I have to return a laptop I bought through you. I am locked out of it, despite knowing...

GetHuman-barisaxu's customer service issue with Amazon from July 2018

1 view
 | 
25953 similar
 | 
0 following
Help with my Amazon issue
Next: our robot will wait on hold for GetHuman-barisaxu to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-barisaxu may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman-barisaxu's own words
I have to return a laptop I bought through you. I am locked out of it, despite knowing my password (I saw my hint which was unambiguous). I only had it set up for a day or two and had done little but set up Norton and play some fb games. **that said, there is no way for me to remove any personal data from the machine. I spoke to the manufacturer (Lenovo) and after their work-around failed, the tech support person told me the problem was most likely caused by a windows ** update.**I've printed a label and am ready to return the laptop, but before I return the item, I need some assurance from you that you will make sure that any personal info on the machine is deleted.**please advise.**thanks**tom brown
GetHuman-barisaxu did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-barisaxu fixed the problem
We are waiting for GetHuman-barisaxu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-barisaxu fixes it.
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-barisaxu
Jul 17th, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 1 customer so far
Similar issue to 25953 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-barisaxu started working on this issue
Jul 17th, 2018 10:28pm
GetHuman-barisaxu shared this issue with friends on Facebook
Jul 17th, 2018 10:29pm