Amazon Customer Service Issues

I recently received an email regarding a disputed charge on my Amazon account. However, I am unsure about the details of the order in question. The email requests payment for an order with Order Number: D01-[redacted]-[redacted], an amount of 2.99 USD in dispute, and does not specify the transaction date or the item ordered. To ensure this isn't a scam, they are asking for verification by replying with the last two digits of the credit card I want to use for repayment. They have advised not to send the full card number for security reasons. If the card is not on the account, they suggest adding it under Payment Methods in "Your Account" on Amazon.com and then providing permission to process the new charge by replying to the email. Once the necessary information is provided, they will process the payment to the specified card.

I have not yet received my refund and would like it promptly. Dear Customer Service, I am writing to follow up on the refund for my Order [redacted]-[redacted] from Buy Refurbished, which was for an HP 17-inch LCD Monitor. The refund amount of $67.10 was supposed to be credited back to my Visa Credit Card. However, after checking my account, I have not seen the refund reflected yet. Could you please look into this matter urgently and ensure that the refund is processed as soon as possible? I appreciate your attention to this issue and look forward to your prompt assistance in resolving it. Thank you. Best regards, J.

I recently noticed a first-time recurring charge of $[redacted].10 on my card ending in [redacted]. This charge was not authorized by me and does not appear in my Amazon account history. Despite disputing it with my bank and receiving a refund for the disputed amount, my Amazon account was frozen until I pay for the transaction. I request the removal of the fraudulent charge from my account, the unfreezing of my Amazon account, and ensure that no further transactions occur from this fraudulent vendor. The transaction details from my statement are as follows: RECURRING PAYMENT AUTHORIZED ON 07/02 Amazon prime Member amzn.com/prime WA S[redacted][redacted] CARD [redacted] $[redacted].10 Merchant Address: amzn/prime, WA Transaction Type: Recurring Payment Category: Books/Magazines/Newspapers Thank you for addressing this matter promptly. Best regards, Robert D. (Doug) Clark

A charge of $[redacted].10 appeared on my card ending in [redacted] unexpectedly. After disputing it with my bank, they confirmed it as fraudulent, refunded me, and deactivated my card. Although not shown in my Amazon account history, I received an email from Amazon freezing my account until the payment is settled. I request the removal of the fraudulent charge from my account, the unfreezing of my Amazon account, and assurance that no future unauthorized charges will take place. Your prompt attention to this matter is appreciated. Transaction Details: Date: 07/02 Merchant: AmazonPrime Member amzn.com/prme WA Transaction ID: S[redacted][redacted] Amount: $[redacted].10 Transaction Type: Recurring Payment Category: Books/Magazines/Newspapers

I recently had an unauthorized charge of $[redacted].10 appear on my credit card linked to Amazon Prime, ending in [redacted]. Despite not seeing this transaction in my Amazon order history, my bank confirmed it was fraudulent, refunded the money, and deactivated my card. However, I received an email from Amazon stating my account was frozen due to this charge. I am requesting to have the fraudulent transaction disassociated from my Amazon account, my account unfrozen, and assurance that no more unauthorized transactions occur. Thank you for your attention to this matter.

I noticed a first-time recurring charge of $[redacted].10 on my account ending in [redacted]. I did not authorize this transaction and have disputed it with my bank. My bank confirmed it was fraudulent, refunded the money, and deactivated my credit card. The charge does not appear in my Amazon order history, but I received an email stating my Amazon account was frozen until the payment is made. I request the removal of this fraudulent transaction from my Amazon account, the unfreezing of my account, and prevention of future transactions from this vendor. Thank you. Details of the transaction from my bank statement: RECURRING PAYMENT AUTHORIZED ON 07/02 AmazonPrime Member amzn.com/prme WA S[redacted][redacted] CARD [redacted] $[redacted].10 Merchant Address: amzn.com/prme, WA Transaction Type: Recurring Payment Category: Books/Magazines/Newspapers

I received a broken Calcium bottle with shards everywhere. After a refund was issued, I was instructed to discard it due to hazardous shipping. Later, I was asked to return the item via email, which was no longer possible as it had been disposed of. After contacting customer service again, Dave assured me it would be resolved, but my account still shows Amazon expecting a return. I trusted the initial disposal instruction, as the glass shards were mixed with the capsules. Being threatened with a recharge for not returning an item I no longer possess is frustrating.

