I did not mean to order two of the same item. I wish to return one for a refund. I fill...

GetHuman1976094's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman1976094's own words
I did not mean to order two of the same item. I wish to return one for a refund. I filled in the form but the nearest choice was 'sent in addition. I then received an email saying as it was extra I would not receive a refund. How do I correct this?
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Amazon.com (UK)

Customer service issue
Reported by GetHuman1976094
Jan 16th, 2019 - 8 mons ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 3 customers so far
Similar issue to 9887 others
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Timeline
GetHuman1976094 started working on this issue
Jan 16th 3:06pm