEx tracking number indicates. I have contacted FedEx several times and FedEx agent told me this afternoon to contact the seller to file a claim for me. The item is **' TV (Order* ***-*******-******* ) and Tracking ID ************ . Just to let you know what I have passed through FedEx did not deliver my other and another item (Car bumper) that I bought from other seller same day while I received orders that were shipped through UPS on the same day. Please file a loss claim and replace my **' TV asap.*Thank you*Matthew Bamidele
BestBuy (Amazon Seller) reply:*You have received a message from the Amazon Seller - Best Buy*Order ID ***-*******-*******: *Message:*Hello,*We are sorry to hear your TV was not delivered. We will issue a refund for the lost product through your Amazon account and you will receive a full refund. If you would like a replacement, place a new order for a **” Toshiba *K Ultra HD Smart LED TV with HDR - Fire TV Edition and follow the process set forth below.*Because you purchased your TV during a sales event, if you would like a replacement for your TV at the same price you initially paid, you will need to re-order the same item. This will be a new, separate order.*After you have placed your new order, please send us your order number by replying to this email, and we will credit your account for any difference in the price.*You have * weeks from today’s date to place your order and send us this information.*To be eligible for this offer, you must order through the Amazon account you used for your initial purchase.*Please note that it may take up to * billing cycle for your refund to be reflected on your credit card account.*We apologize for any inconvenience.*Thank You
I want a replacement for the **' TV that was not delivered to me. BestBuy sent me a message through amazon that I need to reorder the item within * weeks and my money will be refunded later. This is unacceptable for me as I do not have money to place another order and wouldn't go into debt amidst the frustration it has caused me. Carpart.com that has made a replacement for my car bumper (the *nd item that FedEx failed to deliver to me). *I need replacement for my **' Toshiba TV without a condition.**Thank you*Matthew Bamidele
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Customer service issue
Reported by GetHuman914334
Jul 25th, 2018 - 10 mons ago
I have an issue with Amazon too
Seen by 11 customers so far
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GetHuman914334 started working on this issue
Jul 25th, 2018 1:29am
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Jul 25th, 2018 1:30am
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Jul 25th, 2018 3:08am
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Jul 28th, 2018 4:19pm
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Jul 28th, 2018 4:51pm