I returned two items (order number ***-*******-*******) in their original delivery box...

GetHuman-onlineti's customer service issue with Amazon.com (UK) from January 2019

5 views
 | 
8289 similar
 | 
0 following
Help with my Amazon.com (UK) issue
First: share to improve GetHuman-onlineti's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-onlineti's next move: talk to Amazon.com (UK) when they open.
Amazon.com (UK)'s call center is closed now. We will send GetHuman-onlineti a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-onlineti may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-onlineti's own words
I returned two items (order number ***-*******-*******) in their original delivery box using Amazon's returns service. They credited my account accordingly.**I have now been issued a reminder via email to return one of the items despite them both being returned (as delivered) in the same package. Amazon have acknowledged receipt of the other item in the package.**If Amazon have received one item, then they have received the other.**The email states that I will be recharged for this item unless returned by January **th. I cannot return it as I don't have it - Amazon do!**The obvious resolution from Amazon is to accept that they have received the item and that I won't be charged for it.
GetHuman-onlineti did not yet indicate what Amazon.com (UK) should do to make this right.
I have an issue with Amazon.com (UK) too
How GetHuman-onlineti fixed the problem
We are waiting for GetHuman-onlineti to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-onlineti fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman-onlineti
Jan 2nd, 2019 - 8 mons ago
I have an issue with Amazon.com (UK) too
Not resolved
Seen by 5 customers so far
Similar issue to 8289 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-onlineti started working on this issue
Jan 2nd 12:32pm