On July 2, [redacted], I placed an order for 3 items with Order # [redacted]-[redacted]. I received 2 of the items on July 10, [redacted]. The third item, a book called Voyage to the Bunny Planet by Rosemary Wells, was due on July 13 but hasn't arrived yet. I inspected the book today and found that the cover is overlapping, which wasn't depicted in the picture or mentioned in the reviews I checked. When opening the flap, the tight connection between the Velcro circles caused the book to tear. The soft Velcro came off the page and stuck to the rough Velcro, also pulling off part of the words on the inside flap. While I can tape the soft Velcro and torn words back on, it's quite visible, making it unsuitable as a gift. I'm requesting a replacement for the damaged book. If you require the damaged book to be returned, I believe the return shipping costs should be covered. Please respond promptly with your decision.

My Prime account got hacked. Unauthorized purchases of Prime entertainment were made, and shows appeared on my "Watch Next" list without my approval. Despite following all instructions from Amazon Web Services (AWS) emails, the hacking continued, with AWS denying any compromise to my account. I was refunded for my Prime membership fee. I wish to delete the compromised account and create a new one with different credentials. Do I have to use an email address as my new user ID? I seek information on how to proceed. I'm concerned about security measures and how Amazon intends to prevent future hacking attempts if I sign up again. I feel let down by the lack of assistance from AWS. Any guidance to resolve this issue would be appreciated.

I have been a loyal customer for quite a while now. I believe that companies like Amazon, similar to Starbucks, should take a proactive stance against hate speech and ideologies. It is important that Amazon stops providing a platform for the promotion and sale of products that perpetuate violence and hatred towards various communities. I recently penned a letter to Jeff Bezos and the Amazon Board of Directors outlining my concerns and calling for immediate action. In the letter, I addressed the alarming rise in violent incidents associated with white nationalist hate groups and how Amazon's platform is being used to distribute hate symbols, imagery, and literature. I highlighted the need for Amazon to publicly denounce hate movements, revise and enforce stricter policies against hate content, and cease selling items featuring hate symbols. It is crucial for Amazon to disassociate itself from hate groups and take a clear stand against white nationalist ideologies to promote a safer and more inclusive online environment for all users.

I recently chatted with a customer service representative regarding an issue on Amazon. I saw a large ad for a certified refurbished Fire HD 8 tablet for $39.99, marked down from $64.99. However, every time I clicked on it, the price showed as $64.99, not the advertised deal price. The representative mentioned that the deal wasn't active yet and I would need to wait a few hours for it to be valid. This information was not indicated anywhere on the website, leading to confusion and frustration. It is misleading to advertise a deal as currently available when customers have to wait an unspecified amount of time for it to be active. Additionally, the chat ended abruptly before I could ask more questions, which was quite upsetting. As a result, I am considering shopping elsewhere and may not continue my membership.

I am experiencing difficulty logging into my Amazon account. The system continuously states that my password is incorrect, despite successfully resetting it several times. Despite receiving email confirmation that the password change was successful, the login issue persists. Additionally, when attempting to bypass the password reset with a 6-digit login code, I am prompted to immediately set a new password for security reasons. This is an unusual requirement as I have not encountered it before. However, even after setting a new password using this method, the problem of the incorrect password message persists.

I placed an order on Friday for several Prime items, all scheduled to arrive today, Monday. Unfortunately, all items except one have been delivered except for the main item I needed the most, which is now arriving a day late. Despite contacting customer service, I was told multiple times that the delay was due to the weekend, despite the item originating from a closer warehouse than others I've already received. It is frustrating that despite being a Prime item, it was not expedited, and the only offered solution was to return it upon arrival. This does not help me as I urgently require it for a job tomorrow. This unexpected delay is causing me major inconvenience as I now have to rush to finish my job, and if the item does not arrive in time, I will be forced to cancel. This particular item is not available locally, so the delayed shipping has put me in a difficult situation. Blaming me for ordering on a Friday when weekend shipping has not been an issue before is not a satisfactory explanation for this problem.

I’ve maintained a Seller Account for a decade, selling my children's textbooks without issues until recently. An order (Order [redacted]-[redacted]) labeled as "Like New" led to a dispute. The buyer complained about a name written in the book, resulting in Amazon issuing a refund. I reached out to the buyer for the return tracking number but received no reply. Despite waiting, I haven't received the textbook back. Typically, when I make a purchase, my refund is on hold until I return the item. It's frustrating that the buyer has had the book for over a month without paying for it, causing financial loss on my end. I've tried to find guidance on your support pages with no luck. This negative experience has prompted me to consider discontinuing my inventory on Amazon. My initial aim of keeping books out of the landfill has been overshadowed by this incident.

Order #[redacted]-[redacted] Today, I placed an order for the Hoover spot cleaner scrubber using the gift card I received on Mother's Day, eagerly waiting for Prime Day. After entering the correct number, I received a message stating the card had an issue and to resubmit. Regrettably, I had already shredded the card after using it, totaling $50, not $44.47. I am upset this has happened before with another gift card and was dismissed. As a loyal Amazon customer who primarily shops with you, I am considering cancelling my account if this gift card is not honored. My loyalty may not matter to you, but I will ensure my friends and social media hear about this. I am looking for a prompt resolution to this matter.

This is my second time encountering this issue. I purchased a Hoover spot cleaner today using a $50 gift card I received for Mother's Day, placing the remaining balance on my Amazon Prime Card. After entering the card details and receiving confirmation of successful submission, I was subsequently informed of an issue with the card. Unfortunately, I no longer have the physical card as I shredded it after the purchase. This situation is frustrating, as a similar problem occurred in the past with another gift card and was not resolved satisfactorily. As a loyal Amazon customer who relies heavily on your services, I urge you to address this matter equitably. The $50 gift card represents a significant value to me as a Social Security recipient. I trust that as a reputable company, Amazon will strive to rectify this situation in a manner that is fair and prompt.

I've been receiving notifications from what seems to be Amazon stating that I've reviewed products I haven't actually reviewed. Here are the names of the products in question: 1. 1958LLC Standard Toothbrush (Reference ATVPDKIKX0DER-RPDPKLJX26GKW) 2. Wireless Earbuds, 1958LLC I'm unable to change my password successfully. Even after a customer service call and following their provided link, my password wasn't updated correctly. It seems my account has been compromised, and authorization to change my password is needed. I'm concerned because the hacker seems to have access to my email address. A conversation with a representative is necessary.

I recently received notifications from what seems to be Amazon stating that I reviewed products, which I have not. Two products mentioned were the 1958LLC Standard Toothbrush and Wireless Earbuds by 1958LLC. Despite contacting customer service and receiving a link to change my password, my password was not updated successfully. The asterisks in the password box remained short even after attempting to change it to a longer password. It appears my account has been hacked, and I urgently need assistance in changing my password to secure my account, especially since the hacker has access to my email address. It would be greatly appreciated if I could speak with a representative to address this issue promptly.

I placed an order for SimSoc Books on July 5th with Amazon.com. Typically, I have received swift deliveries in the past, but this time it's been different. My order number is #[redacted]-[redacted]. I have already received 11 out of the 50 books, with the remaining 29 expected to be shipped on August 2nd or 3rd. I need all the books before my program starting on August 4th so that the 50 participants in our Leadership Gainesville program have enough time to read 5 chapters. I have already paid for the entire order. It is crucial that I receive the rest of the books by July 30th. I am reaching out for assistance as the delivery date notification emails I tried to reply to bounced back. Your prompt attention to this matter would be greatly appreciated. Thank you, J. J. Gainesville Area Chamber of Commerce

I ordered a product for my daughter to be delivered to an Amazon Locker in Seattle for a reliable delivery. However, I received a message stating that delivery was not possible as the box was full. The name "Amazon" was misspelled on the notification about the lockbox which raises concerns about its authenticity. I need clarification on whether this is an official Amazon Locker. The lockbox is located in a Safeway store. Can you confirm if the box was indeed full? This level of service is unacceptable, and I urge for this delivery issue to be resolved promptly. Thank you. Order * ***-*******-********. Delivery attempted by USPS on July **, with a shipping address at Amzon Locker - Betty***** **nd Ave. SW, Safeway, Seattle, WA *****-******.